Mahekal Beach Resort is located on the beach in central Playa del Carmen, close to Pier Navega. Another point of interest is Xcaret Eco Theme Park.
Mahekal Beach Resort features a restaurant and a bar/lounge. The hotel serves a complimentary cooked-to-order breakfast. Recreational amenities include 2 outdoor swimming pools. Spa amenities include spa services and massage/treatment rooms. Complimentary wireless Internet access is available in public areas. Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 121 guestrooms at Mahekal Beach Resort. Guestrooms are all accessible via exterior corridors. Balconies offer ocean, pool, or garden views. Bathrooms feature showers and complimentary toiletries. Guestrooms offer desks and in-room safes. Air-conditioned rooms also include ceiling fans. Guests may request a turndown service, irons/ironing boards, and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.
of TripAdvisor Travelers recommend this hotel
"Location, Location, Location"
This resort is located as close to "12 Avenue" (Downtown Playa del Carmen) as you can get. Located right on the beach and only a 2 minute walk and you are on the one of the coolest Streets in the World! Free Internet throughout the entire hotel, a friendly staff, breakfast and one other meal included each day all make this a great choice to stay while on vacation in Playa! The rooms are super clean and in excellent condition. The beds are super comfy! My room had a private pool and courtyard! We loved it!!!
Mahekal Beach Resort exceeded our expectations! The staff were all warm and welcoming from the moment we arrived until the moment we checked out. I would describe the resort as rustic luxury. The decor is beautiful. Mahekal really stands out amongst the larger modern resorts. It is very unique with it"s palapa roofs and airy feel. There are no televisions or elevators. It is truly a place to come relax, unplug, and unwind! The service can not be beat. The wait staff at both Las Olas and Cocina are first class! They treat you like family! We were always greated with warm smiles. We loved seeing Rojelio's smiling face and a warm greeting of "my friend". The chef's are amazing! There was always a variety of food. It was not your standard resort buffet. They really put a lot of thought into making gourmet meals. The grounds are beautifully maintained. We spent most of our time enjoying the beautiful infinity pool overlooking the beach. There is also a lovely pool with a swim-up bar in the garden section of the resort. Unfortunately, the beach has a huge seaweed problem, but that seems to be an issue throughout the Cancun, Rivera Maya area. The staff is out early every morning cleaning it up as best they can. However, that was just a small issue and did not take away from the magical time we had at Mahekal! We will definitely return to Mahekal again and again! My husband and I would like to say a HUGE THANK YOU to the entire Mahekal staff for making a 20th anniversary so special!!
"Once again, amazing!"
We hadn't been to this resort since 2008, which at that time it was called Shangri la Caribe. The remodel was beautiful! We stayed in and ocean view this time and love room #49. It was so great to see some staff from the other resort. I love that you can choose lunch or dinner now. Breakfast was always great, especially with servers like Rogelio and Angel. I was very sad to leave yesterday but have a feeling we will be back....I miss the birds already!
"Changes for the worst"
We just returned from our yearly trip to Playa del Carmen. Each year we stay at Mahekal because we loved it so much. Our first trip was in 2010 and the latest was last week. Well to our dismay the hotel has been bought out and is expanding to the neighboring Las Palapas hotel. Although Mahekal was never a 5 star hotel we loved the service and cozy feeling of staying in the Palapas style huts. The renovation and ownership change of the hotel has made this place completely different. The Food: the food quality was horrible...so bad at we left all the food untouched...i ordered the chicken fajita for lunch and as I came to grab a spoonful i saw a long black hair...disgusting. they brought me another meal...the fish which was so gross. we ended up eating the fries instead. The rooms: they placed us in the garden area in the back which looked more like summer camp grounds. it would have been bearable except that they were demolishing the neighboring hotel to add it and there were bulldozers and loud construction noise all day up to 6 pm. When we complained about the noise and asked to be moved to another room they told us that they were booked solid. which turned out to be a lie they just didn't want to move us to a nicer room. They could have easily upgraded us but they chose not to saying there were no rooms however, when expedia called them to get our refund they offered to give another room. at this point we were done! The loud noise made it impossible to spend any time in the room. Which would be okay except the pools were horrible with so many adults in it you could barely move. The crowd was also different than before... So we escaped the pool and went to the beach....which was packed with locals with barely any place to sit. The beach view huts were worst because there was no privacy with families picnicking right below their rooms. On top of that there is loud techno music pumping from a nearby hotel all day long which can give you a headache! Then , my husband and I and our 8 month old baby decided to go back to our room and get ready to visit 5th avenue. Well within 10 minutes we were covered with mosquito bites. the place is like a swamp attracting all the mosquitos in town. A big factor leading to their mosquito problem is the fountain they have in the garden area which has half filled water with no movement which was vibrating with mosquitoes and mosquito eggs. it was hell! we decided even if we could not get our money back we had to leave this hotel or else we would have had a horrible vacation. We called expedia and after an hour and half on the phone we were able to get our money back and check out the next morning and check in to the amazing new Hyatt Grand hotel a few blocks down. The remainder of our vacation was a dream. I'm really sad about our experience. we really loved the old mahekal. the people who worked there, the service, the laid back feel of the place and even the food. all that has taken a hit for the worst....! thats what happens when investors try to spend less and make more money. what a shame!
I went to the hotel with my family to take a day pass and enjoy the beach. I got into the beach area to take a look of "camastro's" availability and was not clear for me whether they had free spots or not, so I went to ask the beach supervisor and he told he did not know, he sent me to the front door receptionist, I walked back to the front door and asked the recepcionist the same question, she told me there was no way she could know this, she told I should go back and check on the beach area, I told her I was coming from there with instructions to ask her. She did not help. So I has to go again to beach area (200m away) and ask the same question to the beach supervisor who finally took a look of the beach area and confirmed availability. I thought about just leaving but my wife and son were expecting me to set everything to start enjoying the beach so I paid the day pass (500pesos per person). Now the beach waiter had the same bad attitude of the other 2. This plus the bad food really have is a bad time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM