480, Sutter Street, 94108, San Francisco, United States - Union Square
Average rating of the Hotel

993 reviews



San Francisco Marriott Union Square is located on the beach in San Francisco, close to Union Square, TransAmerica Redwood Forest, and Pier 39. Other points of interest near this hotel include San Francisco Museum of Modern Art and TransAmerica Pyramid.


Dining options at San Francisco Marriott Union Square include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a fitness facility. This 4-star property offers small meeting rooms, limo/town car service, and audio-visual equipment. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). ;Wedding services, translation services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff.


There are 400 guestrooms at San Francisco Marriott Union Square. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature shower/tub combinations and designer toiletries. Wireless and wired high-speed Internet access is available for a surcharge; guestrooms also offer multi-line phones, CD players, and voice mail. Flat-panel televisions have premium cable channels and pay movies. Air-conditioned rooms also include separate sitting areas, desks, coffee/tea makers, and blackout drapes/curtains. Guests may request a turndown service, hair dryers, and hypo-allergenic bedding. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request.

  • General services
  • Wedding planner
  • Valet parking
  • Laundry facilities
  • Currency exchange
  • Interpreting
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Airport transfer
  • Limousine service
  • Wi-Fi
  • Multilingual staff
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Safety deposit box
  • Elevator
  • Wellness facilities
  • Yoga studio
  • Fitness centre
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Leisure amenities
  • Bike rental
  • Golf course
  • Tennis court
  • Children's playground
Average rating of the Hotel

of TripAdvisor Travelers recommend this hotel

This average is based on 993 reviews
Sleep quality
New Jersey
October 14

"Excellent service; King room view sub-par"

As blocked rooms were quickly gone for Dreamforce, rates were 283% than normal. UGH. I grinned and bore it; I could not miss this business opportunity. In any case, all other hotels were also charging nearly TRIPLE the normal rates. The doormen and bellhops provided excellent, attentive and friendly service on every occasion for directions, help with luggage, and booking an airport shuttle. Housekeeping was likewise swift, thorough and provided with a smile. While there I wanted to do a rather large print job, but they said they could not accommodate that, and instead recommended the Hilton for it. The $12.95 room WiFi was sub-par. Note that eating in the bin480 restaurant still carries an automatic 18% room service charge, even if you eat there, so be prepared. Not impressed with the food, but there are great drinks at the bar, and again good service by the wait staff.

Stafford, United Kingdom
October 14

"Central location near Union Square"

We had originally planned to stay near Fishermans Wharf but friends advised staying near Union Square and they were right, a great location at the heart of things with no shortage of places to dine within easy walking distance and right on the Powell Hyde and Powell Mason cable car routes. Room was comfortable and well appointed although bathroom was smaller than expected and we were surprised not to have a safe in the room to lock up valuables.

Ottawa, Canada
October 14

"Great Location"

Great place to stay. Stayed on the 15th of October 2014. Very pricy for one night ($400.00 plus). At that price one would think Wi-Fi would be free of charge, but no - 12.95 per day. Come on guys, is this really necessary. I stayed at much cheaper hotels than this and had free Wi-Fi. Why must you empty everyone's wallet' Besides this little peeve, everything else was great. Rooms are very nice and spacious, and very comfortable beds. I also dislike having the cleaning personnel leave envelopes on the bed (like begging for more money). Management should pay them a little more for their work, especially with the prices they charge for one night stay.

October 14

"Better than a basic hotel - but felt nickel'd & dime'd"

The hotel staff was great - friendly & helpful. The bar was ok (no draft beers) The rooms were modern & comfortable. But i guess what got me was poor wifi- aside from getting charged - every time i'd use either a new device (iPad vs computer vs smartphone) had to go thru what felt like the full log in process - might sound trial now - but got very annoying. The location is great - across from starbucks and down the street from SEARs - no not the hardware store - the diner that serves up a great breakfast...union square is a great area..

October 14

"Beware of Theft"

Someone broke into our room and stole my wallet and backpack. Hotel security kept saying that I lost these items and they considered them only "missing". They suggested that we look behind the curtains and under the beds. They refused to belief us and treated us like we were making this up when clearly it was theft. Even the housekeeping lady tried to tell us she thought she had seen someone coming out of our room, but management changed her story. I would expect that hotel management at a Marriot would treat their customers better and not try to lie and cover this up in order to keep their reputation. Very disappointed in being treated so poorly. WATCH OUT FOR YOUR BELONGINGS AT THIS HOTEL! Thieves in the area have found a way to by-pass hotel keys in order to gain access to rooms and management refused to acknowledge this.

Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM

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