InterContinental San Francisco is located in central San Francisco, close to Zeum, San Francisco Museum of Modern Art, and Union Square. Nearby points of interest also include Asian Art Museum of San Francisco and AT&T Park.
Dining options at InterContinental San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, and a sauna. There is a full-service health spa on site. This 4.5-star property has a business center and offers small meeting rooms, secretarial services, and limo/town car service. Wireless and wired high-speed Internet access is available in public areas (surcharges apply). This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and multilingual staff. This is a smoke-free property.
There are 550 guestrooms at InterContinental San Francisco. Beds come with premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, complimentary toiletries, and hair dryers. In addition to complimentary newspapers, guestrooms offer multi-line phones with voice mail. 42-inch plasma televisions have video-game consoles and pay movies. Air-conditioned rooms also include desks, electronic check-out, electronic/magnetic keys, and irons/ironing boards. Housekeeping is offered and guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
To be honest, this was my very first visit to an Intercontinental, and I was extremely excited about the prospect. I was returning to the US for a trip after 3 years of living and working in Asia and one of our first stops was going to be the beautiful and modern San Francisco Intercontinental. As a result, perhaps my expectations were too high. Perhaps I have become jaded because the large majority of my hotel stays are typically resort hotels and that has skewed my experience. Perhaps I have become too accustomed to the (unexpectedly) dramatically superior hotel products that I found in Asia. To be honest, before moving to Asia I had always thought that US hotels were undoubtedly the best in the world. I have since been sadly dispossessed of that notion. Let’s start with the good: The hotel is extremely clean and modern. It’s quite nice and I had a lovely view of the city. The location is reasonably convenient within a short walk of Union Square as well as the Metreon which is essentially a movie theatre, a Target, and a food court. If you are here for the Convention Center you will not find a better location, and there was also the lovely Children’s Creativity Museum and carousel nearly across the street. Now with the bad: Actually, most was not actually bad so much as “unimpressive”. As I said, perhaps my expectations were simply too high but I was simply unimpressed by the lobby, the room, and the service. We were staying for my daughter’s birthday, and this had been noted on the reservation, but there was no mention or recognition of this during check in or during our stay. In many of the hotels in Asia, we have typically received an entire cake (or a slice of cake at the minimum) delivered to the room when celebrating a special event. I had notated a crib request on the reservation, and again… no recognition of this and I had to request it again at check in. We went out for a few hours, and when we returned to the room we noticed the crib, but no blanket for it. I requested a hot water kettle, a blanket, and some toothpaste. All of these were delivered… one at a time… 15 to 20 minutes apart in 3 separate visits. The first day we received two bottles of water, nothing on the second day, and only one bottle on the third day. No turn down service at any time. The ugly: Fortunately, there was none. In all fairness, it’s an acceptable hotel, but it frankly didn’t seem all that new or high tech. My wife compared it to the Holiday Inn in Macau, and she wasn’t that far off the mark. It certainly did not compare to even the Crowne Plaza that we stayed at in Hong Kong.
"Don't touch a thing, you'll pay. "
Stayed here for 2 nights. I'll get to the point, on the room dresser there were 2 bottles water and an energy bar. No price sheet, indication it wasn't included in the room (along with soap, towels and the like) well it wasn't and not only that but they charged $8.70 for the bottle of water and $4 for the bar. See bill. I protested that there were no prices or anything to indicate that it wasn't part of the room. Implacable front desk personnel didn't care.
"Awesome experience for our anniversary"
Stayed here with my girlfriend to celebrate our anniversary. Mr. Valencia, Director of front desk, gave us a nice upgrade to King Corner Room on 28th floor. The room is facing Bay Bridge and Financial district. Both day view and night view are amazing. Ms. Dolecki and the Concierge team did a great job on my request for a rose bouquet and anniversary gift setup. They also treated us with a bottle of champagne and a strawberry plate. The room is spacious and clean. We love the modern decoration and the warm lights. On the second night, we were lucky enough to watch the firework from AT&T Park right in our room. Such a fantastic way to celebrate our anniversary! One thing we are super appreciate is that my girl friend lost her ring in the night we checked-in. They found that in the lobby restroom and keep it safely. She was so happy to have the ring back. The hotel has great location just next to Moscone Center. There are Bloomingdale’s and Westfield shopping center nearby so don’t worry about where to shop and dine. It just a few blocks away from Powell St. BART/Muni/Cable Car Station. Parking and traffic are always problems in big cities and SF is not an exception. Do Uber if you are going to spend most of your time in the city. The valet parking plus tax here is about $60 per night. If you do want to drive, check out LUXE and ParkWhiz App which might save you a lot. Generally speaking, the experience here in InterContinental San Francisco is awesome. We definitely will come back again :)
"Dissapointed and Never Again"
From the moment we approached the front desk I knew I wasn't going to enjoy this hotel. The clerk (Chase) at the desk couldn't have been less helpful or accommodating and he let it be known that no one else would be either. I had reserved a Jr. Suite for our anniversary trip and then a separate reservation for a regular King reoom at the end for one night under my corporate travel for business reasons. I presumed that the hotel would accomodate us and considering it was also a corporate reservation that they would allow us to stay in the same jr. suite for an extra night - even for the one night under the corporate reservation. - As We have done many times with other hotels when we have combined personal and business trips. That was not the case with this hotel. The hotel has some great bones: a nice convenient location, a good restaurant that serves a nice breakfast and the wait staff (particularly Enrique) that couldn't be nicer or more accommodating. But those are the only good things I can say about this hotel. The rooms are in dire need of redecorating. Awful carpeting and bedding that has seen better days. The toiletries are really low grade crap. Don't expect a decent shower as the water pressure is ridiculously poor. But as I stated earlier, the most annoying thing about this stay was the front desk staff and management's lack of accomodating us Not only did they make us move for the final night. they couldn't even make the move happen simultaneously as the check out for the Jr. Suite. We had to go out for several hours and come back at check in again around 3 pm for them to have our regular room available. Completeley Unacceptable. We travel regularly in the USA,Europe and South America and this hotel is my least favorite hotel I've stayed in recent years . I would not recommend this hotel and I seriously doubt I will ever try another Intercontinental Hotel. A one star experience.
"Beautiful Hotel, Flawless Room"
I was very pleased with my stay at the Intercontinental SF. The hotel is beautiful, the staff is friendly, and the restaurant is top notch. My room was comfortable, spacious, and flawlessly clean. I had a wonderful view of the city and fast Wifi to get some work done. I was also impressed by the fitness center. They have an above-average gym room with treadmills, ellipticals, weight machines, etc. However they also have a small indoor lap pool and jacuzzi. I thought the indoor pool is a nice touch. In the past I have stayed at another big-brand hotel just down the street. Given this experience, however, I will look to come back to to the Intercontinental on my next trip to San Francisco.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM