The Mercure hotel Ouarzazate is ideally located in the city centre, just 10 minutes from the airport, and stands on a superb place in a valley that overlooks the mountains of the atlas, providing a splendid landscape.
of TripAdvisor Travelers recommend this hotel
Average hotel, rooms were outdated but clean. Excellent wifi. Close to a few restaurants. Was with a tour group and the majority thought the hotel was average as well. Breakfast buffet was standard. Staff was friendly
While other hotels on my trips were not as clean or less modern, this one takes the cake on poor service. I fully expect service in Morocco to be slow or sketchy, but this was down right rude. We were told we could exchange money in the hotel for local currency. I attempted to do this, and it was not a lot to exchange, and I was told - "No, we have too many guests". Well, ten minutes before we were told we could, what changed in that amount of time. I was reluctantly allowed to change money and was told only 50 dollars worth. I gave 60 because I did not have exactly 50 - and I had to remind the clerk I did indeed give him 60 not 50. The glare I received back would have frozen water to stone if that was possible. I also enquired about getting a hair dryer for my room. The website advertised they had them - and the ones from the US were not compatible with the plugs in the hotel - even with a charger. I was told there are ONLY 2 FOR THE WHOLE HOTEL. I found this to be very strange. I was told to maybe check tomorrow morning to see if there are any available to use. Well, with well over 100 rooms in the hotel, and the hotel booked to capacity, it would be strange at best to find one available if there are only 2. After tracking around Morocco all day, it is necessary to shower and was ones hair. Overall, the hotel was a prime example of a large corporation taking advantage of a situation. There are few hotels in the city and during tourist season they can basically do what they want, and give whatever poor service they want because they know they will get the business. If I had a chance to do it over I would definitely stay somewhere else.
wiifii and food good, but we get used duvet ( I found someone else airport sticker in duvet which doesn't belong to us, because we flight diferent airlines), for this price it shouldn't be like this..
The outside facade and the location was great, but the facilities were lacking. Did not feel clean and the a/c blew out multiple times when I had the tv on. Felt safe and secure and the staff was very nice though. Cab to town was less than 10mad and the square is very lively at night.
Pool was not available.Breakfast very bad. Few items left from the Ramada Buffet.Location very good.Staff ok. Was able to provide some guidance for us and driving directions. We exchanged money in the hotel with a good rate. Ouarzazate was a good city for us.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM