InterContinental San Francisco is located in central San Francisco, close to Zeum, San Francisco Museum of Modern Art, and Union Square. Nearby points of interest also include Asian Art Museum of San Francisco and AT&T Park.
Dining options at InterContinental San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a spa tub, and a sauna. There is a full-service health spa on site. This 4.5-star property has a business center and offers small meeting rooms, secretarial services, and limo/town car service. Wireless and wired high-speed Internet access is available in public areas (surcharges apply). This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. ;Guest parking is available for a surcharge. Additional property amenities include valet parking, a concierge desk, and multilingual staff. This is a smoke-free property.
There are 550 guestrooms at InterContinental San Francisco. Beds come with premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature bathrobes, scales, complimentary toiletries, and hair dryers. In addition to complimentary newspapers, guestrooms offer multi-line phones with voice mail. 42-inch plasma televisions have video-game consoles and pay movies. Air-conditioned rooms also include desks, electronic check-out, electronic/magnetic keys, and irons/ironing boards. Housekeeping is offered and guests may request wake-up calls. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Overall pretty good"
Hotel concierge(s) was EXCELLENT - made the trip for us... we spend the majority of the time in Wine country, but everything the recommended was perfect - the room was really good, and close to most of the things we wanted to see in the city..
Avoid room 1002, there is a water main that is behind the room wall, if you are a light sleeper it will be a bad night. Overall, it is a very nice property. Lobby is beautiful, staff is nice. The best thing they have is Nelson the concierge, he is part of the Les Clefs d’Or. Every single recommendation he made was absolutely wonderful. The gym is nice, the terrace is nice and LUCE restaurant is 1 star Michelin, a bit pricey though for hotel restaurant. They should have a mid range place to eat too. Rooms are nice and Wade the shift manager is very helpful too. Michael Perez is the property manager. There is a membership club, but looks like you will not have access unless you are at a top tier. Even if you are an Intercontinental member you will have to pay some type of fee. If you are in that top tier you should check it out.
"NOT HONEST PRACTICE - Charging my credit card at 20% higher than confirmed Booking Rate"
We booked our room directly via the hotel website for 1st - 3rd June 2016. Booking was done 60 days IN ADVANCE to enjoy their "Book Early & Save" price list. Full payment was IMMEDIATELY deducted on my credit card, 60 days prior to my check-in date. The agreed room rate on our confirmed booking was USD580.23 (stated this inclusive TAX) The next month after my stay, i received my credit card statement, I was shocked to discover ADDITIONAL FEE deducted by IHG Hotel, additional of USD112.35 , which is about 20% marked-up. Very puzzled & questionable procedure of the hotel: 1. Upon our check-out, these 20% of room marked-up was NOT highlighted to us at all, neither during our check-in. 2. Our presented final closing invoice did not display these additional marked-up 20% fee, they only asked us to settle the usage of local phone, which we paid in cash of USD 6.03 (FYI: local call of duration 6 - 7 minutes, a bit exorbitant fee). I called the hotel hotline, and was given Mr. Michael Githuka email address (IHG San Fransisco - Finance dept) . He replied with short 1 sentence: to refer to my attached room folio. I checked, it shows the daily rate as 20% higher than confirmed booking rate. I replied,a asking for verification. Since this 2nd email to him, it has been 2 weeks till now and IT IS ALL SILENT. They do not even have the basic courtesy to respond anymore & I think they do not even dare to explain. My stand is clear here: 1. Just because IHG Hotel has the details of my credit cards, it does not entitle them any right to charge my credit card WITHOUT MY CONSENT & NO PRIOR NOTICE served to me at all. 2. Why should we pay FULL room charge - 60 days in advance, and yet the agreed price is not fixed'' The hotel still have full entitlement to adjust the room rate arbitrarily, decided by hotel side alone,without any notice to client'' Unbelieavable!! As a big established hotelier like IHG, you should have adopted a fair business ethic towards your clients PLEASE DO NOT BOOK VIA THEIR HOTEL WEBSITE. IF you really have no other choice, have to stay at this hotel, please book via 3rd party (booking.com, etc). at least their quoted price is just & transparent, unlikely IHG hotel that arbitrarily marked up the agreed confirmed price.
We recently spent 3 nights here. Rooms were great and a bottle of bubbly was arranged for us however there was a huge disconnect between the sales manager we dealt with (Raymond Chang) and front desk. Raymond had arranged a room on the higher floors as requested and placed a note on the system for this. When we got there we were told that our requested room was not yet ready and whether we wanted another room or would wait. Obviously we decided to wait only to come back and still not get a room on the 19th+ floors (so a waste of time waiting). Then upon check-out, the manager at reception was extremely rude - obviously too interested in seeing to the "suited" guests checking in/out. If it wasn't for my extremely warm dealings with Raymond Chang, I would say this hotel needs to learn about customer service.
"Nice location and service"
The room was clean and with an okay size. The walls are not very soundproof, so we did hear some noice, but not so much that it effected our sleep. We where om the upper floor, and with a great pacific view. The hotel is located within walking distance to downtown. The breakfast buffet was really nice, and worth every dollar. Great with valet parking, but way expencive. Next time We'll be parking in the parking garage just behind the Hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM