MAHEKAL BEACH RESORT

38, St And The Beach, 77710, Playa del Carmen, Mexico - Gonzalo Guerrero

1354 reviews

Description

Location:

Mahekal Beach Resort is located on the beach in central Playa del Carmen, close to Pier Navega. Another point of interest is Xcaret Eco Theme Park.

Hotel Features:

Mahekal Beach Resort features a restaurant and a bar/lounge. The hotel serves a complimentary cooked-to-order breakfast. Recreational amenities include 2 outdoor swimming pools. Spa amenities include spa services and massage/treatment rooms. Complimentary wireless Internet access is available in public areas. Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.

Guestrooms:

There are 121 guestrooms at Mahekal Beach Resort. Guestrooms are all accessible via exterior corridors. Balconies offer ocean, pool, or garden views. Bathrooms feature showers and complimentary toiletries. Guestrooms offer desks and in-room safes. Air-conditioned rooms also include ceiling fans. Guests may request a turndown service, irons/ironing boards, and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.

  • General services
  • Wedding planner
  • Ticket counter
  • Laundry facilities
  • Currency exchange
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Car hire
  • Wi-Fi
  • Fax machine
  • Multilingual staff
  • Free WIFI Internet
  • General amenities
  • Private parking
  • Wellness facilities
  • Spa
  • Massage
  • Beauty salon
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Photocopy machine
  • Leisure amenities
  • Surfing gear
  • Diving gear
  • Tennis court
  • Skiing
  • Garden
Average rating of the Hotel
87%

of TripAdvisor Travelers recommend this hotel


This average is based on 1354 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
Beaufort, South Carolina
January 15

"Loved Mahekal"

Just returned from 7 nights here and this is one great getaway location. Only 2 blocks from the north end of 5th Avenue where there are (literally) hundreds of bars and restaurants. We stayed in a penthouse suite, top floor of 3 units and 42 steps up, but an awesome room (#29) with a very large deck, outdoor shower, table with 2 chairs plus room for a hammock. All this overlooks the pool and the ocean. Screens kept the bugs out, but the sound of the surf was right there. The staff were absolutely terrific, from Boli, the knowledgable concierge to Cesar who worked the pool like a happy gymnast. All questions and concerns were quickly addressed by the staff. Our flight was 9 (Yes Nine) hours late and our driver was there to greet us, very important at that point. BTW, it took 3 aircraft, and 3 cockpit crews (US Airways) to go from CLT to CUN. If you want a large all-inclusive with a big fancy entrance go elsewhere. Our room had no phone, TV or WIFI. There was WIFI in the lobby, and 3 TVs in the bar, so we could watch NFL as needed. The food was very good, with 2 meals included and most guests take breakfast and lunch, then dine out for dinner. Our food experience at Mahekal was the best we have had "all inclusive". The one dinner we had was a buffet, good but not equal to the restaurant options on 5th Ave. We saw this best as a couples or group getaway rather than a family place. There were some kids, but we did not see activities that would appeal to families. After reading reviews I think those that were disappointed really expected a different product. For us Mahekal delivered as promised.

 
Seattle, Washington
January 15

"Great location for BPM"

I stayed here for BPM the techno festival in January. It was a great location within walking distance to 5th Avenue. As a solo traveler I felt very safe here, as well. I went to the techno festival at all hours at the day and there was always a night guard on the beach and someone at reception. A few times I walked home from Fifth Avenue at 2-3-4am and felt safe. There were lights on the street from the disco. I walked home alone late at night on the beach from Mamitas, but did not feel safe until I got to the hotel where they had beach patrol. However, even though I was here for the techno festival, it was LOUD! I felt like the music was coming from my roof. There are a few nightclubs nearby and I'm not sure if they are always that loud or just specifically for the festival. The waves were quite loud, too, so just loud. If you are looking for peace and quiet, this isn't your place. On the upside, I was pleasantly surprised with the 2 meals included in the price, breakfast and dinner. If you you want, you can swap dinner for lunch and enjoy dinner on 5th avenue. The food was good. Also, all the staff made an effort to remember your name. Very nice, something the big resorts can't do. I gave it a 3/5 because of the noise and really no privacy. There was no way to say no housekeeping and often times the housekeeper came in while I was still in bed. I guess I could tell the front desk that. Oh well. Also, the beach chairs were uncomfortable. They never went all the way flat, so you were constantly at at least a 30 degree angle. Hard to tan your backside. LOL. Plus they would snap when you sat up as they were reliant on your weight keeping the back down. But great beachside service, they always offered me a Margarita or Cerveza. The beach wasn't the nicest...

 
Woodstock, New York
January 15

"Best of Both Worlds!"

What I love the most about this resort, and what makes it stand about the rest, is the fact that it has some of the convinces of an all-inclusive, but w/o all the annoyances of an all-inclusive. The staff remembers you, you don't feel like part of a heard of cattle like I do in an all-inclusive. The food is authentic. I love the amazing breakfast and the option for lunch or dinner included in the rate. The restaurant by the sea was especially delicious (my husband swears by the huevous rancheros!) The grounds are small, but not too small. Definitely not like an all-inclusive, where I seem to feel like I'm not even in the country that I'm visiting. The staff was so attentive and gracious to us, when we stayed here June 2013 for our baby moon! I'm so happy to be returning, this time with the kids, April of this year! Thank you Mahekal and sorry it took me so long to write this review. I've been pretty busy ;))

 
Minneapolis, Minnesota
January 15

"Great location"

My two 19 year old daughters and I stayed here the first week in January. We had a ocean view Palapa that was incredibly quaint and had a very lovely view. If I had known in advance how loud the ocean was, I would have opted for a garden view as the noise level in the Palapa was really very loud. It would also have been nice to have had a luggage stand as we had to put our suitcases on the floor. A clock would also have been nice, needless to say there wasn't a TV either but we knew that going into the trip. The breakfast buffet was wonderful, providing both healthy and unhealthy options depending on ones mood. The three of us were very impressed with the variety of items to choose from and the fruit was amazing. The dinner buffet was also nice, not over the top but very nice. We opted most days for lunch at the Mahekal and then went out for dinner. The staff from the front desk to the pool to the restaurant waiters were all very attentive and friendly. Location, location, location...it was the perfect location to walk the beach or hit the 5th Avenue shops and restaurants. The items that kept us from giving this property 5 stars were; the lack of Internet (only in the lobby and iffy at best), no hot tub (in the evenings this would have been really appreciated) and lack of information. They don't have a bulletin board anywhere letting you know restaurant times, yoga classes (I did notice these going on a couple of mornings) or any other pertinent information. There wasn't even an information sheet in our room, so it was a definite missed opportunity for them.

 
Milwaukee, WI
January 15

"Beautiful location but needs more than just remodeling."

In warning, my review will be very mixed based on my travel throughout the world and many great hotel experiences. We did love the location for walking to town, the beach, the infinity pool and certain standout employees (Carlo at the pool, Luis for dinner). From there, things go downhill. We had booked a garden view deluxe room and requested a king bed to celebrate a significant birthday. In arriving, we had to wait for the room to be ready and then they "upgraded" us to an ocean view room. The ocean view room was next to the city street and the entrance to the public beach and did not have a king bed. Although I asked to see another room, we then realized the hotel was full and the upgrade was a result of no other rooms being available during our stay. We were awakened each day by 7 a.m. with roadside pounding construction and the large seaweed clearing trucks entering/exiting the beach. Thus, avoid unit 70/71 if you are a light sleeper or like to sleep later as we do. Next, the internet/WIFI is pathetic. The only area where it can be accessed is the lobby and very minimally. Disconcerting to see so many people laying about so that they can use their phones or computers. Adding more routers or room WIFI should have been a top priority when they chose to remodel. Also, the remodeling was done in a rustic manner...if we hadn't reviewed old pictures on Trip Advisor, we would have assumed our room was still awaiting an update. Certain items are missing that would be easy additions--"do not disturb" signs for the door, a booklet explaining the grounds and available hotel amenities (I didn't even know they offered massage), soap dish, key without an odd stringholder, etc. We found the dinner food to be mediocre and normally took lunch instead. Both breakfast and lunch were nicely done and we would recommend any of the cerviches, guac, and shrimp tacos. Although other reviewers mentioned service as one of the hotels best features, we found service to be lacking. The front desk staff were neither friendly nor helpful (even in witnessing other guest interactions) and although the happy hour bartender was efficient, he lacked personality. Be careful in selecting a beachfront unit...there were storm issues with high waves while we were there and the water/seaweed might end up on your porch. While in the area, check out Barro Negro across the street for authentic Mexican and the chance to try cricket/grasshopper. Sala Rosa bar down the street had a charming tropical vibe with great sangria. And Hotel Cacao's rooftop bar--very cool with craft cocktails. If I return to Playa del Carmen, Maheka would not be high on my list.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM

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