INTERCONTINENTAL SAN FRANCISCO Luxe

"Outstanding Hospitality"

Even before our arrival (of over 25 people) for the 2015 NADA Convention, the staff at the Intercontinental were easily reachable & accommodating to our needs. During our stay the attention to detail of the staff that we came in contact with was a big help to our large group. Those in particular: Brenda & Roxanne at the Front Desk and Bill & Nelson at Concierge. The rooms are immaculate, the boardrooms are plenty large enough for business meetings, and the lobby is warm & welcoming. Thank you so much to the staff at the Intercontinental for making our trip to San Francisco that much better!

"Enjoyed Our Stay - January 2015"

Stayed for 4 nights early in January. This was our first trip to SF which we really enjoyed and this was due in no small part to the team at the hotel. From the front desk to the concierge team lead by Bill Fulton, everyone makes you feel welcome. It makes a real difference when you are unfamiliar with a place to get some well-informed advice from what to see, where to dine (Anchor and Hope was a standout recommendation) and how to travel on the cable cars (great tip about getting the Powell & Hyde line). Location is 5 minutes walk to Union Square and about 20 minutes to the Ferry Building Market Place where you can get the ferry to Sausalito (a great day out). It is closer to the business district than the tourist hub around Fishermans Wharf but that was a plus for us as it was quieter without the throngs! Rooms are very comfortable and generous in size (including the bathroom) and come with in-room coffee makers (something that we take for granted in Australia but not that common in the USA but hopefully that is changing so thank you Intercontinental!!). Would definitely stay again.

"Xmas 4 day break"

We had booked at 2 bedroom for 4 nights over Christmas 2014. It was the start of a three week holiday around California. Arrived early after 12 hour flight expecting our room not to be ready but it was so was very excited. Very impressed with room was spacious and comfortable. our 7 year old & 9 Year old were sharing a bed for the first time and has plenty of room. coffee machine always nice to have lovely chair by window that looked over the bay. very quiet which is a must for me as im a light sleeper. Little touches as compimentrary sweets and drinks delivered to your room were lovely. Kids loved the pool were in it heaps and of course the spa as well . Gym although did not use looked well kitted out. only a couple of blocks to westfied shopping plaza and union square. Target also very close plus a handful of restaurants so a fabulous location. information desk was great she went above and beyond giving us details. All staff very friendly and accommodating. Only had breakfast once and in restaurant but it was lovely lots of variety. great place to stay will definitely stay again.

"Don't listen to the Bellboy"

What is a very nice hotel, with mostly charming staff, was ruined when the Bellboy tried to con me into paying $150 to take their town car to Redwood City, because a taxi was going to cost me $180. Luckily, I didn't listen to him, and I took a taxi which cost $70.

"Very Nice Hotel"

I recently stayed at the hotel while attending a conference. The staff were all excellent and helpful. The rooms were nice but small. My only issue were the washrooms with the barn doors that offer little privacy and the lack of water pressure in both the shower and sink. I realize that they are trying to conserve water but should have better faucets that cause the water to spray finer and harder. I ordered room serves several times and it was very good and quick.