MAHEKAL BEACH RESORT

38, St And The Beach, 77710, Playa del Carmen, Mexico - Gonzalo Guerrero

1378 reviews

Description

Location:

Mahekal Beach Resort is located on the beach in central Playa del Carmen, close to Pier Navega. Another point of interest is Xcaret Eco Theme Park.

Hotel Features:

Mahekal Beach Resort features a restaurant and a bar/lounge. The hotel serves a complimentary cooked-to-order breakfast. Recreational amenities include 2 outdoor swimming pools. Spa amenities include spa services and massage/treatment rooms. Complimentary wireless Internet access is available in public areas. Wedding services and tour/ticket assistance are available. Guest parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.

Guestrooms:

There are 121 guestrooms at Mahekal Beach Resort. Guestrooms are all accessible via exterior corridors. Balconies offer ocean, pool, or garden views. Bathrooms feature showers and complimentary toiletries. Guestrooms offer desks and in-room safes. Air-conditioned rooms also include ceiling fans. Guests may request a turndown service, irons/ironing boards, and hair dryers. Housekeeping is available daily. Guestrooms are all non-smoking.

  • General services
  • Wedding planner
  • Ticket counter
  • Laundry facilities
  • Currency exchange
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Car hire
  • Wi-Fi
  • Fax machine
  • Multilingual staff
  • Free WIFI Internet
  • General amenities
  • Private parking
  • Wellness facilities
  • Spa
  • Massage
  • Beauty salon
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Photocopy machine
  • Leisure amenities
  • Surfing gear
  • Diving gear
  • Tennis court
  • Skiing
  • Garden
Average rating of the Hotel
87%

of TripAdvisor Travelers recommend this hotel


This average is based on 1378 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
Minneapolis, Minnesota
March 15

"A wonderful experience at Mahekal"

This was the first holiday for my wife and I in many years. My wife has traveled in Mexico many times - this was my first. We will return - to Mahekal! The staff without exception was warm, professional and created an atmosphere for complete relaxation. Our goal achieved! The rooms are newly renovated and very comfortable. For a guy that is on the the road 100+ nights a year I respect a clean comfortable room with a great mattress. There was a mix of couples and family's - baby's to grand parents with no difficulty finding our own "space". Excellent semi private beach only for resort guests. We had excellent service under our thatched umbrellas. Super relaxing! We were interested in seeing Mayan ruins - We didn't have to go any further than the resort conceierge Boli. He explained our options and we chose an Eco tour to Coba which turned out to be a great day. The meals we took at the resort were very good as was the wine. We ate out several times but were satisfied at the resort as well. We were treated as family at Mahekal and look forward to our next trip to the resort.

 
March 15

"Missed the mark..."

I wish I could be as enthusiastic as others, but I was really appalled at the service level of the reception staff, and the rest of the staff just lacks experience and seems frustrated with the management. We had a lot of hotel errors through our four night stay and the reception staff did almost nothing to make up for anything. They are very disorganized with their new experience meal/drink package. One person says yes wine is included, the next says no. The food/bev staff don't know you have the package and charge you full price, so it is awkward then asking for the promised discount you paid for. And I felt terrible for the dining staff - they were severely understaffed at mealtimes and all of the dining receipts say that 10% gratuity is included but when you do the math, it's only 8%! The staff shrugged and said they've asked the owner to adjust this, but they won't! So the poor dining staff makes nothing between this error and the free meals from the package, as there are no checks given to add gratuity for those. Lastly, there is NO towel service at the pool' You walk quite a ways to the pool, there are no towels, and they tell you to go back to the reception to get them. Huh' It's a pool! At the beach! At a resort! In addition to no phones in the rooms, there is no literature that explains any of how the resort works (ie bring your own towel to the pool). Even funnier, the spa menu "staffs" the massage station and states call extension *** for appointments...but there are no phones'' Indeed the property is clean, relaxing and has very good food and prices. But this is NOT a luxury resort, and not because there is no technology, the staff just isn't trained to give you that special guest experience that others do.

 
March 15

"Grand Opening at the Newly Remodeled Mahekal Beach Resortt"

Heated pools, softer beds, adorable rooms and the best service from Carlo Cesar and Manuel Maas made it the perfect 10 days. The newly updated lobby and restaurants feel modern yet true to the areas Mayan culture. Even though the hotel was full, you often feel like you are the only people there due to the excellent layout of rooms and pathways. My daughter and I come twice a year and never stop smiling.

 
Metro Minneapolis-Saint Paul, Minnesota
February 15

"Perfect Wedding at Mahekal"

Our daughter and new son-in-law were married in a beautiful beach ceremony at Mahekal Beach Resort in February 2015. After months of planning through emails with charming event planner, Helia Corona, the event was everything promised and hoped for. The night before the wedding we had a "Welcome Dinner" for our guests. The event was set in a sandy area right off the beach. Chinese lights were strung around the area and a delicious Mexican buffet was provided that had many of our guests returning for "thirds." The setting was so lovely that a resort guest who was not part of our group commented that he was waiting for the movie cameras to appear. The wedding couple stayed in a beautiful palapa-style unit (all the units are palapa-style) right on the beach and steps from the ceremony area. This was nice because the bridal party could get ready and then step out to the event. A beautiful canopy was set on the beach with white covered chairs for the guests and rose petals down the aisle. The photographer, Cecilia Dumas (one of several vendor suggestions provided by the resort), took some great pictures and provided us with a CD of pictures at the airport before we left! The dinner and reception took place in Las Olas restaurant on the resort which has a breathtaking view of the beach and ocean over the infinity pool. DJ Mannia provided the music and was also very professional and a hit with the guests. Our wedding experience at Mahekal was exceptional. Aside from the wedding, our stay at Mahekal was also terrific. The grounds are beautiful and charming with lush foliage, winding pathways, picturesque palapas, all steps from the lovely beach. But the thing that stands out more than any of these physical attributes is the superior service by all of the staff. From drink service at the beach to the dinner service at the wedding, the staff could not have worked harder to assist us. We had one issue with our room - a leaky air conditioner that the staff could not fix. Ultimately, we were moved to a different unit - a beautiful larger palapa right on the beach - can't complain about that! The location of Mahekal is excellent as it is right on the beach and within easy walking distance to the lively and colorful Quinta Avenida (5th Avenue) which is full of shops and restaurants. All of the restaurants we tried were really good but our favorite was Negroamaro (Italian, just a few blocks away. Other restaurants that we enjoyed were: Babes, Il Baretto, Piola, and Cueva del Chango. Our guests took advantage of several of the excursions assisted by Boli, the helpful concierge (Cozumel, Chichen Itza, Tulum, ceynotes, snorkeling). If you are looking for a location for your beach wedding or just want to experience a beach vacation in Mexico in a comfortable hotel and great location, Mahekal Beach Resort is a great choice. Our thanks to the staff for their great service!

 
Fairport, New York
February 15

"Perfect Getaway !!"

Our recent stay at The Mahekal Beah Resort was a fantastic experience and we are already talking about a return visit.Having traveled to many other resorts in the States as well as Mexico and Central America, we found Mahekal to be second to none. The Resort offered everything we were looking for ... a clean and comfortable room with a great view, beautiful landscape, beautiful beach, perfect pool(s), exceptional service, great food, perfect location, and the friendlies staff possible. We found the Resort to be exactly what we were looking for ... a laid back, comfortable resort where we wern't on top of each other like you often find at the much larger resorts. The resort was also located within walking minutes of the village where we experienced the local restaurants, shops, and culture of the area in a totally safe environment. The staff were also experienced and efficent in securing outside activities for us including fishing and snorkling, Other guests talked about their travels to the Mayan ruins which we hope to experience on our next visit. For us it was a perfect relaxing vacation in a beautiful Tropical setting. Looking forward to our next visit.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM

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