of TripAdvisor Travelers recommend this hotel
"Awesome hotel that goes above and beyond!"
I could not rave any more about this hotel! We went up to San Fran for my boyfriend's birthday and checked in easily. After being charged a bit extra than expected, I realised I had misunderstood how the standby upgrades worked. Basically I put in for two, seeing as it said you only get one. Turns out I accidentally put in for one upgrade and an "add on", which are two different things. Either way the manager refunded the one I didn't want and let us keep our twice upgraded hotel room anyway. Our room on the 30th floor with the renowned epic view. So worth the extra $29! THEN, after an epic day of sightseeing we were having a lie down and had a member of room service come to our door with a complimentary birthday cake for my boyfriend's bday. While the hotel may be more on the expensive side (welp, San Francisco for you), it was really, really worth it. I've stayed at the Omni and I would say this hotel was hands down better! Thanks for the awesome trip, Intercontinental! As a side note, here are some myths busted based on other reviews: - They couldn't be nicer at the front desk. I read some reviews about them not being so accommodating. I highly disagree, and that's coming from a fussy Jewish woman! - the wifi is free if you are a rewards member. It's free to sign up, so that's sorted for you.
"Average at Best - Front Desk Manager is Very Unfriendly (From Gold Ambasador Member)"
My family was excited to stay here. However as a result of our "upgrade" from my Gold Ambassador membership, we were told we would have to wait while our room cleaning was "expedited" and hour later we were told our room would not be ready for a long time. I decided, I do not know what expedited means. We asked if we could get access to the lounge while we waited (they charge for the lounge at the hotel). As a result, we had the privilege of talking to the front desk manager. She told us know way, but somehow magically came up with a room for us. It may be an "upgrade", but it faces other buildings and is on the very lowest of floors. The manager was cold and very unfriendly. She did not tell us to enjoy our stay and seemed mad at us for not wanting to wait in the lobby for another hour or two for our room. It was all very disappointing and our stay has basically been ruined. I had a very good experience at the last Intercontinental I stayed at in Brazil, but if this was my first experience, I would never be back. Hopefully, everyone else who stays here has a much better experience.
The InterContinental is a great hotel in a great location in San Francisco. You will love it. What you will not like is the price. It is expensive and I get that, and have no problem paying top dollar for the best, but this is not the best, they just charge like it. You can get a room with a view and the staff is wonderful. The food is okay, not great. There are other hotels near by that I prefer, but this is a great hotel. It is spotless, the staff great and the rooms lovely.
"Excellent Hotel, Amazing Views and Food"
This hotel is very nice, clean and modern. We had a high floor, corner room with floor to ceiling windows that offered amazing, unobstructed views of the city. Large room and bathroom, very clean and modern. Quiet room, even though it is in the middle of the city and offers amazing city views, it is not loud. The breakfast was incredible and very filling. Staff was helpful and very nice!
"Stay here every year now 8 years when in SF"
Room and staff are up to standards I am accustomed to in this convenient hotel,that I stay in every January when I attend a convention at Moscone. This time,I tried to book 6 months in advance as a Spire Elite ambassador member but was told on the website that "one or more nights unavailable." This was because ,I assume,the hotel offered to the convention organizers lots of rooms! I had to book through them to get the accomodations that I had received and was satisfied with from my past 7 yearly stays!Upon my return I was told I had a non qualifying stay and will not receive points. By the way I paid $325 a night!!! Based on this,and no legitimate reply to the fact that I could NOT get the hotel via their website, I doubt I will stay here in the future,or renew my Ambassador membership!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM