Pan Pacific Vancouver is a family-friendly resort located in central Vancouver, close to Vancouver Convention Centre, Pacific Centre Shopping Mall, and Robson Street. Additional points of interest include Queen Elizabeth Theatre and Vancouver Playhouse.
Pan Pacific Vancouver's restaurant serves breakfast, lunch, and brunch. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a health club, and a spa tub. Spa amenities include spa services, massage/treatment rooms, facials, and body treatments. This 4.5-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Vancouver property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, concierge services, and translation services are available. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property.
There are 503 guestrooms at Pan Pacific Vancouver. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Internet access (surcharge) is provided. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have cable channels, video-game consoles, and pay movies. Air-conditioned rooms also include CD players, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
"What a great surprise!"
My husband made a reservation at the Pan Pacific so we could spend the night of our 25th wedding anniversary downtown. In making the reservation, my husband had indicated we were celebrating our 25th wedding anniversary. When we arrived to check in, the clerk told us she had a nice surprise for us. They had upgraded our just plain room to a 1,500 square foot suite. It was just amazing! The biggest hotel suite I have ever seen. It had absolutely all the amenities: a Bang and Olufson stereo, big screen TVs, a TV in the huge bathroom (shower with shower heads on both walls, and steam, a huge whirlpool tub, heat lamps, extra long counter top with double sinks, etc.). I wish we could have stayed there an entire week! The bathrobes were so soft... plus they included free wifi. They thought of everything. Thank you, thank you, thank you, Pan Pacific. You made our 25th anniversary a very special occasion.
Excellent stay with great service. Buffet breakfast one of the better ones you will find. Valet service well worth it and the Suites were extremely well appointed. Pool and hot tub very nice with extended hours for those arriving later
We stayed here pre-cruise with our family. The room was spacious, clean and comfortable for family of 4. The service was extremely pleasant and helpful. We ate breakfast at the hotel with views overlooking the harbor, and the buffet was impressive. There is certainly no beating this location if you are cruising. The luggage service certainly made our cruise check-in much easier. We wouldn't hesitate to stay here again.
We arrived at Vancouver International Airport in the afternoon and took the Skytrain from the airport to the hotel - only a 20-minute journey, i.e. much faster and cheaper than a taxi. The Waterfront station is just opposite the hotel, but we did not receive an overly friendly welcome from the doorman, possibly because we arrived on foot. We were staying on the club floor and were simply directed up to the 23rd floor for check-in. This did not go as smoothly as usual because the hotel had us booked in for September, not August and the hotel was very full. We asked to speak to the club manager who basically saved the situation by offering us something to drink while they sorted things out. Very quickly it became clear that it was the hotel's fault and they finally found a harbour-view room for us as booked. When we went for evening cocktails, we discovered that, unlike other hotels, the club lounge had an honour bar with the strange policy of only one free glass of alcohol per person. All other alcoholic drinks were charged to the room. This was the first time we have ever encountered such a policy in a club lounge. We had no choice but to accept it but it was not specifically stated when we made the booking. The term "evening cocktails" is rather misleading in my opinion. The canapes provided were OK but nothing out of the ordinary. Breakfast was a better selection with a good coffee machine and two hot dishes. The morning staff was also much more friendly and helpful. Wifi was free in the club lounge and our club room, but it did not work at all in the room. Our room was well equipped and very clean. The best point was the hotel's location. There was always something going on in the vicinity and we were able to walk to most places or take the hop-on, hop-off bus which stopped right in front of the hotel. On the whole, we enjoyed our stay here. My rating of the hotel is between "average and "very good".
The views are absolutely stunning and you can see sea planes taking off and landing. The views are especially cool at night where you can see the whole city light up! There are food shops near the hotel and bicycle stores near too. The hotel serves complementary breakfast. There is a lovely pool and jacuzzi.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM