MANDARIN ORIENTAL SAN FRANCISCO

222, Sansome St, 94104, San Francisco, United States - Downtown
Average rating of the Hotel

391 reviews

Description

Location:

Mandarin Oriental San Francisco is located in central San Francisco, close to 555 California Street, TransAmerica Pyramid, and San Francisco Museum of Modern Art. Nearby points of interest also include Union Square and Coit Tower.

Hotel Features:

Dining options at Mandarin Oriental San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include a fitness facility. This 5-star property has a business center and offers limo/town car service, audio-visual equipment, and business services. Wireless Internet access (surcharge) is available in public areas. This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. The property offers an airport shuttle (surcharge). ;Concierge services and translation services are available. Guest parking is available for a surcharge. Additional property amenities include valet parking, multilingual staff, and gift shops/newsstands.

Guestrooms:

There are 158 guestrooms at Mandarin Oriental San Francisco. Beds come with premium bedding. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Wireless Internet access is available for a surcharge; guestrooms also offer phones, desks, and complimentary newspapers. Televisions have cable channels and video-game consoles. Air-conditioned rooms also include CD players, minibars, complimentary bottled water, and irons/ironing boards. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request.

  • General services
  • Valet parking
  • Laundry facilities
  • Currency exchange
  • Interpreting
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Airport transfer
  • Limousine service
  • Car hire
  • Wi-Fi
  • Fax machine
  • Computer hire
  • Mobile telephone hire
  • Multilingual staff
  • Daily newspaper
  • General amenities
  • Air conditioning
  • Safety deposit box
  • Wellness facilities
  • Massage
  • Fitness centre
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Photocopy machine
  • Business centre
Average rating of the Hotel
90%

of TripAdvisor Travelers recommend this hotel


This average is based on 391 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
Widdington
September 14

"Not quite as good as i hoped"

We stayed here twice in September having overbooked it as part of a tour of California. The bay and bridge view rooms are no doubt pricey but you get what you pay for. The staff are charming and very helpful, particularly Brian on the Concierge desk. Where they have not got everything right is in the kitchen. On our first stay the risotto for my wife arrived and it was tepid at best. I acknowledge that our server could not have been more understanding and it was deducted from our bill but the bill as also had the incorrect price for our wine. We returned 10 days later and having ordered our breakfast took an hour to arrive. Again the server was charming, but Mandarin to bbc e brutal I have never had these isuess at a Four Seasons hotel......so sort out some of the easy wins and I will be happy.

 
San Ramon, CA
September 14

"Magnificent!"

For a recent milestone birthday celebration, my wife and I decided to live it up in the city for a weekend - stay at a nice hotel and enjoy the great restaurants the city has to offer. The Mandarin is a bit of a splurge from a cost perspective, but even without the spectacular views it is worth every nickel. The room was absolutely perfect in every detail, and everything is top quality, from the linens to the furniture and fixtures. The staff is friendly and helpful and seems truly inspired to give the best service possible. And then there are the views. If you're fortunate enough to have a room with a northern view, you'll be treated to a picture postcard view that is mesmerizing. Because it is a premium property we had very high expectations, and the Mandarin managed to exceed them. Very highly recommended.

 
Charlotte, North Carolina
September 14

"Amazing View, Top Notch"

We stayed here during our four day visit to San Francisco. View was outstanding, great location very close to restaurants and sights. Our room was spacious and comfortable with amazing bed and spacious clean bathroom.

 
Sydney, Australia
September 14

"Very good!"

We had four nights at this hotel recently. It was a great experience. The service and check in procedure worked well. The room, on level 47, was nice although quite small. The room was very clean and had really good housekeeping service, world class. The view from our room was great, I would recommend a room at the top levels since the view is very nice. We experienced an earthquake on early morning, 3:20am, the room made some noise and the hotel tower was rocking. But no damage occurred, which was good. The location is good for the main attractions, we would come back again to this hotel if we return to San Francisco.

 
Miami, Florida
September 14

"Outstanding! Top choice in San Francisco."

Recently spent three great nights at this property. I found my stay to be outstanding and would pick this property again over both the St. Regis and the Four Seasons. Location: The hotel is located in the Financial District. I personally find the Financial District to be the perfect location for me as it's away from the tourist crowd around Union Square and close to many of my favorite restaurants. Also, it's San Francisco, Uber can get you anywhere efficiently. Grade = A+ Check-in: Check-in was friendly and efficient. I arrived around noon. This is before the stated check-in time. The staff informed me that the room would be ready in less than 30 minutes and that I was welcome to enjoy some tea while we were waiting. Instead, I went out to have lunch and within 20 minutes the lovely front desk agent called me to let me know the room was ready. Hotels in the US generally struggle with this and I found the level of communication to be perfect. Grade = A+ Room: The room was well appointed, especially when considering the hard product of similar hotels in San Francisco. It may not be best room in the world but it's one of the best if not the best in San Francisco. Also, you cannot beat the views. My only rather small complaint is that the walls are a bit thin and you do hear a small amount of noise coming from the hall and other rooms. A family was staying in the room next to ours and we could hear the kids once in a while. Grade = A- Gym: I used the gym everyday while on property and found it to be very good. The equipment was of very high quality. The gym was also pretty empty while I was there, I never had to wait to use any equipment. Grade= A. Staff: The staff were exceptional. They are hands down the best hotel staff in San Francisco. Personally, I find the staff at the St. Regis to be cold, and the Four Seasons to be overly stuffy. I found the staff at the MO to be very warm, perhaps the warmest staff I have experienced in North America. The front desk agents were all very nice, the concierge was extremely helpful and friendly, and the doormen were great, always asking us about our stay, etc. Grade = A+++ Housekeeping: I felt that the housekeeping staff was very solid. The room was always well serviced, turn down service was exceptional, and most importantly the housekeeping staff was very friendly. I think they were a little shocked when they heard me speak Cantonese to them (i'm a blue eyed america). Grade = A+ Management: I did not have any direct interaction with management, but they were visible and seemed as warm as the staff. Grade=N/A Overall, I wouldn't stay anywhere else in San Francisco and will be cancelling some upcoming reservation that I have at both the Four Seasons and St. Regis. I spend over 100 nights in hotels every year, and rarely do I find a hotel that has it all put together. The MO San Francisco has it nailed.

 
Booking conditions

Credit cards accepted by the hotel : Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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