Pan Pacific Vancouver is a family-friendly resort located in central Vancouver, close to Vancouver Convention Centre, Pacific Centre Shopping Mall, and Robson Street. Additional points of interest include Queen Elizabeth Theatre and Vancouver Playhouse.
Pan Pacific Vancouver's restaurant serves breakfast, lunch, and brunch. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a health club, and a spa tub. Spa amenities include spa services, massage/treatment rooms, facials, and body treatments. This 4.5-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Vancouver property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, concierge services, and translation services are available. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property.
There are 503 guestrooms at Pan Pacific Vancouver. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Internet access (surcharge) is provided. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have cable channels, video-game consoles, and pay movies. Air-conditioned rooms also include CD players, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
The cruise terminal convenience is Perfect. Beautiful rooms with extremely comfortable bedding and well appointed bath. Employees are Totally customer focused. Restaurant a bit on the pricey side but expected for the location. Well worth the price.
"Not a happy Guest"
I wanted to get away so I decided to stay here with my two daughters ages 7 and 9. Although the hotel was beautiful and clean and staff was nice I would never stay again. We stayed on a weekend and was woken up at 630 am by the blaring horns of the cruiseships . Also had to listen to the cruise ship loud speaker aannouncements that they arrived at port. I found the food very inadequate for children and it was so upscale I had no idea what we were eating. The live opera music was nice. The price for breakfast was outragious Thirty dollars for one meal definitely not a family friendly hotel. They should customize the prices for children as they do not eat as much as adults.
The customer service at this hotel is amazing. From the front desk to the bell staff to the experience in both restaurants we visited. At one restaurant they specially made mashed potatoes for us although they were not on the menu. At another restaurant they had Pepsi products which my wife does not like. The waitress found us a can of coke for us. I highly recommend this hotel.
"Five well-earned stars"
Really the hotel could get by with just offering rooms with a view and still get five stars. Talk about "wow"! I've uploaded a picture so you can share it .. and insist on it, even for the extra charge. Excellent understated service, beautiful rooms, all the hotel amenities. Perhaps the strongest testimonial is that being on the cruise arrival pier, the hotel gets floods of arrivals and departures, but handles them effortlessly and without really impacting the other guests. One odd thing is that the "Executive Business Center"is actually the hotel's operations room; the typical business center services are available but hidden behind the gift shops.
"Amazing choice especially for a cruise"
Very high marks for this hotel. We are leaving for a cruise and they have guided us in the whole process. Great bedding and robes in the rooms, restaurants are pricey but worth it. Truly wonderful hotel. Beyond our expectations.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM