InterContinental Mark Hopkins is located in central San Francisco, close to Grace Cathedral, Union Square, and TransAmerica Pyramid. Nearby points of interest also include San Francisco Museum of Modern Art and Coit Tower.
Dining options at InterContinental Mark Hopkins include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a spa tub and a fitness facility. This 4-star property has a business center and offers secretarial services and business services. High-speed Internet access is available in public areas. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and gift shops/newsstands.
There are 382 guestrooms at InterContinental Mark Hopkins. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, and hair dryers. In addition to complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels and pay movies. Air-conditioned rooms also include desks and irons/ironing boards. Guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"In a word....Disappointed!"
Where to start' Ok...I booked a king bed room online. When I get there, they put me in a single bed room. I have to LOL...because I didn't even know they had single bed sizes in hotels anymore. I called down to the front desk requesting a new room based upon what I booked online and they did move me to a new room. Ok the new room, when you close the door to the bath room it would hit the toilet seat because it was too close to it. My room had no block out shades AT ALL...and of course I didn't notice this until I was going to bed, so the sun woke me up at 5:45am. The alarm clock is an iPod connectivity clock, but...wait for it...has a 30 pin hook up. That was 3 iPhone's ago! It's just the principle behind it, that shows the hotel was just overall Outdated, and Non-Functional! I understand the charm effect, but when you don't have block out shades, the bathroom door hits the toilet when you close it, and you have single bed rooms that you have to crawl over the bed to get to the other side...time to renovate. FYI I have stayed at other Intercontinental hotels before, Bejing, Chicago to name a couple. This is by far bad for the brand. The staff however was very accommodating and kind. If it weren't for them I would rate this terrible.
"Great location but needs referbishment"
Stayed two nights. Location fantastic and view from Top of the Mark worth the price of a couple of drinks. Hotel staff - concierge, bell men, doormen and housekeeping fantastic. Always courteous and in particular loved the quick chats with doormen who kept smiling even when under pressure. First room provided was on 3rd floor. Twin beds v comfy and layout of actual bedroom good. After first night I asked to be moved as we'd paid a fair amount and I expected a better view (higher floor) plus noise from traffic kept us awake till late. In addition our bathroom was tiny tiny tiny. We did get moved up a few floors and room better - no traffic noise, better view and luxurious bathroom. Decor in rooms needs modernisation. We didn't eat in hotel other than bar snacks and drinks on top floor. Location wise brilliant - easy to get trams, buses and walk (yes even the upward climb wasn't too bad). V disappointed to find no free wifi (this was all over San Fran - yet other cities/towns offered it)
"Waaaw i recommend it"
Very classy hotel, impeccable clean rooms. The View from our 14th floor was amazing. It is a big problem with the parking in the area. At app 10 min you can find Union Square, funny places to eat, local stores. I find disturbing in this area the number of homeless people :(.
"A few issues"
We arrived at the Mark Hopkins after a late flight and when we checked in, we were given a room with the wrong size bed. We had booked a standard king, and we were assigned a tiny room with queen bed despite having a guaranteed reservation. When we went back downstairs, the service was friendly and we were able to change our room to what we had booked, but we had to bring all of our bags back downstairs and then back up to the new room ourselves because it was so late and very few staff members were working. When we got the correct size room, it was very nice. Also, my husband had breakfast at the restaurant downstairs one morning, and they double charged him-- once to the room, and once to a credit card. Eventually, the extra charge was dropped, but it took several phone calls with management over the span of several days. Make sure you're aware of what should be on your bill before you check out. Despite the issues that we had, there are some pros: beautiful building, nice facilities, attentive bellmen and desk staff
"Club lounge, and Top of the Mark very worthwhile"
Smallish bedroom, room decor "busy". Refreshing soap etc. Light meal and cocktail at the 'Top' a highlight. Generous Club lounge, interesting historical displays lobby area. Useful complimentary local shuttle. Most staff pleasant and helpful, except for one male at front desk.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM