Great location, friendly staff.Comment of B. Kevin , Canada the 2016-12-31
"Very Good Hotel with Great Location"
Found the Pan Pacific to be very good overall. Location is hard to beat being at the cruise ship terminal in the convention centre and next to the Seabus and Skytrain. Good nicely appointed reasonably sized rooms. Only problem I had was the inconvenient reservation system. Had a group booking to quote but had to call back during local business hours which was not convenient from overseas at all. No big deal but made the difference between 5 and 4 star for me.
"Home away from home"
Only live an hour out of Vancouver so when I have an evening function downtown, I always stay at the Pan Pacific. The location and service is great. Always feel great and like I've had a mini holiday after I leave.
"Vancouver and excellent location and experience"
Canada Place is central to all downtown locations. The hotel is part of the complex Canada Place complex. Great access to down town Vancouver, the Sea Wall and Stanley Park. Walking distance to sea bus to north bank area
"Comfortable stay but some glaring issues with parking and amenities (TV/Wifi)"
I stayed for one night, and while overall room was spacious, comfortable, and overall quality is great, there was some issues where it would've been a major problem if I wasn't traveling for work and the short duration of my stay. First, car parking. I arrived to convention center parking and was generated a parking ticket from convention center. During check in at 11pm the rep advised me to use the Hotel parking voucher service (about $42) for the one day parking, and to pay the balance of whatever when I check out after my work event at the convention center at 6pm. While leaving the convention center after the work event, the voucher was not useable at the parking paystation, and the voucher was also declined. I needed help from convention center parking service agent and they advised me I would have to pay the difference of $24 (this would've cost a total of $66 total for less than 20 hours parked onsite) This is especially confusing because while figuring out how to use the automatic paystation that I tried using the original parking ticket, and it would've only cost me $40 for the parking, if I never even bothered to use the parking "offer" given by the hotel which I already paid at checkout. It's especially annoying to have been charged over 50% when told that it's cheaper to use the available offer from hotel. Second, TV did not work at all. The night of my stay the TV reception on the most common channels would all freeze after 5 minutes of watching. It felt like some sort of third world country where I was stealing cable reception or something. The short duration of my stay didn't warrant me to call this out because I doubt it would be fixed before my departure. Wifi was also not complimentary. It's 2017 and I believe this should be a standard amenity for all hotels for basic speed wifi. It asked a minimum of $5.95 for access ($15 for premium speeds). I wanted to quickly connect my laptop the night of my stay for about 30 minutes of work and I elected not to bother. I have LTE reception on both my phone and iPad so I never needed it badly, but I don't believe every guest would have that luxury. Overall again there's nothing wrong with the hotel or the quality of the room but for the rate and the location and considering the category it belongs, I felt some of these issues I ran into deserve to be called out.
"Great place but "crispy/starchy" sheets"
I loved the hotel. Everyone was friendly and helpful. I was not happy to have to pay extra for internet. I was also aghast at the terrible type of sheets used. They were starchy and made a rustling noise. I am sure that softer sheets could have been used.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM