Mahekal Beach Resort is located on the beach in central Playa del Carmen, close to Pier Navega. Another point of interest is Xcaret Eco Theme Park.
Mahekal Beach Resort features a restaurant and a bar/lounge. The hotel serves a complimentary cooked-to-order breakfast. Recreational amenities include 2 outdoor swimming pools. Spa amenities include spa services and massage/treatment rooms. Complimentary wireless Internet access is available in public areas. Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 121 guestrooms at Mahekal Beach Resort. Guestrooms are all accessible via exterior corridors. Balconies offer ocean, pool, or garden views. Bathrooms feature showers and complimentary toiletries. Guestrooms offer desks and in-room safes. Air-conditioned rooms also include ceiling fans. Guests may request a turndown service, irons/ironing boards, and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Beautiful property, Absolutely excellent service"
We vacationed here in July as a couple looking for a relaxing and affordable vacation. I didn't write a review sooner because I really didn't want it to be over! I read tons of reviews trying to find just the right place and chose Mahekal from the excellent reviews and the hammocks that were on every porch/balcony. The pictures looked dreamy, and it did not disappoint! First of all, I loved that the rooms were very separate from each other instead of packed of together. Even though we had a "garden view" room, it was barely a minute walk to the beach, and it was definitely more private than being right on the water. The palapa roof was a fun touch, even though it did make the room feel a little damp. Our only room issue was that the shower rarely got warm, but after a hot day at the beach, it wasn't that important. The area of beach off Mahekal was extremely tranquil compared to the busy beaches you could see on either side. I loved that we felt so secluded from everything, even though it's extremely close to all the famous Playa del Carmen hot spots. We found chairs on the beach easily, and could still order service from the hotel (although we went to the Oxxo right behind the hotel for a cooler the first day and kept extra snacks in there as well). While the shores did have seaweed buildup, the staff did a good job to keep it under control, and it would have been an issue just about anywhere. Once you jumped over the seaweed, the water was beautiful. While we loved sitting on the beach all day, I did want to take a few trips, and had looked into excursions on my own. I checked with their excellent concierge, Boli, before we arrived, and he sent us the packet of excursions they recommend. We went on two - one to Chichen Itza, and another to snorkel at Akumal and a cenote. They were both absolutely fabulous, and at prices that were very competitive to the ones I had seen online. Best of all, Boli contacted the tours, the vans picked us up at the hotel, and we didn't have to worry about anything except paying the guide. One of the best parts of Mahekal was the delicious food! We got up for the breakfast every morning that had a great variety of yogurt, fruit, a changing variety of Mexican breakfast options, fresh juice, and baked goods made on site. Dinner didn't stand out as much, but we loved both restaurant locations and the food was always yummy. What did stand out was the excellent service we received the entire time. Angel, and especially Rogelio, were fun, attentive staff members that made us feel right at home at every meal. Everyone made sure we were taken care of and that we were enjoying our stay. We loved it here and can't wait to go back!
"Amazing experience and the friendliest staff!"
Just returned from 6 days at Mahekal in the off-season, and I cannot recommend this place enough. I've traveled frequently in Mexico, both resort and non, and this place is very special. The staff is incredibly accommodating and you genuinely feel that they have your interests at heart, and are not trying to be sneaky or pushy. The food was great, the palapas were clean and nice, the pools were gorgeous, and the beach of course can't be beat. The location of this resort is perfect. A 5 minute walk from the 5th avenue shops, this resort is close enough to the heart of Playa del Carmen to wander into the city without needing a taxi, but still is tucked away and quietly buffered from the chaos. Stay here, you won't regret it.
The resort is big, beautiful and relaxing with an amazing staff that made our vacation a perfect one. The hotel is located on the beach with lots of activities like water sports and many more. The location is prefect since it's only 2 minutes walk from the Main Street at 5th Avenida where there are all the shops, mall, restaurants, bars and clubs. Few important comments: 1. There is no mini bar at the room 2. No TV (which I think it's for the best!) 3. In Sep-Oct it's the low season. Other than that everything was great - amazing staff, special resort with lots of love and good vibes ❤️
"Great Place, Amazing staff, one issue with reservation and Management"
Great property, beautiful grounds, magical setting, Amazing staff!!, We had bit of unpleasantness when we had reserved a Palapa with a King Bed and we're placed in one with two full beds, but after a couple of hours of arguing with management and help from Hotels.com it was resolved. Otherwise the place was truly amazing. I can't say enough about the staff especially Rogelio who went above and beyond to make sure we had a pleasant stay, his efforts really made up for the initial issues we had upon check-in. The food is mind blowing and unlike other resorts it is walking distance from 5th avenue, so you can actually enjoy the travel experience of being in Playa and not just the Resort. To aid with this they have bicycles that you can borrow at no extra cost. I highly recommended, just be careful with the reservations. BTW, I also highly recommend the tour to Chichen Itza, they pick you up at the Hotel and you get to see one of the new seven wonders of the world-very impresive.
"Incredible hotel and service"
Prior to arriving Playa del Carmen, we searched numerous hotels. All looked great. After reading a few reviews, we decided to bet on Mahekal. Here is the summary: the staff here is absolutely wonderful. Food is great. Specifically breakfast, simply superb - from green shakes to healthy omelets and whole wheat breads. As the beaches in Playa suffer recently from a seaweed attack, this hotel even cleans the seaweed at its beach. Amazing. We loved it so much, we extended our stay twice. A small downside is the poor complimentary internet connection. Additional charge for a good connection. Tip: you can rent a gopro camera from the hotel for a daily charge.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM