"A luxe treat close to Phuket airport"
I spent a couple of nights at The Slate at the end of my holiday; it was a luxe treat. I picked the hotel because it’s located close to Phuket Airport (10 mins drive) and therefore ideal for my 7am flight back to Bangkok. The hotel is absolutely stunning and combines industrial chic and clever design, with beautiful gardens and three swimming pools (two of which are adult only). Some other guests were playing music at the pool bar, which I found annoying. My room had the wow-factor and was beautifully furnished, with a quirky outdoor bath, in a peaceful location. Having travelled to The Slate from Bangkok, Railay Beach and Patong, I absolutely loved the small resort of Nai Yang. Accessed easily from the hotel Nai Yang is a peaceful, low key place with a few nice bars, restaurants and massage places - and I loved eating dinner on the sand. The beach is vast, picturesque and quiet but you do see and hear the aeroplanes landing nearby; personally this didn’t bother me as the planes are far less intrusive than the constant screech of the long-tail boats in resorts like Railay. Being a solo traveller, I didn’t eat at the hotel restaurants but they did look amazing (especially Black Ginger) and the pool lunch menu was delicious. I’d highly recommend the Coqoon spa which, whilst expensive, is a unique experience. Unfortunately the hotel bar, which had happy hour from 10pm, was empty and this is my only real negative; the hotel was under occupied and therefore lacked atmosphere. All-in-all I’m glad I experienced The Slate but, for me, it’s just a little too expensive to tick the value box and get my five stars.
"Design led, spacious, quiet, beach front hotel with good pools"
Our first stay at The Slate was memorable, easy transfer from the hotel to an impressive, design focussed, 'steam punk' style industrial resort. There are a variety of rooms available (just over 170) all set around some impressive landscaping which is well maintained. We stayed on a B&B basis in a pool plunge room. Perfect for relaxing, but if you want some Thai hustle and bustle then its not isolated - easy walking distance to both the beach and other bars/restaurants. Overall a great stay with only a few niggles but which didn't detract from our time there. For what you get, the pricing of the rooms is about right, but for us the food & some of the service could have been better. PRO's; Friendly staff, the majority of which were helpful and efficient Impressive breakfast, just ask for anything that's not there and they can help (we had a freshly cooked pad thai every morning!) Excellent supplies of drinking water in the room (replenished upon request) Spacious rooms, good room service (thank you Char!) & a super comfortable bed Great pools, family friendly & 2 adult only (hurrah!) - we ended up in the top pool Quiet, although a large hotel it never feels busy Close to the beach & other bars so not isolated Good gym with one member of staff that was super smiley! Good poolside service (with cold towels, would also be a nice touch with some fruit) Lovely beach, softly sloping sand in to water with some life guarded areas Fair prices on drinks, there are lots of happy hours in various onsite bars CONs: Dining - as 'foodies' the offering could have been much better. Rivet was the only restaurant that was providing some higher standard food (great wagu beef tartare, thank you Giovanni!) Black Ginger was disappointing (great entrance though) Landscaping - not keen on the stagnant water feature in the centre of the resort (sorry, lagoon) - surely this causes more a problem with mosquitos' Although 5* service standards are not there on an international standard (e.g. some days/mornings there was quite a bit of noise, for 3 days around the 'quiet pool' there was loud refurbishment going on in some of the rooms, few other niggles) Private plunge rooms can be overlooked in places, they do lack in sun Cocktail skills were rather dubious in some of the bars (although I had a great cocktail in Rivet's upstairs bar - yummy mango margarita) Room cleanliness - a bit more attention to detail with the glass would not go amis, due to the design this is not easy to maintain Would we return' Yes, as long as the room prices remained the same.
Free appetizer/starter in all restaurants. Faster Wi-Fi. Free coffee / tea menu at breatkfast. Free appetizer... Friendly staff, very nice restaurant. Modern Fitness center. The rooms were spacious...
The Slate or should I say the Indigo Pearl.. or should I say slate.. hmmm... I say this as they have re branded but yet still use everything that still states indigo pearl... not a very 5*start.. This resort is soulless to say the least.. it's design is amazing and truly wasted.. the industrial feel is exceptional.. one of the problems is the atmosphere is about as exciting as a redundant mine... there is none! So we turn up at approx 1900hrs to a reception that was something you would expect from a ghost town... When we were finally shown to our room it was really cool looking! Very well designed, although just as we were pulling up I noticed (couldn't bloody miss it) an electrical pylon directly outside our room..... 20minutes later our bags arrived, and we had an early night. Looking forward to a nice lay in... 07:53 I was awoken to a chopping noise coming from the balcony... so I jumped out of bed and opened the curtains to see what the bloody hell woke us up.. In front of me was a giant blue water tank... (we were told we would have panoramic views of tropical flora..... ) and a member of staff chopping away at a tree at 07:53!!! so I politely reminded him of the time and went back in. But obviously both my wife and I were now awake... Before breakfast we complained about all of the above and Maria the manager moved us to another room later that day.. and I must say we got a double upgrade.. (it was actually the exact same room but had a plunge pool in the garden/patio area behind and supposed to have more privacy... hmmmm) So we gracefully accepted and packed up all our stuff again to move... may I add that Maria was very polite and friendly and we appreciated her help. We woke up the next morning and couldn't stop itching.. we had been eaten alive... the problem is the sliding doors had gaps so you couldn't seal the room from the outside... no matter what we did.. We had mosquito spray but it made no difference as they kept coming in through the gaps. There is a kind of moat that backs on to the end of the patio/Garden area of every ground floor suite.. and it's almost a Swamp like pool... this attracts mosquitos in abundance and that's an understatement.. it's not free running so possibly stagnant even.. The hotel did send someone round to put a burning mosquito repellent on our patio every evening but that lasts for approx 15mins... Needless to say every morning we woke with approx 4+ new bites.. this causing us to struggle to get to sleep knowing you were going to be bitten whilst you sleep.. And every morning we were woken by one thing or another between 8 and 9am! Without fail! EVERY MORNING!! Not a single lay in... Whether it was banging by work men.. gardeners chopping trees down, or chopping hedges..or stray dogs barking in the swamp and playing together.. Needless to say this supposedly relaxing expensive hotel was neither relaxing or worth half what we paid! If we went to pool 3 and wanted to chill out we were unable to due to work men EVERY DAY drilling or banging. We were not made aware that any refurb or work would be taking place when we booked.. The food in the cafe bar area was badly made and well over priced considering what they served.. We only tried it once. On 3 days of the week we stayed I had to have cold showers at 9am as there was no hot water... (this is supposed to be 5*....) Our phone in the room was not working on the last day so we're unable to contact reception to collect our luggage.. No entertainment was put on at the hotel what so ever.. It was really difficult to find your way around the resort as there are very few signs, which is even worse at night as the few signs they do have aren't lit up. We ended up leaving a week early to go to a 4* hotel called the Amari in Patong which we know is an amazing hotel with great personality and atmosphere.. A real shame as this was our honeymoon and it's been pretty much a flop due to the above... On the positive side.. the management have agreed to give us a refund for the week we have not stayed at the slate. And also we were given a free massage which was really nice! We thank you for that but I do feel the week we did pay for was a wasted week for us... and not a cheap one either... I am sorry this feedback isn't positive but I have to be honest.. personally we would not recommend this hotel.. Maybe it's better in dry season.. I hope so for all the guests that do visit! Sorry I need to correct the above paragraph... the slate are now not refunding the entire week we decided not to stay at their complex.. even after verbally agreeing it with us face to face.. Hmm even worse outcome it would seem! Very disappointing indeed!!
"Large, modern property close to the airport"
The Slate is a great hotel not far from the Phuket airport. It's quite a large complex, and you're shuttled to your rooms by golf cart. There are 3 pools (two are adult only), and one has a swim-up bar in it. The reception was nice, but took some time to get registered. All of the front office staff are very polite and professional, and make you feel welcome. Since the reception area is open-air, there is no place to escape the moist heat of Phuket. When you get to your room, it's much cooler. The rooms (we had 4 basic Pearl Bed Suites) are quite large, and have a fun 'steampunk' look about them. There was a large bed (very comfortable!) and the bathroom was separated by a massive sliding barn door. The toilet only has a curtain though (no door). The food was all excellent, as were the drinks. And the attention from the restaurant staff was also excellent. Our checkout could have been better. Three of us had late flights, but of course we had to be out of our rooms by noon. The hotel didn't have any available late checkouts for us, as they had a large 40-room group coming in that afternoon. So we were offered access to the pools, etc, and the ability to use the gym for freshening up until 8 pm. This was helpful, but didn't really suit our needs. We just wanted a place where we could sit in air conditioned comfort and do some computer work. But there wasn't really any place that would accommodate us. I understand that a popular hotel will have space issues from time to time, but it'd be nice if they could take care of late-leaving guests, and provide some comfort. Overall, I would absolutely stay here again. It's not close to Phuket beach area, but that's really a blessing of sorts. The property is quite beautiful, and well worth staying in.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM