"Well run business hotel"
Clean, well-maintained, excellent service--staff friendly and helpful. Lobby nicely decorated for Halloween--just fun. Excellent location to attend conference or other events at the Moscone Center. Minor downside--whenever I entered the hotel from the street or the lobby from the elevator it took me a few moments to get oriented. Everything went smoothly and with no hassles--essentially stress free which is what I want on business trips (or any other for that matter).
"Wonderful Customer Service"
We took my mother to San Franciso for her 80th birthday. The Marriott Marquis made it special. Their customer service is unsurpassed. We were treated like royalty. The rooms were beautiful, clean, and spacious. The views were outstanding. They surprised my mother with a birthday cake (delicious) and champagne in her room.
"Great hotel in a great city"
My stay at the Marriott Marquis in San Francisco was exceptional. I was there for a conference at the Moscone Center and the location was great. The hotel also had the resources to handle a large check in efficiently and accommodated my request for an early check in. While it was the location that initially caused me to pick the hotel, the professionalism of the staff will bring me back.
"Nice views, a little dated "
Overall, this is a nice larger hotel. The views from the upper floors are outstanding. Services is excellent, the front desk clerk checking me in was extremely professional, courteous and accommodating. It's difficult for this hotel to shake its 80s feeling due to the architecture and the partially renovated bathrooms. I was upgraded to a hospitality suite. The room was spacious with three windows, but the layout felt awkward and the wet bar was very outdated. I loved the corner views and room to stretch out, though. Note for management: please include in-room robes, at least on the suite. I was surprised not to find a robe a major downtown Marriott!
"SHAME, SHAME, SHAME"
I tried to access the baseball playoff game on the TV in my room and couldn't find it. I called guest services to ask on which station I could find the game and was told that the game wasn't available in the rooms but I could go to the lobby bar to watch the game. This is a shameful attempt by hotel management to force guests who want to watch the game to go to the lobby bar to spend money. Whoever made this decision at the hotel obviously is ignorant about guest service. When traveling in the future I'll book a hotel that has some basic consideration for its guests.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM