of TripAdvisor Travelers recommend this hotel
"Dated hotel. Poor customer service!"
Hotel is old and due for renovations. Beds are very uncomfortable! Restaurant is extremely over priced. Breakfast buffet is expensive and not good. The service at the restaurant is very uninviting. Lobby furnitures are worn out. Concierge was arrogant! Valet is mandatory and expensive. The time that it takes for the cars to be ready is ridiculously long
"Iconic hotel, not so great customer service"
I was very disappointed in the customer service of this iconic hotel. We booked a room for the wrong day by accident! I booked for Friday instead of Saturday. We showed up on Saturday and realized our mistake. They were not helpful or understanding of our mistake and refused to transfer our booking. I could understand if they were losing money from us, but they were still getting a full night stay out of us. In addition, both nights were far from being booked, so it wasn't like we were taking up their very last bed. It's a shame because as humans we are not perfect and are prone to error, yet it seems that the Mark Hopkins is capitalizing on my mistake. At the very least they could offer a discount, but a refund would have been the ethical thing to do. In regards to the hotel itself, the view is fantastic and right across the street from the gorgeous Grace cathedral. The Top of the Mark is also a must visit right around sunset for great photo ops and cocktails. Place was very clean. I could easily hear neighbors and guests outside our room at night though.
"Nice Hotel with History"
Situated very close to Union Square.its an hotel with history. Very famous for its roof top bar "Top of the Mark. It was frequented by the soldiers in WW2. There is a lot of history attached to the hotel. Rooms are nice & comfortable with all the modern amenities. The bathrooms are large. Breakfast is superb , everything seems so tasty & fresh. There are a few items which daily. Staff is helpful. Good option if you like a bit of old world charm.
What a lovely step back into time this hotel is. Very elegant with comfortable guest rooms and an excellent location. Located in Nob Hill with Chinatown not far away and all the way down hill for Union square and then the cable car back. Outstanding achievement on the beds, one of the most comfortable I have ever had in a hotel room. Staff all very friendly and would recommend highly.
"Historic Hotel, Best Location, Great Friendly Service"
Just had a wonderful weekend in the city while staying at the Mark Hopkins. I have stayed at the Ritz, Mandarin Oriental, and other nice hotels in the city but appreciate the Mark Hopkins the most. It's location at the top of Nob Hill provides some of the best views around (360). Also, it's close to everything yet feels removed in a good way. I'll be staying here again next time.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM