Mahekal Beach Resort is located on the beach in central Playa del Carmen, close to Pier Navega. Another point of interest is Xcaret Eco Theme Park.
Mahekal Beach Resort features a restaurant and a bar/lounge. The hotel serves a complimentary cooked-to-order breakfast. Recreational amenities include 2 outdoor swimming pools. Spa amenities include spa services and massage/treatment rooms. Complimentary wireless Internet access is available in public areas. Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 121 guestrooms at Mahekal Beach Resort. Guestrooms are all accessible via exterior corridors. Balconies offer ocean, pool, or garden views. Bathrooms feature showers and complimentary toiletries. Guestrooms offer desks and in-room safes. Air-conditioned rooms also include ceiling fans. Guests may request a turndown service, irons/ironing boards, and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Back for the umpteenth time!"
Mahekal has been remodeled and in the process, has lost a lot of its charm. I guess the removal of the tile in the shower and sink area replaced with cement was supposed to look more updated but the palapa style buildings with "modern" decor is a bit incongruous to my taste. The unsealed floors are harder to keep clean and already beginning to crack. But the glorious beachfront, fabulously attentive waiters are still here. And they remember us, remark on kids growing. But many times the dining rooms are so short staffed the have to almost run and still can't keep up. The outside waiters must be commission because I never felt pressured before to order. There are now too many bars, mostly empty, but I guess the management wants to make more from alcohol sales' So many little examples of how the focus has changed: only one very small waste basket in the rooms , and it's to serve the toilet so no where to put your trash. No soap dish and only one soap that had to be moved back and forth from sink to shower. I saw the same lime wedges on the edge of the pool by the bar that were not cleaned up. Other people's hair in pool ending up in you mouth!!!! And a really big mistake was moving the pool bathrooms so far from the pool that people said they would just pee in pool. Hated that! Umbrellas at pool are inadequate and flimsy but bases are so heavy you can't move them. Some lounge chairs are more comfortable than the old ones but there were often not enough, especially when one pool was closed for weddings. And of course the remaining pool was made smaller which us really a problem with the mountains of seaweed caused by, some say, climate change. It's all over the Caribbean, not just here. The hotel seems to hiring men to do the room cleaning, firing the women. I can't figure that out! Latino men are not trained in cleaning as women are and they just don't do as good a job even if they are nice and polite. So, with all that, would I come back' Yes, mostly because of the wait staff. They care about the guests and show it. But I will want to know if a wedding can bump us out of rooms as they did this year and if we lose use of one pool.
"The reviews are spot on!"
The resort itself is lovely and the staff is very friendly and attentive. The pools aren't huge but they are a good size and weren't overcrowded when we were there. We never had trouble finding loungers on the beach and security patrolled regularly to make sure only guests of the resort were in the Mahekal beach area. Breakfast and either lunch or dinner are included with your stay. The breakfast is great and the lunch and dinner aren't bad but they're nothing to write home about either. Luckily 5th street is less than 3 minutes away by foot so you have plenty of dining options there. The rooms are clean and spacious and the resort installed Wi-Fi throughout the property while we were there which was a nice touch since there aren't any phones or TV's in the rooms. Oddly enough there aren't soap dishes by the sink either which was bizarrely annoying but not too big a deal. We did the "experience package" which allowed us to get 50% off our drinks and a "premium dinner" one night since we stayed for 5 evenings. The 50% off drinks was a great addition but be sure you tell the waiter you purchased the package so they can include that on your bill. Overall my friends and I had a great time and will definitely be returning to Mahekal!
"Charming, clean, conveniently located"
Our 5 day stay was entirely enjoyable. The 2 rooms were charming, clean, with cool a/c and no tv or telephones to be distracted by. The coffee room service (optional) every morning was prompt. The meals were delicious with lots of variety everyday. Nature dumped a fair amount of seaweed a couple of days and the hotel staff tried to keep it picked up. The entire staff was super! Boli, the manager, Cesar at the beach, Gabriel the masseuse, Alejandra the concierge all stood out. We were in the corner most room of the resort but it was never a problem to reach the beach or any part of the resort within a short walk. The hotel is very convenient for walking to several restaurants and shopping. We will definitely go back!
"Great location, nice staff and decent food"
In terms of young kids at this place, there is a second pool that starts off very shallow. It's perfect for hanging out but it's rather cloudy and probably filled with urine. There is a little convenience market right at the corner which is great for grabbing whatever you might have forgotten but the hotel provides bottle water every day in the rooms. I think that they could definitely use for staff at the pools and at the restaurants. The staff make a great effort at trying to make everything go right for everyone so it takes more time and more staff. Our family members had all sorts of food allergy and they were very patient with us in terms of accommodating our needs. The way the food service works is that you are allowed to order the main course from a menu but the rest of the meal is provided at the buffet (appetizers, salads, desserts, etc.) However, there is no labels, nothing is listed anywhere on the buffets. Sometimes we would get a different answer from one waiter than another as to what it is in the food. The food is good. We had some lovely prawns with the upgraded meal. We could order different types of eggs from the menu for breakfast. They were the best eggs ever! I am not sure why some people complained about the quality of the food. Apparently there were activities available for kids and yoga in the mornings but we only stumbled upon them after the fact. I am not sure where they were listed. The only major problem we experienced was that we paid for the Mahekal experience booked on their website but the final bill came out with none of the discounts so we had to spend a long time on the last day clearing the messy overcharged bills for two rooms.
My husband and I stayed here in March of this year with our 3 month old son. We upgraded to a beachfront cabana (#3) with a plunge pool, and we're so glad we did that. The view was incredible. It was so convenient for us to be right on the beach without having to leave our room with our little guy. The room was beautiful, and housekeeping did a great job every day. The service is exceptional. Ceaser, Manuel and many others went out of their way to make our stay enjoyable. We enjoyed getting to know them. We had coffee delivered every morning, which was a nice service to have. We also rented a fridge for $10/day. Security patrolled the beach every night so we always felt safe. Breakfast was great! Lunch was pretty good too. We had a few great lunches, and a few that were just ok. Dinner is the only thing we think that could be improved, which is the only reason why I'm not giving a 5 star review. While the service was amazing, the dinner menu could use some help. Sadly, we just didn't enjoy the food at dinner at all. That being said, we LOVED the special dinner that they did with a Mexican street food theme. We love mexican food, and would've loved a mexican dinner option every night. But, since only two meals were included it was a nice excuse for us to head out into town for dinner. The location is perfect… within walking distance to 5th avenue which was really fun. We were amazed at how long 5th avenue continues for. Great people watching! There's also a convenience store that you can easily walk to for water, ice, etc. We also loved the little street vendor in-between the two phases that sold fresh fruit and picante nuts. If you feel like something a little more low key, take a day trip to Puerto Morelos. A lovely little fishing village that I wish we could've stayed at a little longer. All in all, we highly recommend Playa Del Carmen and Mahekal Beach Resort. We will most certainly be back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM