Pan Pacific Vancouver is a family-friendly resort located in central Vancouver, close to Vancouver Convention Centre, Pacific Centre Shopping Mall, and Robson Street. Additional points of interest include Queen Elizabeth Theatre and Vancouver Playhouse.
Pan Pacific Vancouver's restaurant serves breakfast, lunch, and brunch. A bar/lounge is open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a health club, and a spa tub. Spa amenities include spa services, massage/treatment rooms, facials, and body treatments. This 4.5-star property has a business center and offers secretarial services, technology support staff, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Vancouver property has event space consisting of banquet facilities, conference/meeting rooms, and a ballroom. Business services, concierge services, and translation services are available. Additional property amenities include a coffee shop/café, valet parking, and multilingual staff. This is a smoke-free property.
There are 503 guestrooms at Pan Pacific Vancouver. Beds come with pillowtop mattresses and premium bedding. Coffee/tea makers and minibars are offered. Bathrooms feature phones, designer toiletries, bathrobes, and hair dryers. Internet access (surcharge) is provided. In addition to desks and complimentary newspapers, guestrooms offer cordless phones with voice mail. 42-inch LCD televisions have cable channels, video-game consoles, and pay movies. Air-conditioned rooms also include CD players, blackout drapes/curtains, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding, extra towels/bedding, and wake-up calls. A nightly turndown service is offered and housekeeping is available daily. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.
"Slightly missed the mark for me"
Yes, the hotel is overall a good product, however, comparing it with other chains which I would see as comparable (Conrad, Ritz Carlton.....), it did not feel as special. This started when we came to check in, a there were only two people on reception when we arrived, which meant a 10 minute wait in line before we were called forward. Our room was not available (in fairness it was only 13:00), so reception stored the bags whilst we went into town. We arrived back at 15:30 to another queue, the room was ready. It was good that our bags had been transferred to our room for our arrival. There is no taking away from the view, a great view over the cruise terminal towards the mountain. The downside of a harbour view (if you are on holiday and want to lie in) is that the sea planes start their service at around 7:00, which can clearly be heard. Other than that, the hotel was quiet. The room decor was fine, once again, comparing with what I see as comparable chains, it was a little dated and tired. PS - if you a member of their loyalty programme, you also get free wifi (which to be honest was a little slow)
"there was only one problem with this hotel"
the only problem we found with the pan pacific was that we stayed here at the very beginning of our holiday, this of course made it almost impossible for everywhere else we stayed in after to compete. the staff and service were second to none, the quality of the food in the bar and resteraunt and the standard of our room made the springboard to our holiday in canada absoultley pefect.
"Lovely hotel but charges for extras are mean!"
As other reviews point out, this is a well placed well appointed hotel. Rooms are very comfortable and generously sized. The bathrooms are particularly well designed with quality toiletries. We had a room over looking the harbour, which offered fantastic views and kept us occupied for hours! We were disappointed however, to have to pay for wifi, especially as it was free in most coffee shops, bars and restaurants in the vicinity. It was also possible to access free wifi in the tourist centre just over the road from the hotel. Bottled water was available in the room at a (high) price, whereas we have found other hotels of this standard provide this at no charge. The concierges were particularly helpful and knowledgeable and whilst I observed that generally the reception staff were helpful, pleasant and efficient, we were unlucky at both check-in and check-out to be served by staff who appeared a bit disinterested, rushed or possibly just tired.
This is one of the nicest hotels in which we have stayed. The hotel room itself was rather basic with some awesome special touches that made it so very comfortable. We arrived by cruise ship for a one night stay at the Pan Pacific. We missed the area in the cruise terminal to drop off our luggage but were directed to the reception area for check in. We requested both an early check in and any possible upgrades that might be available. Lisa, our receptionist, was most pleasant and granted us both. This was about 10:30 AM and were told there would be a room available about 12:30 PM so dropped our luggage and were off for a walk around the Canada Trail. It started raining so after about an hour, we decided to have a seat in the lounge that is located on the water not far from the reception desk. We had excellent service in the lounge from Beverly or Bernice (sorry I cannot remember her name). At about 12:45, I went to Eliza at the reception desk to check on the room and after a bit of searching, they found us a perfect room without any early check in fee....NICE! We were upgraded to a Harbor View room (may have been encouraged by a friend that was also staying there) and were so impressed with our view that we really didn't even want to leave the room. As you walk in, there is the very large bathroom to the right. This had a hinged door that doubled as a door to the entire bathroom or only the separated commode area....very interesting. The bathroom was spotless with nice towels, soap dish / waste basket, lighted magnification mirror and wonderful toiletries. There was a combination tub / shower off to the left. Upon following the path from the bathroom or room door, there was a hallway to the bedroom area, closet in the hallway. This blocked any noise that might be heard from the hotel hallway. We had a connecting room and it was still very quiet when in the bedroom area. The closet had sliding mirrored doors and inside, there 2 very comfy robes. The bedding and pillows were simply awesome! Across the room was a large flat panel tv and a pull out tray with coffee maker (complimentary coffee) and snack bar (for purchase) available tucked within the dresser. Nice layout so it is not in your way when not in use. The view we had from our room was outstanding. We were on the 10th floor and could look down to the pool 2 floors below and out into the harbor. We were able to see the ship from which we just disembarked sail away and another 2 ships sail in under the Lion's Gate Bridge the following morning. We had a perfect view of Grouse Mountain across the harbor but the weather was a bit nasty so didn't go to do any real tours of the city. Upon check out, we called the bell hop and they picked up our baggage and the next time we saw it was on the cruise ship on which we embarked for the second portion of our trip. This is a complimentary service with only customary tipping. Wow! So awesome. I would highly recommend this hotel with very nice and very clean accommodations, an awesome location and most wonderful service. The rooms get a 4 star as they are quite nice but not over the top. The service and location just bumps this up to one of the nicest places I have ever stayed.
"Luxury hotel with great views"
We stayed at the Pan Pacific before and after an Alaskan cruise. It is above the cruise terminal and luggage can be taken to and from your cabin for you. It is also very handy for the airport with the Skytrain terminus just round the corner. If that was not enough, the views across the harbour to the mountains is full of interest. Add on all the amenities you would expect from a five star hotel and a surprisingly cheap advance booking price - what more could you ask for'
Credit cards accepted by the hotel : Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM