of TripAdvisor Travelers recommend this hotel
"Terrific Experience at the JW Marriott Beijing"
I have had the good fortune to stay at quite a few JW Marriott's around the globe and found this property to be on par with any in the world. Breakfast is phenomenal with a large variety of both Eastern and Western choices and restaurants are terrific, including the hotel's steakhouse and Nobu, a Japanese restaurant that's nestled within but not really part of the hotel. Rooms are very nice, clean, well appointed with all amenities needed and each with a nice assortment of goodies in the mini-bar. The staff are absolutely wonderful, including those helping guests at the reception desk, the concierge desk, in the restaurants, and the room attendees. Most notably, Suzy Su ensured our stay was perfectly arranged! Suzy pleasantly and attentively worked to arrange transportation to and from the airport in the hotel limo, she made last-minute changes we had requested to our check-in and check-out dates and times, she suggested restaurants, and Suzy made sure we always felt quite at home in this hotel. By the way, the hotel limo service is THE only way to travel between the hotel and the airport; fast, clean, quiet, and assistance while navigating the airport - well worth the price. The executive lounge is a great place to wind down at days end with an endless supply of food and beverage, and also hosted by superb attentive staff. Many thanks to all of the staff, of course including Suzy, at the JW Marriott Beijing for making this stay most enjoyable!
"Amazing customer service!"
We were busy touring the area and The Wall so we did not get to spend much time at the hotel, but we loved the breakfast each day. After we checked out and went to the airport, we realized we had left a wallet and cash in our room safe. We called the hotel and within minutes they had retrieved the wallet and sent it to us at the airport via a hotel employee in a taxi. The wallet and cash arrived in a sealed envelope and everything was intact! We made our flight with no problem. The only charge was the taxi fare to/from the airport for the hotel employee. I will never forget this wonderful act of customer service, thank you very much!!!!!
Hotel location is very convenient, Beijing CBD, just few steps from Skp shopping area. Rooms are very spaciuos and clean, with nice luxury amenities. Gym and pool are simply amazing, definitely some of the best ever visited in Asia (you can do your workout like you were at home!). Reception service is very good. Lobby restaurant is fair: food is good, but service is not so much (most of the staff do not peak English well). Rooms prices are correct for what you get, I definitely recommend it.
The hotel itself is quite incredible in terms of look, ambiance and furnishing, a true 5 star feel. The service I would say is about average. I had guests for dinner, the food was good and the service okay. The issue came with the parking. We were told we had to pay for parking, even as a guest! I never stayed as a guest, especially a JW, where I had to pay for parking. It was resolved after I asked to speak to a manager, but not before quite a Long preamble on hotel policy, which respectfully, was not of any interest. Finally, I had to leave at 6am and the hotel kindly offered a breakfast box, as neither the lounge or breakfast room would be open. Remember this is a JW, the paper Bag I received as my breakfast box contained, 1 Apple, 2 hard boiled eggs and a small Carton of milk. I was very disappointed and extremely hungry.
"Really good choice but just needs a few tweaks"
This hotel is a really good choice if you are visiting Beijing. However, it doesn't get an excellent for the following reasons - we booked a room for 4 adults but the room was only set up for 2 - toiletries are really nice but housekeeping only left 1 of each when we are 3 adults - communicating was annoyed sometimes e.g at breakfast asked for 3 coffees with hot milk and got 1 cup of coffee and cold milk. Asked again and got 3 coffees and a mug of hot milk which is difficult to pour! - concierge was terrible. When j arrived I asked about booking a taxi to go to the Great Wall the next day- was told that I could take the hotel car at 2600 yuan so asked about a taxi again and was told that they would charge at least 1000 yuan even though I said I read on trip advisor that a private driver would cost 700-800 yuan. He said impossible!! I then searched on the internet found someone and sent a what's app - within 1 hour was told yes to a private driver and cost for 8 hours would be 690 yuan/ thought hotels were meant to help!! I did like the location of the hotel as in a smart area of town with a subway stop 5 mins walk away and very easy to use. Breakfast was very nice and the room rather big- please consider this hotel
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM