InterContinental Mark Hopkins is located in central San Francisco, close to Grace Cathedral, Union Square, and TransAmerica Pyramid. Nearby points of interest also include San Francisco Museum of Modern Art and Coit Tower.
Dining options at InterContinental Mark Hopkins include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a spa tub and a fitness facility. This 4-star property has a business center and offers secretarial services and business services. High-speed Internet access is available in public areas. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and gift shops/newsstands.
There are 382 guestrooms at InterContinental Mark Hopkins. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, and hair dryers. In addition to complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels and pay movies. Air-conditioned rooms also include desks and irons/ironing boards. Guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Location, location, location"
This hotel is in a wonderful location atop Knob Hill on California Street. China Town is close by, as is Union Sq. Indeed you can walk to a great many attractions from here. Broadway area w/ my favorite little bar 'Vesuvio' is easily accessed, as are street trolleys. The hotel is not as glamorous as you might expect from its façade, but the rooms are very comfortable w/ fantastic bathrooms. Instead of using their valet parking, check out other options in the area which are quite a bit cheaper.
"Disappointed with lack of customer orientation etc"
Given that the Mark Hopkins is practically a San Francisco institution, it feels harsh to give a poor rating, but the hotel disappointed on several counts: - lack of customer orientation: apparently after 6:30am the free coffee and tea in the lobby disappears. After that you have to get it with your breakfast in the dining room (which of course you pay for). The receptionist explained this to me at 6:29 when I wondered what happened to the coffee bar that had been there a minute ago' - nickel and dimed feeling: seriously, any hotel that charges for Internet access gets their rating docked. Doesn't holiday inn have free internet' (And free coffee, for that matter') - needs a facelift: the decor feels a bit dated / worn - gym could use some help: the gym was cramped and not well ventilated Some good things to balance it out: - amazing views from the rooms and especially from Top of the Mark - delicious breakfast, including dim sum - wonderfully friendly doorman and a helpful concierge - spectacular location at the top of Nob Hill
"Needs an update"
It had been many years since we stayed at this property. We were pretty disapointed with the rooms. The bathrooms had been updayed, but are vey small. All the wood work in the room was pretty beat up and the furnishings were very tired.
"Average in every way but still OK"
Stayed for 2 nights and skipped breakfast and dinner. Room was quite large and we paid @$270 a night. Starbucks / Sears diner is around the corner and down the steep hill - not for the unfit! My group and I had drinks which were very expensive. All in all it was ok - top floor bar had great views. Would I stay again probably yes. Staff were very good too.
I stayed here for 5 nights with my husband and our 8 month old son. The hotel is lovely and had more updates than I anticipated. However, I found the room (King Sized bed) to be a bit small. The bathroom does not have enough storage space for toiletries for 2 people and certainly not enough space for bottles, baby food etc. Our housekeeper was AMAZING and did a great job of maintaining the room and being patient when our child was napping. I want to add that my husband was here for business and my son and I came along for vacation time. The doormen and concierge were awesome. A shorter in stature bald gentlemen brought up our bags and gave us a tour of our room, explained the heating and cooling and told us where to go and explore. He was a valuable resource. The restaurant on the lobby floor was unorganized and confusing. They don't take reservations....they have an area for club members only and it has plenty of availability but unless you are in the "club" forget about it. I called down and they said, we have openings, I went down with my 8 month old and they had a 40 minute wait. I skipped it and went across the street to the other hotel which had plenty of openings and were far more welcoming. Also, this hotel does not have a store...they refer you across the street if you need to buy any forgotten items. We had a crib brought to our room and it was so nice. A teddy bear was given to my son and we also received a packet of Johnson and Johnson soap, shampoo, etc for the baby. A really nice touch. I live in Miami but work for a California based tech company. I am in the bay area often. I will recommend the hotel if you want convenience but I will not choose to stay here again. The price doesn't reflect the total package.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM