of TripAdvisor Travelers recommend this hotel
"Great views, convenient location, friendly staff"
This property has become my frequent home due to several last minute business trips to SF. It's easily accessible whether you're using BART, taxi, Uber or Lyft. Have your own vehicle' Attached parking is available, or use the garage at Fifth and Mission. The folks are friendly and accommodating and some of the views are incredible. The bar is attractive and the staff is attentive, so it's a good spot for an informal meeting or nightcap. Overall, the Intercontinental works well if you need to be close to the Moscone Center or Yerba Buena. Comfortable, clean room with functional work station -- definitely a good option for business travelers.
"Our Stay Here was Disappointing . . ."
After staying at a range of IHG Brands/Hotels in many countries, we expected that the Intercontinental at San Francisco to be equal or better than other Intercontinental Hotels that we have visited. We were wrong! Our Stay was just disappointing! Initially, were taken to the wrong room, without realizing we slept there the first night and didn’t discover the error until after breakfast when we returned to our room only to find all our possessions were missing!! Of course, it wasn’t quite true but we returned to a room that looked identical to ours, not knowing that we had slept on a different floor. It took management an hour and a half to find the room that we had been taken to and let in by their staff so that we could be reunited with our bags, clothes and passports. Not only does this represent a major security breach as it could have been someone else’s room, or someone could have checked into the room later that night but if we had tried to get back in, our keys wouldn’t have worked as we should have been in a room eight floors above. So by losing an hour and a half, we had missed the deadline for the activities we had planned for that day and needed to change our itinerary. In real terms, we received no apology from Senior Management; we were never offered to move to the room we should have been in, some eight floors above and with a view of the bay. We were provided a bottle of red wine, but for two non-drinkers this is of little use. We had booked club level so that we could get a little pampered before the end of our US trip. This too was disappointing. On the same day that we had lost an hour and a half with the room mix up we had a tour of Alcatraz booked in the afternoon and I asked the lady in the Club could she please arrange the afternoon tea to come up from the kitchen five minutes early so we could have a few sandwiches before we went, she said she couldn’t and referred me to a small card of ‘the rules’ showing times for breakfast, afternoon tea, hors d'oeuvres and sweet treats. Not only was this disappointing but the way she dealt with the request was condescending and inflexible. The location of the hotel is outstanding, the décor tremendous, the head concierge was tremendous with his help and guidance but the other staff really need re-training. Overall, this hotel lets down the Intercontinental brand with its lack of care and concern for its guests.
"Not worth the price "
I've stayed at many intercontinental hotels and they are usually great but I ain't real impressed with this one. The rooms are small and kind of generic and there are far more luxurious ones in town that cost far less.
"On the top of Nob Hill"
Everything about this hotel was top notch. The room was large and luxurious, the service was outstanding and the views were great.. We found the food in the downstairs restaurant was very good, and the bar at the top was really fun ( quite famous, but I can't remember the name). One caution is how steep the streets are around the hotel. You need to be in good shape to climb those hills.
We spent 2 Nights here and all I heard was "Find out where they got their sheets"! Great night sleep close to where we were going. Can't go wrong! Bar was hoping both nights with a wide range of drinks and conversations going on. Everyone there was helpful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM