480, Sutter Street, 94108, San Francisco, United States - Union Square
Average rating of the Hotel

1000 reviews



San Francisco Marriott Union Square is located on the beach in San Francisco, close to Union Square, TransAmerica Redwood Forest, and Pier 39. Other points of interest near this hotel include San Francisco Museum of Modern Art and TransAmerica Pyramid.


Dining options at San Francisco Marriott Union Square include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a fitness facility. This 4-star property offers small meeting rooms, limo/town car service, and audio-visual equipment. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). ;Wedding services, translation services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff.


There are 400 guestrooms at San Francisco Marriott Union Square. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature shower/tub combinations and designer toiletries. Wireless and wired high-speed Internet access is available for a surcharge; guestrooms also offer multi-line phones, CD players, and voice mail. Flat-panel televisions have premium cable channels and pay movies. Air-conditioned rooms also include separate sitting areas, desks, coffee/tea makers, and blackout drapes/curtains. Guests may request a turndown service, hair dryers, and hypo-allergenic bedding. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request.

  • General services
  • Wedding planner
  • Valet parking
  • Laundry facilities
  • Currency exchange
  • Interpreting
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Airport transfer
  • Limousine service
  • Wi-Fi
  • Multilingual staff
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Safety deposit box
  • Elevator
  • Wellness facilities
  • Yoga studio
  • Fitness centre
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Leisure amenities
  • Bike rental
  • Golf course
  • Tennis court
  • Children's playground
Average rating of the Hotel

of TripAdvisor Travelers recommend this hotel

This average is based on 1000 reviews
Sleep quality
Westborough, Massachusetts
October 14

"What you would expect from an upscale Marriott"

Stayed there two times in the past month - for 2 and for 3 days. Hotel is predictable, comfortable beds, good work space, great location (a couple of blocks from Union Sq., 15 minute walk to Chinatown). Not overwhelming in size, lobby lounge is nice place to have a drink and relax As a platinum Marriott member, get upgraded to nicer (view) room and gain access to club lounge.

San Diego
October 14

"Nice hotel, well located"

We stayed here for a weekend and were thrilled that we had a room facing the back of the hotel. No street noise at all. That is a winner in San Francisco. Staff was nice, room was fine but the bathroom was pretty small.

Philadelphia, Pennsylvania
October 14

"Great location, a bit overpriced for what it is"

As all previous reviews have said, this is truly a great location! So close to get on a cable car, visit Union Square, shop, go to AT&T stadium, or shop. Area is safe with toms of people walking outside always. The rooms are a bit dated for the price. They won't even give one free water bottle in the rooms. No refridgerator so if you want to keep your water or beverages cold you are constantly filling an ice bucket. Yet every time the cleaning lady would empty my bucket. No exhaust fan the bathroom makes for a steamy room that takes awhile to cool off when you are trying to use the mirror. On my checkout day, the window washer was hanging in front of my window! You would think they would provide guests advance notice of this so that they make sure they are dressed if someone is cleaning and the window is open. The hotel itself I can not complain, for five nights it worked fine. There was just nothing extra special and the staff doesn't do anything memorable ...

Kansas City, Missouri
October 14

"Thirty Friendly Staff and One Very Rude Concierge"

Very nice hotel located right in the thick of things in Union Square. Cable car outside your door. Walgreen and Starbucks across the street. Walk 1/3 block to Sears Fine Food Cafe for best breakfast in San Francisco. Several other places to eat nearby. Dining in the hotel is good with friendly service. Ordered Room Service breakfast twice and arrived promptly at time requested with good hot food and every item I requested. My compliments to Room Service. Rooms moderate size but bathroom too small with tiny sink and standard tub/shower. All updated and modern fixtures. Very clean. Plenty of hot water on 28th floor. Walk to major shopping Nordstrom, Bloomingdales, Neiman Marcus, Macy and a large shopping mall 3 blocks down the hill on Market Street. Doormen, valets, front desk, and dining staff very helpful and friendly. Now for the Rude Concierge who works the AM shift. I walked to her desk to have her make 2 spa appointments, 2 hair appointments, and arrange Opera Tickets , she looked down her nose at me, and after I said "Hello" preferred to ignore me and pick up a ringing phone. She proceeded to take the call and after standing around for 5 minutes, I left. To this woman I say, " you may think you are the Cat's Meow with your haughty attitude and that I am not worthy of your attention; but let me remind you that I am the one traveling the world, spending money, and staying in nice hotels while you are working at a lousy little desk. One person like you, can damage the reputation of a place and destroy all your co-workers strive to obtain. The nice professional lady who took your place in the afternoon was happy to help me and take my generous tip.

October 14


If there is one thing I dislike 100%, that's being under-considered when I pay such a price for a hotel night: I arrived from Europe at the Marriott Union Square friday 24th october end of afternoon, after I booked a room for two nights on the 16th. The guy at the counter started explaining it was going to be tricky to give me a room with one large bed despite of my reservation for such a room... I replied one or two beds did not matter as soon as my room was quiet since I was jetlagging and I really needed to sleep. I mentioned "quiet room" at least three times. The guy spent 6 or 7 minutes typing on his keyboard, noting 4 room numbers on a sheet of paper. I remember perfectly he noted 805, 822 and two others also in the lower floors (the noisiest). I ended up with 822. In short, all *22 rooms in his hotel share a wall with the elevator and another wall with the vending machine! They are the noisiest rooms in the hotel! On another hand, the *05 room are at the end of each floor's corridor, on the back side of the hotel, and they are the quietest... My 822 room was vibrating every time one of the elevators was moving, and the noise of the vending machine was clear and loud. Staying there would have implied a night without sleep for me. I had to go back to the front desk and firmly request another room. This should not happen and is a true shame. This is not why I expect from a Marriott hotel for a room above $480 per night taxes included. About the hotel itself, it's far away from your regular Marriott experience. It used to be another hotel that Marriott acquired not long ago and "renovated". Extremely noisy (seriously, when are the US hotel chains going to consider double glazed windows...) wih the SF cable cars and the Union Square frenzy all around. The restaurant and bar are very expensive, the starbucks on the other side of the street is a better and far cheaper breakfast option. Access to the Internet costs $13 per day (cheaper hotels all offer free wifi!!!), something I find unbelievable. Free wifi in the lobby but 2 hours only. No safe in my room, which was painful. A 2.5cms gap between the floor and the room's door made it impossible to have complete darkness in the room, corridor's light easily going through. On the second day, coming back at the hotel at 4pm, I had the big surprise to find 25 black tiny "dust" into my bed, some of them looking really like small insects, and a dozen of long black (most probably female) hair. I then decided to use the second (clean) bed of my room for my second night. Shocking and disappointing. Apart from that (but that's a lot), the hotel is superbly located and the beds are wonderful. But this was probably my last stay there because of the way I was treated when I arrived and the cleanliness of my bed on second night.

Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM

Your booking details

0 Room , 0 Night
Total price

Best Rate Guarantee

« »