of TripAdvisor Travelers recommend this hotel
"Great Location rooms need updating"
We stayed at this hotel for a few days over the Thanksgiving period. The hotel is in an excellent location in Nob Hill walking distance to Union Square. The rooms and bathrooms are old and need major updating. Our room was next to the lift and all day and night we could hear the lift going up and down. We were on the higher floor and had a nice view. I would probably only stay at this hotel because of its location otherwise the accommodation needs updating as it is very outdated.
"Not So Great"
We stayed here for one night prior to a 2 week cruise to Hawaii. The accommodations were secured through our cruise line. In our room, some prior guest had written on the walls with marker and the repair was poorly done. you could still see the marker damage. The furnishings and such were older but nice enough. The woodwork around the bathroom door was so dirty that it looked as if it had never been wiped down. This is not acceptable in a hotel that commands such a hefty price. I will not stay here again.
"Nice Older SF Property"
I stayed at the Mark Hopkins for a two night business trip. It was very convenient to the California St business district. It has an aura of history to it and I enjoyed my stay. The lobby is spacious and perfect for meeting people before heading to the Top of the Mark. My room was fairly large and bed very comfortable. The windows do seem old and I could hear the cable cars throughout the night. You might consider requesting a higher floor. The highlight of staying there is access to the Top of the Mark. It screams old school luxury with great views. The bar area is very small so you should think about planning ahead with a reservation. Seats by the windows give you a great view of the city. I would definitely recommend taking it in if you stay here.
"Flooded bathroom and room change at 3am "
Lovely hotel in a great location but our experience was poor. I really don't like leaving bad reviews but I am very dissatisfied about paying for a night of good quality accommodation that was not delivered. Our bathroom flooded from the toilet and had to pack up all our things and change rooms at around 3am. We were moved to a new room of a lesser standard than what we had booked and paid for (2 double beds instead of a king) and we didn't manage to get back to sleep. The night manager offered a buffet breakfast the next two mornings but we did not enjoy this at all - the hot food was cold and the selection was mediocre compared to other hotels of a similar standard. We were told that we would be moved to another room that day so we again packed up all our things, went out for the day and returned around 3pm to start getting ready for our dinner and concert that evening, expecting the room to be ready and our things to be in the room. We were told that the room still wasn't ready. We were clearly very disappointed so another room was found. We then had to wait more time for our luggage to be delivered. The upgraded room was lovely however we visited San Fran to look around the city, not stay in the hotel room - we were perfectly happy with our original room. On expressing further disappointment, our compensation was a credit of 25k IHG rewards points which I was told was 'half a night's stay.' I'd have been happy with this and wouldn't have gone to TripAdvisor - but imagine my frustration when I tried to use these points towards another booking yesterday only to find that one needs a minimum of 40,000 points to be able to use points toward a booking. I was then told by the front office manager that the upgrade we didn't want or need, the below average breakfast and the 25k points I can't use are more than the cost of the room so that's the best they'll do.
"Two days of business"
Can't beat the location for the series of meetings I had in San Francisco. The property is stately, elegant, legacy hotel with high-end customer service. Each employee has been exemplary in his or her warmth, professionalism, and customer service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM