of TripAdvisor Travelers recommend this hotel
"Gorgeous hotel with character"
Bed was extremely comfortable. Employees were helpful and pleasant. Restaurant and bar were convenient and well staffed. Top of the Mark was a fun place to have a drink at sunset - nice views. Conference rooms were clean and nicely decorated. Good location - walkable to Chinatown, North Beach, Fisherman's Wharf, Financial District, plenty of shopping and restaurants, cable cars, coffee shops, parks and churches.
"Grand lobby but that's about as far as it goes..."
I got off to a bad start when I arrived and had to wait a good 20 minutes for the lone front desk staffer was able to attend to me, while a long line formed behind me. Apparently at 5pm on a Tuesday, no one else was on duty or could be called. As a paid Ambassador member, I get upgrades and welcome amenities, etc. The room itself, which was supposedly an upgrade, was nothing special. It was on the 12th floor right at the end of the hallway, so a corner room with unimpressive views. There was plenty of wasted space with a pointless hallway inside the door, but the rest of it was crammed with furniture that was oversized for the room: a cabinet with sharp corners that threatened to gouge me every time I walked past, an old mattress and uncomfortable pillows. I didn't use the HVAC system once I discovered that it seemed to blow cold air directly on the bed, even though it was supposed to be heating. No amenity either but there were two bottles of Evian at $7 a pop. In the morning, the windows had condensation all over them, so any daytime view was invisible and the tub didn't want to drain during a shower. All in all, a shockingly unimpressive showing for such a supposedly grand property. I was going to stay three nights. I checked out after one.
"Faded once-grand hotel a husk of its former self"
The InterContinental Mark Hopkins Hotel is a famous place with a long history of luxurious accommodations, as the small "Museum of the Mark" in the lobby demonstrates. Alas, but the present management is not doing the basic upkeep required to keep the Mark its once-grand self. Even the lobby shows the careworn state of the hotel. Sofas and overstuffed chairs whose threadbare and stained fabric covers deflated and lumpy cushions that have seen there fair share of decades. Tables with painted designs scraped and flaking away. Alas, but the rooms are in an even worse state. My room featured a shower that didn't drain, mildewed edging where caulking has clearly not been replaced, carpets that were stained and burned, and bedclothes that were supposed to be gold, but were so aged and dirty as to be olive-brown instead. The windows open -- but they don't close, which lets the wind and the noise of the street below (including cable cars every 5 minutes from 5AM to 1AM!). The Mark Hopkins could be amazing, and it probably was 30 years ago, the last time someone did any upkeep on the place. It's really sad to see the state of it these days. InterContinental is a brand I've generally had good experiences with in the past, but the miserable state of this property really reflects poorly on the InterContinental name. Every member of the hotel staff I worked with was friendly and helpful.
SF classic: seaweed in bar nuts, egg whites served in bento box, kale Caesar Salad. Worth the hike up Nob Hill. Stayed here for the SF writers conference. Welcoming staff. Housekeeping exceptionally nice.
"A hotel with stunning city views "
Brilliant location on the top of the hill so wonderful views overlooking the whole city. Tram stop outside the hotel - good for getting back to the hotel! Staff very friendly. Rooms spacious. Bar has over 100 martinis on the menu, with fun live music in the evening.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM