Other than a cumbersome check-in process, it was a wonderful stay!Comment of B. SHARON , United States the 2016-07-31
Just returned from a week-long stay in an ocean view room (bottom floor, unit 56). I'd rate the overall stay a 4.5 but decided to round up because Mahekal really is a magical place. As others have said, the grounds are lovely - so many trees, various flowers, design details - the place is impeccably put together and maintained. I hate calling it a "resort" because that conjures up images of mega all inclusives with cold atmospheres and people everywhere. Mahekal is more like a little village - full of winding pathways leading to palapas, communal spaces, pools, restaurants, and of course - the beach. Pros: Unlimited beach towels! (no stupid card) Plenty of lounge chairs at the beach and pools. Gorgeous views everywhere (an Instagrammer's paradise, lol). Breakfast at both restaurants is quite good (although coffee service a bit slow). Good AC in room. Great wifi throughout, including beach. Everything seemed very clean. Lots of variety in places to lounge. Cons: Some members of the front desk staff were not very friendly. Room was fairly cramped and bathroom is very small. Privacy in the room is an issue - the bathroom door has open slats and the shower only has a half wall (which also causes water to get on floor (pet peeve). The beach isn't all that great - it gets pretty crowded (public) and isn't ideal for long walks if that's your thing. These few negatives are hardly enough to keep us away. We'll definitely be returning next year and I've already recommended to friends.
"Another great trip at Mahekal!"
We just returned from Mahekal and yet another amazing stay! We've been coming to Las Palapas/Shangri-La Caribe and now Mahekal since 2002, and have enjoyed our experiences so much, we keep coming back and bringing more friends with us each time!! It's rare to find a place where you feel completely at peace and at home with each stay, and that is what Mahekal is for us. The best part of our stay is when we can return and see our friends that we make there each year and not only do they recognize us, but remember our names! In a place where you see so many people on a daily basis, to have staff members remember your name and your face after a year is incredible!! The few hiccups we had during check in were all sorted out and we were very well taken care of during our stay. Even though the resort was 100% occupied during our stay, we still felt like we were important guests and it never felt that we were just a number. This year, we took advantage of the Revive spa on the property and had such a great afternoon being pampered. The ladies in the spa are magic! I had a facial and the Tierra Maya treatment, which made me smell like cake batter for the rest of the day! It was heavenly! The only thing I will warn people about is that there is a new club next to the resort (on the northeast side of the property), and they have a full moon party each month where music is played from about 10pm until 4:30a.m. I'd just consult a calendar before you book to make sure that you aren't there during the full moon so you can avoid being blasted by bass music. Also, there is the BPM festival in January, that I'd avoid if you value your sleep and quiet! We're already planning our trip next year (not during the full moon) and can't wait to get back to our friends at Mahekal!
"Better and better each visit!"
This was our third time staying at the Mahekal and every time we visit, we enjoy our trip more and more. We stay in the beach house king rooms, which are located right on the beach - there is plenty of space for my husband, myself and our 2.5 year old. Every time we have visited, I've noticed small improvements in the property, whether it's the addition of a gym and spa, nespresso machines in the rooms, or bathrobes in the closets. Even with these additions, the qualities we appreciate most are always consistent. The property is beautifully maintained, the rooms and facilities are spotless, and the food is delicious. Above all, the reason we keep returning is the amazing staff at the Mahekal. We are always glad to see Manolo and Moises who serve great cocktails on the beach and gave us an informative lesson about tequila. Rogelio and Angel are incredibly friendly and knowledgeable about the menus. Manuel and Fidel always greeted us with a friendly smile and were great with our (very active) son. No doubt we will be back again soon to enjoy the beautiful views and wonderful staff!
"It has it's oddities but Mahekal is a good place"
Stayed for a week for a winter warm up trip. Mahekal has some nice things, some bad things, and some odd things which left me with very mixed feelings. The resort is located to the North of the main part of Playa del Carmen. It is in a nice green belt area which helps provide a more pleasant environment compared to the places closer to the center. Lots of trees and vegetation make it look nicely tropical instead of stark and barren. The ocean views are great, the beach is fairly nice compared to other locations in Playa, that is all good. We had an ocean view room with a good sized deck on the 2nd floor which turned out to be a great place to spend a late afternoon - early evening glass of wine. The free Wifi was great in our room and we used it for everything. We did not choose an all inclusive or European plan. We enjoy the freedom of choosing restaurants and experiencing food from a variety of places. I love a great cocktail or bottle of wine but the idea of unlimited alcohol can sometimes attract people I don't want to be with. Call me a snob if it makes you feel better but I avoid all-inclusives. The location worked well because I could walk to any place in the area, and I enjoyed the walk. Ignore the hawkers on 5th or walk another block away and you won't have to. The rooms are rustic and spartan, particularly for an upper mid-range resort. Generally this does not bother me unless it becomes inconvenient and here it did. The bathrooms are small enough to be inconvenient for two people to do anything at the same time. No counter space, limited storage space, poor lighting, only one mirror which is the only one in the room. The floors are painted concrete which is difficult to keep clean. In a sandy beach place you really need tile or stone. i did not miss a television, I rarely turn them on when on vacation anyway. Something to play music on would have been a nice addition. Beach clubs are definitely a thing in Playa. The beach party spot with music, dancing, sun lounges, what could be bad' Mahekal is by itself a pleasant, quiet, place to be. The beach clubs could be distracting at best, intolerable at their worst. For me they were more of a distraction. The one on the North end of the resort would get cranking around 1:00 in the afternoon and continue until about 9:00 on party days. They blast out electronic dance music. I found it irritating. Some people just could not take it. I happened to be in the lobby by 4 women that were traveling together. The eldest was stroking out and the others were trying to find ways to make her feel better. I couldn't tell if it was the music or the throngs of oiled up lightly clad men dancing together that were getting to her. I chose to ignore it, although it was difficult at times. None of that has anything to do with the resort, but because it happens near the resort it is unavoidable. I'm not certain how other areas deal with it but Playa seems to embrace it, potentially their loss. There are other more pleasant places to visit. The service in the bar and pool area was great. The housekeeping staff did well working with the limitations of room. The front desk area would get overwhelmed frequently. It would take forever to do simple things. I waited for 15 minutes while they tried to get someone else's Wifi access to work. When we checked in we waited, and waited, for someone to show us to our room. We finally gave up, grabbed our bags and explored the resort while looking for our rooms. In the end, I expected more from this level of resort. It's not bad, but it could be so much better.
"Mahekal is Better than Ever!"
My husband and two sons have been vacationing at this magical property since it was Shangra-La Caribe. I have written other reviews, but felt the need to update since Mahekal had also gone through major additions, updates, and renovations. First of all, I don't believe there is a bad location on this property. Each room, bungalow, has it's own charm and unique characteristics. From being tucked back into more of the jungle settings, to teetering on the edge of the beach; it's all fantastic! Taking over the sister property gave Mahekal an additional pool, bar and restaurant. As well as the gorgeous spa! We took advantage of all these new additions and they are stunning. Our bungalow #2 is considered one of he more upscale accommodations and rightly so. The porch area with hammocks, table and chairs, and built in seating is the perfect spot to sit and watch all the beach activities, enjoy a cocktail and some snacks, and a cup of coffee as the sun rises. The room itself is a designer's dream! A carefully cultivated mix of traditional Mayan culture and art woven sensibly with a modern, rustic style. Ample closet space and a double vanity in the bathroom is nice, but the star of the room is the huge walk-in shower with windows looking into your private plunge pool! Yes!! Don't spend a lot of time in the shower, because the private plunge pool is a dream come true! Open the double doors and step into bliss! Too hot outside' Take a dip and cool off! Privacy insured by a rustic bamboo fencing and wooden door! Do what you please! The service is impeccable! You will remove your own beach attendant that makes up your own lounge chairs with fresh towels daily! Heck, every time you use them, they are replaced! The food is amazing! Breakfast, lunch and dinner - always delicious and mixed with traditional cuisine and more American choices. Everyone will have something to eat and be fulfilled! The new restaurant is so gorgeous and relaxing ro dine outside. Service is top-notch and they quickly become your friends. Mahekal staff go above and beyond to make your stay one to remember. It's simply one of the best places in Mexico. Do not hesitate to book this resort. You will remember it for the rest of your life!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM