InterContinental Mark Hopkins is located in central San Francisco, close to Grace Cathedral, Union Square, and TransAmerica Pyramid. Nearby points of interest also include San Francisco Museum of Modern Art and Coit Tower.
Dining options at InterContinental Mark Hopkins include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a spa tub and a fitness facility. This 4-star property has a business center and offers secretarial services and business services. High-speed Internet access is available in public areas. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and gift shops/newsstands.
There are 382 guestrooms at InterContinental Mark Hopkins. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, and hair dryers. In addition to complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels and pay movies. Air-conditioned rooms also include desks and irons/ironing boards. Guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
Fantastic location and staff were excellent. Hotel though, is in major need of a refurbishment. Our room was perfectly situated but had a fusty smell as did the lifts. Club lounge staff were lovely but decor is so outdated and a complete mismatch. Has the potential to be an amazing hotel but needs some money spent. Especially given the prices being charged.
"Poor service for the price"
I stayed for two nights recently on a business trip and some colleagues stayed with other hotels in the vicinity. We had marked differences in our experiences and my less-than-positive review is solely based on my unmet expectations on the level of service I was assuming, based on the price. Arrival was fine - the hotel looks quite majestic from the outside. Yes, it's old but I don't mind the character that comes with old buildings. Check-in was fairly seamless and my room was in a good location, quiet, clean etc. The phone was not working correctly and every time I called, it was sending me to the bell desk, which was often busy and no one picking up the phone. I tried to have a quick solo drink at Top of the Mark and would have thought being a guest in the hotel and just a single person, that this would have been easy for me to grab a seat at the bar. Instead, I was told to line up behind the 20 other people that were jammed in the small corridor by the elevator and that I could likely get in 25 minutes from now. Even some of the hottest rooftop hotels in NYC don't operate like this and manage to look after their guests in the hotel immediately and I can't imagine this venue has even a quarter of that demand, so this was puzzling. I ordered in room dining which was fast, hot and of good quality. Unfortunately when my room was cleaned the next day the left over wine and water glasses were still there and had sat in my room in the sun all day. Poor attention to detail that I would expect a hotel of this calibre to have under control. Then I called to request something from housekeeping and was told to 'come down to concierge and collect it myself'. I had 20 mins to change for an event and again, thought a hotel of this calibre would have someone up to my room. My friend staying down the street had a similar situation in her hotel and someone was in her room to help in 60 seconds. After I called again and insisted, someone arrived to my room. I tweeted the hotel about the poor service and noted when I returned to the hotel after my business dinner (quite late) that the hotel had tried to deliver an in room amenity, I assume to apologize. If they were paying attention to why I was staying at the hotel they would have known and in room amenity was not an appropriate apology as I was barely there. It demonstrated a lack of thoughtfulness that again, I would assume a hotel of this stature would have nailed. On check-out, the manager came out to personally apologize. Sadly, no reparations were made and no questions asked of me (how about 'how was the rest of your stay'' or 'was there any other areas you could suggest we improve'') - just a dull apology repeated and he gave me his business card. Over all, I felt the staff lacked enthusiasm, energy and certainly were not thinking ahead about guest needs and even attempting to over deliver on them. There are far too many good hotels in this area of town, that it is unlikely I would stay here again. On the positive side, the location and views from this hotel are beautiful!
"Comfortable but needs updating"
What an amazing location atop nob hill with incredible views! My room was spacious and comfortable. The staff members were friendly and accommodating. I was given an upgrade for a modest fee and had a room on a high floor with lots of light and a view of the bay. The breakfast buffet was delicious. The only negative is that the whole place needs a little re-fresher as some of it appears dated and a bit worn. The other thing is that there is a wifi fee which in this day and age is unacceptable.
"Classic hotel with a business side"
This is a very nice high end hotel with a good location and great staff. This was a last minute reservation after arriving from the Far East. This InterContinental is equal in quality and service with others of this name. Helpful and well trained staff along with nice classical rooms with modern day conveniences make this an ideal business stay hotel.
"Don't miss the Top of the Mark"
Spectacular views, WWII history / nostalgia, excellent specialty cocktails, and a wonderful Sunday brunch. It's not as "dress up" as it was years ago, but the Top of the Mark is always a favorite stop on our trips to San Franscisco.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM