Pan Pacific Vancouver is a family-friendly resort located in central Vancouver, close to Vancouver Convention Centre, Pacific Centre Shopping Mall, and Robson Street. Additional points of interest include Queen Elizabeth Theatre and Vancouver Playhouse.
Pan Pacific Vancouver's restaurant serves breakfast, lunch, and brunch. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a health club, and a spa tub. Spa amenities include spa services, massage/treatment rooms, facials, and body treatments. This 4.5-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Vancouver property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, concierge services, and translation services are available. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property.
There are 503 guestrooms at Pan Pacific Vancouver. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Internet access (surcharge) is provided. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have cable channels, video-game consoles, and pay movies. Air-conditioned rooms also include CD players, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
"Best Location For Those On A Cruise"
The hotel is in a great location for sightseeing and for those who are leaving on a cruise! The room was nice and very comfortable. The staff was friendly and accommodating. The breakfast buffet was delicious. Boarding the cruise from The Pan Pacific was so easy!! I highly recommend staying at the Pan Pacific!
"Beautiful Hotel, Great Location"
This was a wonderful hotel with really beautiful decor. We had harbour view rooms which had stunning views. The location is almost perfect if you're a tourist and if you plan on taking a cruise. You can watch the cruise ships arrive and depart from the hotel and you are right on Canada Place where you can get any tourist buses. Enjoyed spending a couple of evenings at the bar where there were absolutely lovely cocktails and sharing plates. There is also a really wonderful restaurant which has wonderful food and serving staff. If you want to spend a little less on food then there is the food court that you can access from the hotel which has plenty of different options like Tim Hortons or Starbucks.
"Great location - rooms a little small"
Had a three night stay in the Pan Pacific. It's in a great location and we used it as our base to explore the city. Rooms are a little small and so too are the beds. We are a family of four and get just one room so size of the double beds is critical. These are small doubles as room size is small so be warned if you also plan to have all four in a room. Bathroom is small too. Otherwise, everything is as you'd expect of a hotel of this quality. Rooms are clean and so too are all the public areas. We didn't eat in the hotel as there is so much choice in the local area. It's in a great location so price is steep. I'd stay again if I got a good deal on the room but otherwise, I may well try somewhere else.
"Nice Rooms But Service And Amenities Are Lacking"
This is a good convention-style hotel in a very convenient location with a great food court downstairs. It's the perfect hotel if you're staying before or after a cruise. The breakfast buffet is just so-so, but there are lots of good breakfast options in the food court including a Starbucks and a juice place that serves acai bowls. Service is pretty bad. We booked 4 rooms at this hotel for a total of 5 nights (both pre and post cruise). The rooms are not cheap and for the price, the service should be much better. My parents were initially in the room next to ours, but their room was very noisy so they switched to another room after one night. On our check-out day, my father could not find his passport and suspected he had left it in the safe in his original room. He called the front desk and spoke to the duty manager, but was told the original room was now occupied and they could not enter the room until after 10am when the guest woke up. My father was in a panic as he had to leave for the airport. I just happened to run into the maid outside my room and asked her if she had found a passport and she told me she had found it and turned it into the front desk the day she found it. While we were relieved the passport had been recovered, we were very surprised that the hotel did not leave a message for my father in his new room. The reservation was made in his name and the hotel knew he was still a registered guest. Also, when he called downstairs, why didn't the front desk know they had his passport all along' We spoke to the front desk manager as well, but it did not seem like a big deal to her. Due to this kind of sub-par customer service, we will probably not stay here again. So I cannot recommend this hotel. Also, please note that the restaurant inside the hotel (Five Sails) does not welcome children. We have 2 very well-behaved kids (ages 7 and 10) who have eaten at some really nice restaurants around the world, and we were not allowed to make a reservation at this restaurant. The person we spoke to was not friendly and made it clear she did not want children at this restaurant. It's the first time we have ever been turned away from a restaurant inside a hotel where we are guests - very disappointing that a hotel would not provide any nice dining options for its registered guests. So 5 stars for the room, which was quite nice, and 1 star for service and lack of a decent restaurant, and the final score is 3 stars.
"Beautiful property, gorgeous views, super service"
This hotel was part of our land+cruise journey. It was our last night before heading home. What a way to end our Alaska/Yukon/British Columbia vacation! Our room was on the 10th floor overlooking pool, bay and mountains. Gorgeous! Spacious room with king bed and crisp, yet soft white bedding. Bathroom was beautiful: marble floors and shower, tub for soaking, semi private toilet, tasteful mirror and lighting. Extra amenities in the drawer besides coffee and fixings: Pringles, candy bars, and mini-bar. Concierge was helpful, Service one option on phone answered all of my questions. Elevators swift. We had a VERY late flight out, so they let us stay a little longer in the room, then held our luggage til we returned to the hotel after dinner. Called a cab for us. We walked around Canada Place, very picturesque. First class stay!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM