InterContinental Mark Hopkins is located in central San Francisco, close to Grace Cathedral, Union Square, and TransAmerica Pyramid. Nearby points of interest also include San Francisco Museum of Modern Art and Coit Tower.
Dining options at InterContinental Mark Hopkins include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a spa tub and a fitness facility. This 4-star property has a business center and offers secretarial services and business services. High-speed Internet access is available in public areas. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and gift shops/newsstands.
There are 382 guestrooms at InterContinental Mark Hopkins. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, and hair dryers. In addition to complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels and pay movies. Air-conditioned rooms also include desks and irons/ironing boards. Guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"A Wonderful Dowager in need of a refresh"
We spent a night in San Francisco before returning to NY. We checked in around 1 pm, and our upgrade wasn't ready (As an Ambassador Platinum, I am usually upgraded.), I was texted when it became available. Our room was a suite on the 16th Floor (Handicapped Accessible, although we didn't need that.) The actual bedroom was not large (two beds -- might have been Full size rather than Queens) the bathroom was enormous - with a separate bathtub and roll-in shower -- there was single sink was outside in a hallway (barely enough room for two sets of toiletries/cosmetics.) There was a solarium with wonderful views of San Francisco -- it had a table and 4 chairs - unfrotunately, no comfortable chair or sofa in the room at all. The furnishing seemed dated (probably 15 years since the last renovation.) On the other hand, we did find the staff excellent -- check in and check out were speedy, the concierge had recommendations, no lines or wait. The price to park a car overnight is probably the highest I've every seen ($60+ when you include taxes.) so unless you really need to do it, don't (we knew the price beforehand but I imagine it could be a shock to some.)
"Nice Hotel, Bad management"
I am a Platinum IHG member. I have been in many IHG Hotels around the world. This one is a try-hard "wanna'be" luxury hotel. They try to manage it with few rookies they put at the reception who have no clue about hospitality or customer service. The rooms are small and outdated. It is at a nice neighborhood especially if you like climbing. The management sucks but their lounge is outstanding. The service was excellent which was pretty much the reason why I gave three stars out of 5. Top of the Mark again nothing but a name with no special feature other than the view which any high rise could provide. I'd stay if you want true hospitality and luxury go the Fairmount next door. I had three rooms and this one was waste of money as the reception was no different than Motel 8 from Front Office Manager to the newest rookie.. They charge you for the internet and if you are at the club level they promise to give it back. If you don't ask and don't want to pay it is too bad. It is for cash cows not for guests. Are you a cash cow' You found your hotel. If you want to be treated like a guest you can find a lot of Hotels in the city.
"Classic hotel in a beautiful area of the city!"
My husband and I just got back from 4 nights at the Mark Hopkins Intercontinental. Before arriving we had a lot of anticipation about this hotel! When we first got there we were put in a room on the 6th floor but it smelt terribly. We called and they were very nice and said to come down. We were offered a different room for no charge or an upgraded room at $20 a night. Room was the same size just had a bayview on the 10th floor. We went for the upgraded room. Room did not smell so we were happy. The hotel overall is very old so rooms and bathrooms are small, but we were not in the room much so that did not bother us. Has an old classic feel to it. Room was clean, beds were comfy, no complaints there! The hotel is also in a very nice area of San Fran. After walking around some streets are not the prettiest it and I really do feel like we were in a great location that you could walk to everything and in one of the prettier streets and areas of the city. The only thing with walking is beware as it is UP as HIGH as you can go on that hill. So walking up it is a WORKOUT. My husband I are pretty in shape and only made that walk up the hill once. But Uber is everywhere in the city and you can certainly get rides or grab a cable car that runs right outside the hotel. We also frequented the Top of the Mark restaurant for music and a drink at the end of the night! What a fun and beautiful place with live music and the dance floor going every night, you also can’t beat the views! We ate breakfast at the restaurant downstairs one day.. be careful! $80 for the two of us to have breakfast, was a nice buffet but not nearly worth the $80.00. That did not include alcohol or anything, that was just the breakfast. Overall we had a nice time and would recommend this place. It is classy, staff are nice and it is such a great and beautiful location in the city. Enjoy!
"Perhaps a Bit Overrated (But the View is Great)"
Given its billing as a "luxury" hotel, I guess I expected a bit more. Our room was perfectly acceptable, clean, a bit small (but we expected that in an older hotel) - but nothing jumped out as "special" for us. The lobby was small and not especially well-appointed. On a busy holiday weekend the 3 elevators were busy and crowded. One would not budge from one floor until two people got off, though we could have been nowhere near the load limit. Finding the only hot breakfast option to be a $32 buffet that offered really nothing more than we usually see for free at non-luxury hotels was disappointing. Tip: if you want to spend less on breakfast choose room service (who knew'). To sum up: the Mark Hopkins seemed to us as about equivalent to a nice Holiday Inn with a great view. Not bad at all, just less than we expected.
"Top of the hill gem"
Thisl lovely old hotel which is been the spot for many a famous movie theme is in a great location at the top of the hill. The top floor rooms have outstanding views over San Francisco and although of an old style are spacious and boast a fantastic bed. Location for this hotel outstanding if you intend to ride the trollies. Club access makes the stay very memorable and the staff at this hotel are both professional and warm
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM