PARK & SUITES PRESTIGE TOULOUSE AEROPORT

Have stayed at Park&Suites Colomiers (3 star) before but thought we would go for a little luxury here (4*) The suite was big but as cleaning was included (unlike Colomiers) I expected it to be pristine It was not There were grease marks on the walls in the kitchen and the pull out table in the living area This made me feel the whole apartment needed cleaning When we arrived, the carpet outside our room was dirty/ not hoovered It stayed this way for the majority of our stay The door to our room stuck so was noisy opening/ closing on our late evening returns for other guests Also the tap in the bathroom was corroded/ calcified so sprayed water all over you/ the floor The pool was ok but we did not have chance to try the spa Paid for breakfast the first morning and booked for the rest of our stay However, the breakfast was €16 per adult and my 18 year old was not impressed with the cooked stuff (sausages frankfurter type/ scrambled eggs like macaroni cheese!!!). But if you just wanted continental, the rest was ok but not worth €16. We cancelled breakfast for the rest of the stay and ate at 'La Croissanterie' for €28 for 4!!! There was enclosed under-floor parking at an extra charge (€10/night) which we preferred but en route to the suites you had to pass through a lobby which contained the bins and the smell was nauseating Would not stay again and will revert to the Colomiers one next time

I can say that I was satisfied with the experience at Park and Suites, Toulouse. The rooms were clean and comfortable, and the staff were friendly. There is a lobby bar, and restaurants are within walking distances along with a nearby shopping mall

We booked at Park and Suites for convenient access to Toulouse Airport and based on the positive reviews of others. What we found was a disgustingly filthy hotel. Carpets in the corridors were stained from foodstuffs and other unknown sources all along the way. The room carpet was not so bad, but the plumbing fixtures were stained as if not cleaned, sheets were torn and the experience of walking through the dirty corridors was too hard to shake. One towel for the two of us, dirty upholstery on the chairs. and so on and so on. I would have left but we had previously paid on a booking site. One of the two elevators smelled of old vomit so we opted to use only the other one. The morning of our stay, there was fresh vomit in the second elevator. I cannot believe this is the same hotel that others have reviewed positively. The sweetness of low price is just not worth the bitterness of the experience.

This was my second stay at this hotel. First was last year for 1 night with my wife and son. This time I reserved for three nights and brought only my wife. Selected this hotel because it was a good experience last June 2014 and a convenient location. I visit the area for work 2-3 times a year. My wife and I arrived at 12:30, before the official check-in at 3 pm. Having traveled quite a bit for work over the last 30 years, we both understood that room availability is not guaranteed at that time. Guest leave at all times and rooms have to be made up. With all my travels I found most hotels will be accommodating with providing rooms if not right then at your arrival before 3 pm, but within the hour or so. I guess the front desk attendant was having a bad day, because she said not a single room would be ready before 3 pm, which is absurd. I queried this, as people leave at all times in the morning till noon, so some rooms are ready before 3 pm. It just takes a simple call to the House Keeping Staff. The front desk attendant said, “Are you trying to teach me my job". Not what I call a customer friendly reception. I had meetings from 3 pm to 6 pm and went to change in my suit in the pool area which was a sauna too. I took my wife to the local mall to wait till 3 pm for a room to be free. Once we got the room, it was fine, size, furnishing and clean. Over the three days we noted that the elevators floors and corridors were not clean and carpets had many stains on third floor. The hallways did not smell very nice either in the evenings. Not very inviting. The breakfast area i must say is nice and selection is very good. Note, this is a very busy breakfast area in the morning. This second day, my wife and I went out for the morning to Toulouse center and returned around 12:30. Room had not been made up yet. I had to put the "do not disturb" sign one hour while I had a conference call from 1 to 2 pm with our German Office. I then went to work after 2 pm at the local office while my wife went shopping again. She returned at 3 pm. Room still not done. When she asked the cleaning staff on the third floor about the room, their first response was; Well you had the “do not disturb sign” on door". I guess out of 7 other hours in the day till that point in time the 1 hour I had the sign on the door was the ONLY time they could make up our room….. Obviously not pleased. When my wife spoke to the front desk, they were not helpful at all. My wife left again and returned with me at 6:30 pm. The room was finally made up them and fine. Overall, not the same experience we had one year ago. I will most likely not stay at this hotel again, even though it is very conveniently located near airport and mall.

I was coming to Toulouse for 2 weeks and booked myself in Park and Suites, an Aparthotel. The room that I got was a junior suite which had a living area and a bedroom. Very spacious rooms with a working kitchen to make food which is a plus for extended stays. Very good wifi internet The staff at the reception is very warm, cheerful and helpful and they go out of their way to make sure that you are comfortable. Very close to Leclerc mall which had good shopping options and a super market Had some minor glitches - non functional tea maker (replaced the next day), induction cooking not working (fixed immediately) but otherwise no issues Would recommend to have an option for omelette for the vegetarian guests.