Other than a cumbersome check-in process, it was a wonderful stay!Comment of B. SHARON , United States the 2016-07-31
The resort is beautiful. We stayed in a palapa from which you could see the ocean and hear the waves throughout the night. The staff at the Mahekal were wonderful. Very friendly and helpful. Rojillio was our waiter at the Fuego restaurant and was outstanding. He made sure we were taken care of and knew the menu very well. The only problem was in the Palapa next to ours, one of the guests was very loud and disturbed our sleep. I guess some people are just rude and inconsiderate. It didn't make sense because they could have easily gone down to the private beach area and would not have disturbed anyone. Overall I would recommend this resort.
Beautiful resort. Very Mexican but luxurious at the same time. Right on the beach. Food and Drinks were excellent. Staff were friendly. They had to move us twice as there were some plumbing/sewer smells in our room. They tried to fix it but ended us moving to a different location.
"Loved this place and can't wait to come back."
We chose this because it had walking access to both the town and the beach. It was more than we could have wished for! The rooms were beautiful and comfortable, a bit rustic (thatched roofs) and we spent hours in the hammocks! The grounds are absolutely magical, and the service was exceptional -- concierge Boli, bell boy Florentino and waiter Angel deserve to be called out especially. There are 3 bars, including one with swim up service and a "sports bar" that showed key football games and offered pool and ping pong, and a craft hut where you could buy beautiful pottery and plates, or paint your own -- great way to while away a rainy afternoon! It was like going away to "adult camp" in many ways, with everyone gathering for breakfast and dinner (we did the half-board, which leaves some days to eat lunch or dinner in town or have lunch on excursions). We loved the easy access to 5th avenue and surprisingly, a highlight was the lack of TVs in the rooms - made everything so much more relaxing and interactive. Guests are a mix of couples, families, older and younger. I would only add that this resort is not for the super finicky. The thatched roofs house some bugs and lizards, and we had a small lizard that chattered at us at night! Also, the in-town location, while we loved it, also meant there was some loud beach party music part of the time. We didn't mind, but I know some patrons did.
"Paradise with palm trees and good food !! "
Well this place just got better. We've been coming here for over 15 years this is the first time we've been there since they added the new restaurant Fuego. This is a new à la cart restaurant---you can make reservations and eat up to 10 o'clock at night --- this addition really enhanced our stay ---we tend to be food snobs and I ve found the food in Playa overall just generally OK---we are extremely surprised when we found that our hotel had a new à la cart restaurants that we loved --- Service by the staff was terrific ---food preparation was correct ---they didn't rush you to try to get you out of there ---they did everything they could to accommodate you so you have a great night-- The rooms that you stay in are all really great----I suggest you stay in a pallapa that has a grass roof --it makes it feel exotic and nice and remember there's no television sets so your entertainment is your better half the beach and liquor---- or just liquor --- with the addition of the new restaurant and the fact that this is the very best beach area in Playa---with palm trees--- drink service--- lunch ---- all on the beach makes it the best place to stay !!
"One of The best places in playa del Carmen! "
The small houses were incredible. Alway clean, so beautiful. Big bathroom with to shower one inside and one outside. They really taking care of every detail and you feel welcome there. The beach is just there plus you have 3 swimming pools always with fresh towels! Close to the 5th av with restaurants etc. I can easily recommend this place, you would love it !!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM
The Winter Beach Festival will be held between 1st November 2016 and 16th January 2017 at several beach clubs located near the hotel. The hotel will be affected by music at high volume and does not accept cancellations and early departures.