Other than a cumbersome check-in process, it was a wonderful stay!Comment of B. SHARON , United States the 2016-07-31
Had a wonderful relaxing vacation at Mahekal. Loved Fuego, both the food and the staff. Yes, the beach is narrow, but that eliminates outsiders from parking themselves there. All of the Mahekal beach chairs are on the hotel property which is closely patrolled to be available to hotel guests only. Never a problem finding a chair. The grounds are constantly being manicured to perfection. Lots of choices of types of rooms...on the beach, in the treetops back where it is quiet, etc. Yes, the beach clubs nearby have loud music, but the only time we heard it was in the daytime and it was not a problem. We would return.
This is a gorgeous retreat with traditional palapa huts right on the beach. Very different from other accommodations along the beach consisting of large, impersonal hotels. The grounds are exceptional and beautifully maintained. Food was very good and the wait-staff, bartenders, and room cleaners friendly, helpful, and polite. Mariano, Rogelio, Ever, Xix, and Alberto were especially nice. One exception regarding staff concerns the people at the front desk who were efficient but cold and not very helpful or accommodating. Thank goodness they were not typical of the rest of the people who work at Mahekal. We're back less than a week and I have already had a chance to recommend Mahekal to friends and family.
"Perfect vacay w mom!"
I brought my mom here after staying here several years ago, and we had the perfect vacay, again! The pools, the restaurants, the staff- everything and everyone was on point. This place is easy access to downtown if you want to check out 5th Av. and all it offers. We chose the partial inclusive and at the end of the trip there were no surprises with our bill. Our palapa was a king, and we slept like babies! We ate in the resort more times than not, and we loved everything! My favorite was breakfast by the ocean. The staff is the cherry on top with their kind hearts and genuine smiles. We cannot wait to return! Thanks Mahekal. You are doing it right!
"A wonderful experience for the family!"
This resort was one of the most beautiful and serene places we have ever visited. There are several beautiful pools, a great gym, a relaxing spa, and of course you are never far from the gorgeous beach views. However, what was really amazing was all of the wonderful and caring staff that are in place. From the moment we drove up and had our bags taken care of for us, to the moment we left, EVERY single person was incredibly polite and caring. My family and I went to the two great restaurants on the resort many times, and we spent a lot of time sitting around and having great conversations. Emmanuel and Jesus were fantastic, and they always engaged in great conversation with all of our family. Rogelio was also amazing because he went out of his way to get to know my kids and made them feel special every time he saw them. The guy can even do balloon animals! My son's new best friend is Rogelio, and I can't say enough about how wonderful everyone was. If you're looking for a fun, relaxing, family friendly resort then this is the place to be!
"The staff at Mahekal are incredible!"
We stayed in a Garden Room Double and found it to be quite comfortable..including the beds! Rogelio was our waiter every morning at Las Ojas and he was outstanding. So much energy and a beautiful smile. We hated to say good-bye to him. The resort was beautiful, a good layout, fun to explore and had many choices of activities. Great for families. Loved the fact that Mahekal is just a short walk to Avenida 5a. Can't wait to book another vacation there! Sue P
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM