Other than a cumbersome check-in process, it was a wonderful stay!Comment of B. SHARON , United States the 2016-07-31
"Location and vibe are great"
Mahekal is a great, friendly spot that feels away-from-it-all but is a short walk to the center of town. The huts are a nice change from the massive resorts, and the staff was helpful. We really enjoyed the ability to walk into CDP and not feel isolated in some mega-resort.
"Poor experience, still waiting for reimbursements after cancellation"
It was my first time in Yucatan and f wanted the end of our vacations to be perfect. So after a week of road trip I decided to book a 3-nights room for my family (2 adults and 2 kids) at Mahekal Beach Resort. But what a bad surprise when we arrived at the hotel. First they told us that the kids should pay for their stay which it doesn't appear anywhere on my reservation confirmation. Then they gave us the worst room ever, the one far away from everything but really close to the backdoor entry for trucks andthen the cherry on top, when we went into the tree-house there was only one bed !!!! One bed for 4 ! Really !!! We called the reception, they said someone was coming to the bungalow but after 40 minutes of wait we decided to go back to the reception with our luggage to resolve this issue and to show our disappointment. The hotel manager didn't have any solution for us except staying in the room with one bed or canceling without fees....which we did. He told us we would have our money back after 8-10 days but guess what '...we are still waiting for it !!!! So after more than 2 stressful hours spent at this hotel, we needed to find another one for the next 3 nights.
"4th visit to Tranquility Beach"
Just returned from another laid back, relaxing week at this anti-big box resort in Playa. From the palapa huts to the friendliness of the staff to the impeccably maintained grounds, a stay here is guaranteed to de-stress your life. We choose the inclusive package with breakfast and dinner so we can spend afternoons finding new local restaurants for lunch on 38th street, while shopping on 5th or 10 avenues. The resort keeps the seaweed cleaned up, which didn't appear to be done at other resorts up and down the Playa beach. Internet is good throughout the resort and even on the lounge chairs at the beach. Breakfast at Las Olas is a must for the fresh juices, pastries, and Mexican dishes. Dinner at Cocina included a fresh fish buffet and Mother's day buffet which were both fantastic. A special thanks to Angel who took care of us again this trip at both restaurants, he takes you into the Mahekal family, and also to Miguel at the front desk for making the check out speedy. I can recommend the ocean view palapas for the breeze as you enjoy the hammocks on your front porch. The sports bar has pool tables and a ping pong table as well as early morning coffee for those of us checking out the sunrise. Would be great to include a shuffleboard table. There has been a wedding party at the resort on each of our trips, and their receptions are right on the beach.
"Resort with Beautiful setting, located at a long stretched beach and just minutes away from PDC Main Street. "
Just returned from a very relaxing 2 week holiday at mahekal beach resort. The resort is perfectly located within close (walking) range of the lively center of pdc. In addition, the setting is beautiful and scenic. Although not the cheapest resort, we have found out, staff will do their utmost to make your stay a memorable one. All expectations that were not were met at first were properly addressed. I would advise not to hesitate if your expectations are somehow not met and connect to the concierge on duty immediately.
"A Paradise on Earth!"
My husband and I have been staying at Mahekal for 4 years now. The hotel is beautiful, very zen, the rooms don't even have TVS. the food is great, the staff is very friendly and helpful. They will make you feel like family.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM