Pan Pacific Vancouver is a family-friendly resort located in central Vancouver, close to Vancouver Convention Centre, Pacific Centre Shopping Mall, and Robson Street. Additional points of interest include Queen Elizabeth Theatre and Vancouver Playhouse.
Pan Pacific Vancouver's restaurant serves breakfast, lunch, and brunch. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a health club, and a spa tub. Spa amenities include spa services, massage/treatment rooms, facials, and body treatments. This 4.5-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Vancouver property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, concierge services, and translation services are available. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property.
There are 503 guestrooms at Pan Pacific Vancouver. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Internet access (surcharge) is provided. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have cable channels, video-game consoles, and pay movies. Air-conditioned rooms also include CD players, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
"I expected good - and was WOWED!"
Was pleasantly surprised to find the BC resident rate on the website which was a wonderful deal especially as I booked at the last minute and they had available room. Was even more surprised when I checked in and had been upgraded to an upper floor corner king suite. The room and view was so beautiful I decided to order room service rather than go out for dinner as I had originally planned. Room service was fabulous as well! Just a warning - the overnight parking included in the BC resident room rate is only until 3 the following afternoon - but it is still a very decent deal.
"Hotel with a great view"
Pan Pacific offers a stunning view of the Vancouver harbour and is located bang in the city center. The rooms are well appointed and the hotel staff is friendly. The club floor on the 23rd floor is a great place to relax of have social / business meeting. I have already stayed 4 consecutive times at the hotel
"Good but service is bad."
Positives Location - Excellent as it's easy to go anywhere around the city from your hotel. Hotel Comfort - Excellent as I found it comfortable to sleep during the night. View - Excellent wonderful view of harbour and city. Leisure Facilities - Not bad could do with a indoor pool when it's cold outside. Also gym needs to be on same level as pool. Concierge - Very good and knowledgeable and gave me good advice. Negatives Reception - Very Poor service. Not happy how they treated me when my hired car got towed away. I got told by the staff to go downstairs and deal with it myself. As I'm your guest you should have dealt with it better instead of wasting my time. NOT HAPPY! Parking - Poor as there’s no proper signs to tell me where to park. Reason my car got towed away on CS Level. Your security staff should have investigated before towing the car away. Bathroom - Shower was not working properly on the first night and got moved to another room. TV - Kept losing signal.
"Attentive service, great location"
I chose this hotel for its waterfront location for a weekend visit. Indeed, its a great location. We were able to take the train in from the airport. We were close to downtown galleries and also to the waterfront, with the views and amenities. But the service and overall quality of the hotel match the view. Our room faced toward the water and slightly west for a view of marinas and Stanley Park. We were entertained by watching little sea planes take off. The concierge team was very helpful with advice and other services. Breakfasts were great as well.
"Another Wonderful Stay"
My wife and I had a weekend getaway to Vancouver to visit our son and to de-stress. Our choice of hotel of course is the Pan Pacific. Check-in was a breeze. No issues whatsoever. Just a note here. Some of the rooms on the higher floors have been renovated. Ours was. We were on the 18th floor. We though that we had booked a Harbor View with 2 queens but turned out to be doubles. Cannot accomadate 2 adults. Other than that room was good. Next morning we received a call from front desk asking if we would like to move to a Harbor View King size which we gladly did. As the hotel had a number of conventions it was quite quiet. No trouble getting restaurant space or a table in the lounge for nightcap. Just another not. Take stock of your mini bar and coffee bar(drawer). Be sure to inventory what's in it when you check in. Ours was missing items. We reported to front reception as to not be charged, which we were not. Other than this minor incident we had a great time. This hotel is in the heart of DT Vancouver with easy access to all Robson St, Burrard have to offer. Will certainly stay again. Its our hotel of choice when travelling to Vancouver.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM