of TripAdvisor Travelers recommend this hotel
"Great location, charasmatic old hotel"
We loved the location of the hotel. We were on a low floor, but still had sufficient views and sunlight. The hotel is old, so the plumbing is loud, but we had no real problems. Rooms are old style, but without being too stale and musty smelling, beds were comfortable and aan ample and generous size. Staff were courteous and check in and out was efficient. Breakfast here is a very expensive option.
"Quiet, top-notch hotel for business travelers."
If you appreciate quiet rooms, reliable service, and old-school hospitality Mark Hopkins should be your go-to San Francisco hotel. The Mark Hopkins offers excellent service, super comfortable beds, a safe and beautiful central location in the city with easy access to two cable car lines, seasoned bell staff to attend to your luggage, two dining options (including the famous rooftop restaurant for Sunday brunch), prompt room service, well-equipped gym, excellent climate control in rooms, sweeping views, and large bathrooms. My room was cleaned thoroughly every day. Room service (omelette and coffee) was prompt and professional. They even brought gluten free toast with no up-charge! No need to worry about loud city streets keeping you awake or hot non-climate-controlled hotel rooms making you sweaty. The only minor draw-back I found would be the slightly thin walls. I could hear voices/conversations in a neighboring room but no noise from above. Simply turned on some light background noise via an iPhone app and the noise was fine. Great experience. I will be patronizing the Mark Hopkins for future business trips and encouraging others to do the same.
"Classic SF Hotel"
This classic SF hotel remains a favorite. The service at the front desk and bell staff is excellent. The higher your room the better to view. A visit to the Top of the Mark is the highlight of any stay. Suggest getting there early for a good window table (opens at 4:30PM).
"Beautiful Historic Hotel with Grand Facade & Lobby - but our room was very ordinary"
Check in & out was smooth. The concierge was wonderful when my husband realised he'd left a bag back at the airport (sorry we didn't get your name), very helpful. The hotel had been recommended to us by a valued business associate/friend, whilst he did say it was a historic hotel with an old style romantic presence at the top of Nob Hill we expected more of the rooms. Rooms are in need of an update to make them more comfortable. The pillows on the bed are too soft and offer almost no neck support, the tired old bathroom has been through lots in the years since it's last refurbishment and bathtub looks grubby due to age. Situated directly across from the very grand Fairmont Hotel, San Francisco (where we should have stayed - not much difference in price). The views from our room however were excellent and the area is both culturally rich and interesting with China town just down hill a few hilly streets. At the roof top bar they didn't give preference to hotel guests, the queues were long the night we tried to have a drink and when our turn came finally we were led to a small table pushed into a dark corner, we opted not to stay but instead to go across the road to the Fairmont where we were made feel more special. Overall we were disappointed with our stay and regretted the fact we could have just visited here to just take a look rather than have stayed. The Sir Francis Drake also looks like a hotel worth taking a look at and it is located closer to downtown, we followed this stay with a stay at the Intercontinental in the heart of the city but luck wasn't kind to us there either "ORACLE" were there for their big conference and it was packed and expensive due to the demand - couldn't say we were pleased but it's the luck of the draw!
Great historic building in an excellent location but the staff and room are neglected. Beautiful views from the lounge; Top of the Mark, but again you expect better service. Overrated concierge who seem uncaring. The rooms need a little attention, mine smelled funny and the shower curtain was torn. Breakfast selection is scarce and limited. A "cold" hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM