MANDARIN ORIENTAL SAN FRANCISCO

"Great property in the city"

Great staff and views from this property located in heart of business district. Was there just one night but really enjoyed the warmth of the staff. Welcomed me with tea delivered to room and everyone I encountered could not do enough for me. Wonderful property.

"Not your typical Mandarin"

I have stayed at the MO before, and quite frankly the one in Vegas is one of my favorite hotels, but this one is definitely NOT on the same level as Vegas. The hotel is just ok, and the service was average at best. I attempted to set up a client lunch at their brassiere, but was informed that due to my party size (9), I could only have a limited menu. I requested the menu and it had a few paltry items. When I asked to include a couple extra items (I refuse to dictate to my clients what they have to eat), I was told no. Had to pass on dining there. I also hosted a round of drinks at the bar and was floored when I received the bill. At the bar, no food ordered, there was an automatic 20% gratuity. $80 gratuity on 18 drinks is steep, especially when the attitude is that you are doing me a favor by pouring me a drink. The view is nice, but probably won't be staying there again.

"Oriental Suite a must!"

My experience here was memorable to say the least, our check in was seamless, staff couldnt be more helpful, I was celebrating my cancer remission with my partner, so we splurged on the oriental suite. It was well worth every penny we had. We hosted a dinner for friends as well, had the table set for us by the incomparable staff, our friends were blown away by the attentiveness. Our beds were simply bliss, and the views would stay with me for a long time. We had reservations for the spa, each having a signature experience which we wish was everyday ahaha! We were sad checking out but we will never forget their generosity!

"Excellent Service."

I spent 4 nights in a bridge-to-bridge room on the 40th floor. The views, as advertised, are fantastic and the room decor and conveniences are high quality without being opulent. The best part about the experience is the service, which is fast, effective and warm. I used room service several times and was impressed very single time at how accurately they set expectations and then deliver as promised.It was a pleasure to interact with the staff -- front desk, bellman, housekeeping included. I did not use the spa but the 24 hour gym is excellent. The location is perfect for the business traveler. You are in the financial district but within walking distance to union square, the ferry building and north beach. There are a couple of quibbles which do not rise to anything but slight annoyances. Only one of the two elevators was working, and while I was informed of this during checkin, it was still a pain. The second, and somewhat odd thing is that they charge extra for wifi. I think that for business travelers this hotel is close to the best you can hope for --- I look forward to coming back many times!

"OK property with poor operation / management"

Stayed at the Mandarin Oriental SF for 4 nights in Feb 2015 for business. Centrally located and close to most of the business activities, view from higher floors were nice. Property itself was OK; it is generally hard to compare properties in the US with the brand new stuff in Asia, so this one is nothing stunning either, but it is acceptable. Two major issues though: (1) bathroom was dirty and not cleaned when I checked in; this is just unheard of; first thing I had to see after a 15 hr flight after check in is stuff left behind by prior guests in bathtub and toilets... errr...; (2) for my entire 4 nights' stay, only 1 elevator was working; the hotel was a high-rise with lots of rooms, and I don't really know why it took more than 4 working days to fix an elevator; everyone had to wait really long to go up and go down everytime. Also, 2 minor issues: (1) there is a charge to use internet when internet is pretty much like hot water nowadays, and (2) over-night parking is $72; neither of these two are end of the world, but do they leave a bad taste in the mouth'