SAN FRANCISCO MARRIOTT MARQUIS

780, Mission St, 94103, San Francisco, United States - South of Market
Average rating of the Hotel

2305 reviews

Description

Location:

San Francisco Marriott Marquis is a business-friendly hotel located in central San Francisco, close to Westfield San Francisco Center Shopping Mall, Moscone Convention Center, and Union Square. Additional points of interest include St. Mary Square and San Francisco Museum of Modern Art.

Features:

Dining options at San Francisco Marriott Marquis include 2 restaurants and a bar/lounge. Room service is available during limited hours. Recreational amenities include an indoor pool, a health club, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4-star property has a business center and offers small meeting rooms, limo/town car service, and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. ;Business services, wedding services, and tour assistance are available. Additional property amenities include a coffee shop/café, valet parking, and a concierge desk. This is a smoke-free property.

Guestrooms:

There are 1,499 guestrooms at San Francisco Marriott Marquis. Beds come with premium bedding. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. In addition to complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. 32-inch LCD televisions have pay movies. Air-conditioned rooms also include desks, coffee/tea makers, blackout drapes/curtains, and electronic check-out. Guests may request a turndown service, refrigerators, and hypo-allergenic bedding. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request. Guestrooms are all non-smoking.

  • General services
  • Wedding planner
  • Valet parking
  • Complimentary tea & coffee
  • Laundry facilities
  • Currency exchange
  • Reception
  • Concierge
  • Luggage storage
  • Limousine service
  • Multilingual staff
  • Free WIFI Internet
  • Daily newspaper
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Safety deposit box
  • Elevator
  • Wellness facilities
  • Spa
  • Massage
  • Yoga studio
  • Hammam
  • Fitness centre
  • Indoor pool
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
  • Leisure amenities
  • Surfing gear
  • Bike rental
  • Diving gear
  • Golf course
  • Tennis court
  • Skiing
  • Children's playground
Average rating of the Hotel
79%

of TripAdvisor Travelers recommend this hotel


This average is based on 2305 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
Los Angeles, California
October 14

"Great Location & Great Customer Service"

Recently had a very nice stay at the Marriott Marquis. The location is great with many restaurants and really good shopping nearby. It's also nice to have a real Starbucks in the lobby. This is a very large and busy hotel, yet all of the employees made it a point to say "hello" and smile! Our junior suite was very spacious - about the size of 2 rooms - and the bed was very comfortable. We had fantastic customer service from a wonderful Guest Service Rep, Rosana Larez. She helped us extend our stay and helped me with an issue at another Marriott property. She is a true gem for the Marriott Marquis! (And Damon at the bell desk was great too - he rescued my laptop!)

 
San Jose, California
October 14

"Great Hotel!"

I was lucky enough to get an $89 rate for a non view room. I arrived at the hotel and the lobby was very big and nice. The front desk agent congratulated me for being my birthday and gave me a personalized birthday card as well as a box of chocolates which was very unexpected and made my day. I was upgraded to a nice corner city view room which was amazing. The rooms are extremely clean and the bed comfortable as expected. The view lounge was closed when i arrived for a private event which was a bit disappointing as i did not get to visit it after. Continental breakfast was very good, i got it delivered to my room and was very punctual about delivery time. Check out was fast. All the staff there was very accommodating and personal, they would go around the desk and hand you your keys to direct you to your room. It feels like every guest that comes in is a VIP. Will definitely return, not to mention the hotel is right in the middle of all the action of SF p.s the windows are a bit dirty but you can open it up a bit and wipe the dirt off with a tissue paper for a good picture or clearer view. ^_^

 
Brooklyn, New York
October 14

"Customer Service"

I'm writing this review not based on my stay here, which I did not, but the customer service. I was in town for Dreamforce. 145K people crammed into a few square blocks. I didn't enjoy it and will never attend it again. The conference consists of hundreds of sessions where you run to different hotels or convention centers to attend. The Dreamforce app crashed on everyone's phones so we were all juggling computers or fold-outs to find our sessions. I had a large coffee, bag & tablet with me trying to find my next session in one of several rooms in the Mariott while being surrounded by hordes of people. (think Macy's in NYC a week before Christmas) A manager from the check-in desks immediately asked me to step aside and use their counter to find my session. He didn't hesitate in helping me though I wasn't even a guest. Then, as if that weren't kind enough, the lady behind the counter proceeded to chat with me about how cute my sweater was, etc. These people were being bombarded with convention attendees, angry guests, pure chaos, yet they stopped to help me find my session when there was no place for me to collect myself. My next trip to SF I will be staying here. It won't be for this convention again, but for a relaxing vacation, and I know it will be if they offer this type of service without me even being a guest here. Thank you!

 
Green Lane, Pennsylvania
October 14

"14.95 per day internet"

Bustling hotel in union square. All the usual amenities. Nothing special but nothing to complain about either. That is until I called to ask for internet access code. Was told it was 14.95 per day. I haven't stayed in a hotel that charged an internet fee in years. Perfectly fine hotel with outdated internet charges. I hate feeling nickel and dimed after being handed the key.

 
Los Angeles, California
October 14

"Meh - been treated a lot better. Don't count on anything special."

My husband pard full price for our four night stay. After reading all these reviews about people being bumped up to suites and higher floors (with at least one from Priceline) I must say they made us feel pretty un-special, especially when they had to move us to another room because the air wasn't working. So what do we get' A smaller room with a view of the roof of a building, plus another high rise, next to an elevator shaft. This was the most un--romantic hotel in San Francisco. Live and learn.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM

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