of TripAdvisor Travelers recommend this hotel
"It's the little things that makes the difference"
Checked in late after a long drive from Monterey, the reception staff were very kid-friendly and doormen were very helpful in giving directions. Loved that they offered complimentary water bottles at check-in too. Breakfast servers at the restaurant were very attentive. Though its a self service breakfast buffet, our wait staff on Monday morning offered (and brought over) pancakes for my 6 year old. Most importantly, when my child felt ill, they provided a list of doctors in the area and accommodated a later check-out request to allow my child to feel better before we go our way. Thank you again to all your staff. We had a wonderful stay!
We stayed here for 3 nights and thoroughly enjoyed our stay. The hotel is a smaller boutique style hotel with a great location close to Union Square. The rooms are nice. We left for a day and had two different rooms. One was a larger corner suite and the other had a great view of the city and harbour. Service was excellent and the food was good. The concierge lounge has a great view from an upper level floor and had some good treats.
"Good, just not great"
We came here during a major convention, but were still upgraded to a junior suite being a platinum member. Room was fine and bed was very comfortable. There was a lot of street noise even though we were on the 18th floor. Housekeeping service was excellent. The executive lounge was poor however. The pastries and breads at breakfast seemed day old, (all were a bit stale), which we found a bit bizarre. Coffee frequently ran out and was replaced eventually. Eggs were cold as were the sausages. In the afternoon, wine was $5.00 a glass, really' The two people working in the club were very nice, but a bit overwhelmed it seemed. How can you close an executive lounge on the weekends from Friday afternoon to Sunday night...kind of made no sense. The staff in the lobby, from the front desk, to the bellmen, to the front door guys, were super friendly. All in all, we had a good stay and liked the location of the hotel a lot. It just wasn't the best Marriott.
"Overpriced, Poor Breakfast, Poor Lounge, Joke of a "Junior Suite""
Stayed at this Marriott for 11nights over Christmas. This Marriott was quite a letdown. Regular rooms are very small. As Gold members we got an upgrade to a Junior Suite only to find out that this is what this hotel calls a corner room. Having stayed in Junior Suites before at different hotels, including Marriott, there is a certain standard to what you can reasonably call a junior suite, but it is not just a corner room that is a bit larger. The bed was too soft, but they brought a board to place underneath, which made it tolerable, but still far from enjoyable sleep. Sleep-wise it was poor. Most Marriotts I've stayed at have way better regular rooms without an "upgrade". The breakfast buffet has a very small selection, about 6 hot dishes that do not rotate. Nothing special for Christmas day. Utterly inadequate and hard to stomach it after the second morning. don't waste your time and money here - go elsewhere. Executive lounge has some limited Fairfield Inn-style breakfast and some basic hour derves. However it has no free wine and beer - they charge $5 for it. This is obnoxious as all they have is cheap wine and Heineken with Budweiser. I have never seen a Marriott lounge charge for the cheap drinks. The hotel must be doing badly if they have to resort to this. They only bright side of this property is excellent staff and the prime location, but the hotel itself is a complete letdown. Won't come back and won't recommend.
Like many have mentioned, there are a lot of dodgy people in the area as my first real San Francisco moment was public urination and the smell of legalised weed just rounding the corner from the hotel. The hotel is your basic business hotel that could use a bit of freshening up of the decor. It's location is faultless as you have some great restaurants and bars within walking distance or a quick uber ride away. I didn't really use any of the facilities and it was really just a place for me to sleep at night. As breakfast was not included, Sears down the street and Mr Holmes bakehouse about 5 min walk away are great alternatives. Hotel Staff was also friendly and nice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM