I was quite satisfied with my three night stay here. My king room on the ninth floor had a nice view, was clean, comfortable, well stocked, and was big enough. The location is midway between Moscone center (where my convention was) and Market Street/Union Square. There's a Peet's Coffee just outside, and the concierge offered four great dining options also right around the perimeter. It's also walking distance from several museums, including the wonderful Jewish Contemporary Museum. Tip: the parking is $70/night and on Saturday at 10:00, it took 40 minutes to get my car. Instead, park across the street at the Yerba Buena Gardens/5th and Mission garage for much less. This is a very good choice for just about any visit to San Francisco.
"Very expensive hotel that looks like being in jail"
I spent a week at this hotel, where I attended a conference. It was a miserable stay, despite the outrageouslynhigh price I paid for the room. My room faced the inner space of the hotel; I could not see the sky, could not see outdoors. It was like being confined in jail. I am surprised that a hotel is authorized to have rooms without a window facing outdoors. The furniture and the room equipment were stardard motel-style. The bathroom had a fixed shower head, very cheap and uncomfortable. The staff was very inefficient. I had a small parcel shipped from the UK waiting for me at the hotel, but I had to wander through the reception, the concierge, the bell captain and an administrative office to get it, with some of the employees sending me back and forth. The conference facilities were uncomfortable. The main conference room had a poor ventilation system; the seats below the ventilation were glacially cold. I looked forward to leaving this hotel.
I booked this hotel through a 3rd party vendor and it was to accommodate 3 adults. We had a room on the 25th floor and it had an uncomfortable sofa bed, which was replaced as a bed by a roll away. Normal, run of the mill room, nice toiletries, and a view. This is a very large hotel in an excellent Union square location. It has a top floor bar with beautiful panoramic city views. We didn't eat at the hotel and used Uber from the airport because it was $60 plus dollars/night to park a car there.
"Too large to manage itself, stay elsewhere if you can"
We booked here because a friend's wedding had booked a block of rooms at a reasonable rate. However, the experience even during our short stay was chaotic and frustrating, mainly because the staff seem unable to manage some of the large groups they are booking. Check-in was managed well. Even though our early check-in request wasn't able to be accomodated, they had a good system in place of accepting baggage and sending a text message when the room is ready. The room itself was OK, nothing exceptional. I do appreciate the system TV systems that allow a guest to use their own Netflix or Hulu accounts to stream shows to the TV, hope to see that elsewhere in the future. The problems piled up when the hotel had a large and apparently troublesome group booked. No warning was given at check-in, but this group packed the lobby at all hours and turned this little corner of San Francisco into their personal Spring Break (but in November). When returning from the wedding, we found we were unable to even enter the hotel, instead being confronted by security guards and local police demanding a "wrist band" before we could enter. How to get a wrist-band you ask' Stand in a 1-hour line and produce ID. Room key' Not good enough. Instead police were checking names and IDs against a large print-out of the entire guest database (privacy violation anyone'). So here we are, paying guests, standing outside the hotel wearing formalwear on one of the coldest nights of the year so far in SF trying to get a red glitter wrist-band so we have the privilege of getting to our hotel room and sleeping. No warning from the front desk upon check-in, mind you. If they handed our wrist bands upon check-in, no problem. But instead this is a complete surprise. Checking out the next day and trying to get our car (by the way - $70 to valet for the night for a guest' but that's a topic for another post), no one will answer the Valet desk. Or the Front Desk. Or the "priority line". Basically no one is answering any phones at all. So we get down physically to the lobby, which is jammed again by this group at 5:30AM, and we are told there's a 15-20 minute wait for our ($70 per night) valet car to be returned to us. All in all, a big hassle and not the place I'd recommend in this area. Its too big and they are either not planning for the large groups they are booking or they are unable to handle their bookings. Try the Intercontinental down the block. Equally close to everything, better service, newer facilities, and even with large groups they maintain a certain level of service.
"Excellent customer service, friendly staff great location."
We will never forget the many kindnesses Claudia Kardzair, Nena Gadingan, and their team included in our stay at the San Francisco Marriott Marquis. We stayed there during Thanksgiving week and the welcome email we received in the first day made us feel they were there as cordial hosts. Even more unforgettable was the handwritten note card with a gift that I received for my birthday. Outstanding!!! My husband had an inconvenience ordering a sandwich but they immediately fixed the issue. They gave us royal treatment and we will enthusiastically recommend this place to our friends.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM