480, Sutter Street, 94108, San Francisco, United States - Union Square
Average rating of the Hotel

1048 reviews



San Francisco Marriott Union Square is located on the beach in San Francisco, close to Union Square, TransAmerica Redwood Forest, and Pier 39. Other points of interest near this hotel include San Francisco Museum of Modern Art and TransAmerica Pyramid.


Dining options at San Francisco Marriott Union Square include a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include a fitness facility. This 4-star property offers small meeting rooms, limo/town car service, and audio-visual equipment. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property offers an airport shuttle (surcharge). ;Wedding services, translation services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, a concierge desk, and multilingual staff.


There are 400 guestrooms at San Francisco Marriott Union Square. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature shower/tub combinations and designer toiletries. Wireless and wired high-speed Internet access is available for a surcharge; guestrooms also offer multi-line phones, CD players, and voice mail. Flat-panel televisions have premium cable channels and pay movies. Air-conditioned rooms also include separate sitting areas, desks, coffee/tea makers, and blackout drapes/curtains. Guests may request a turndown service, hair dryers, and hypo-allergenic bedding. Housekeeping is available. Cribs (infant beds) and rollaway beds are available on request.

  • General services
  • Wedding planner
  • Valet parking
  • Laundry facilities
  • Currency exchange
  • Interpreting
  • Doctor on call
  • Reception
  • Concierge
  • Luggage storage
  • Babysitting
  • Airport transfer
  • Limousine service
  • Wi-Fi
  • Multilingual staff
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Safety deposit box
  • Elevator
  • Wellness facilities
  • Yoga studio
  • Fitness centre
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Leisure amenities
  • Bike rental
  • Golf course
  • Tennis court
  • Children's playground
Average rating of the Hotel

of TripAdvisor Travelers recommend this hotel

This average is based on 1048 reviews
Sleep quality
Calabasas, CA
December 14

"Great Union Square view!"

I booked here recently for a business trip and had a room on the 29th floor facing Union Square and the Christmas tree. It was a great room and spacious. Very clean with a bit of a modern flare. I paid $239 and by the time you add in car parking at $53 and taxes you get to $340. That's a bit much for what you get here. I would recommend it for around $275. The location is great for tourists but a bit away from the financial district. If you don't mind walking it would be fine for business also. For those in the Marriott rewards program, the Hotel Adagio is also a good choice and a little cheaper. It is just off Union Square. Back to the Marriott - I thought the concierge lounge was a bit lacking for breakfast and evening snack. The breakfast reminded me of what you can get at their Courtyards and for $340 I'd like to see something a bit more inspired. Mixed nuts were good at night, but their choc chip cookies were just okay. Its very much about the food with me. Plenty of restaurants near the hotel. I like Scala in the Francis Drake across the street. Don't go to Sears Fine Foods for breakfast (not the Sears Dept. store). Its been there forever but I didn't think it was very good. Better breakfast option in Scala or even Cheesecake Factory.

Los Angeles, California
December 14

"Terrible customer service"

I booked two rooms at this Marriott and specifically added the secondary guest's name on my reservation as they would be checking in early. When they arrived, they were treated rudely and had trouble getting in. That was just the beginning. There is only valet parking at the hotel ($50+ dollars a night), and we followed the instructions to give them our car. A few days later, we received a City of San Francisco citation! The Valet had our vehicle at this time. I have been calling the hotel multiple times, and while management says they will investigate, they haven't done a thing. We're left paying the $110 fine, for which we were not responsible. Further, when I called the hotel last, I was hung up on three times, and the fourth time, when I called the front desk out on it, they rudely replied that they "didn't hang up on anyone," and that "they couldn't see the manager so didn't know what I wanted them to do." Naturally the manager isn't going to be in plain sight all the time - how about a voicemail box'! I will NEVER stay at this Marriott again, and I will try not to frequent the Marriott chain elsewhere either. I left a complaint with corporate - we will see if anything happens. STAY AWAY. Location is not worth the low level of service, attitude, and actual debt that staying here will cost you.

Whitehorse, Canada
December 14

"good location and nice lounge"

Came here for a conference. The prices of hotels in San Francisco are crazy even with the conference rates. Stayed here because I had Prestige membership and this hotel has an executive lounge which offered breakfast. The lounge was small and the hours were a bit restrictive. The wine is on an honour system which I'm not sure people were respecting, but overall it was nice having this option for a quick snack. The room is typical Marriott and they were very accommodating. Check in and out was quick and fuss free. I took the BART in and it's about a 5 block walk uphill from the station. There is a streetcar stop across the street. The Moscone Centre was about a 10 min walk from the hotel. Overall I thought the location was good.

Edinburgh, United Kingdom
December 14

"A comfortable hotel in a great location"

My wife and I stayed at the start of Thanksgiving week for a few days vacation. The hotel room was very comfortable and spotlessly clean. The bed was one of the most comfortable we have had in a hotel for a long time. The room had an air filter running and I don't know if it made much difference but it certainly didn't do any harm. The executive lounge on the 21st floor was great and we enjoyed eating breakfast watching the sun rise ove the Bay. The hotel is one block from Union Square and therefore was ideal for shopping and dining with the great choice if restaurants close by. Because of the choices outside, we did not eat dinner in the hotel so this review is purely on the accommodation.

Las Vegas
December 14

"We have found our San Francisco perch!"

We booked our room here back in July and so got a wonderful price for Thanksgiving weekend. Our room was one of the junior suites which has bay windows and are located in the 8-14 floor range so there is a nice view. The cost was only $30 more than a regular room. This room was truly special without being opulent. There is a living room area (sofa bed), separate desk area and a small seating cove near a window for two which we enjoyed with morning coffee while watching the cable cars go up and down the hills. The bathroom has separate water closet from sink/vanity area and was very large. The location, two blocks from Union Square served us well as we shopped on Black Friday then came back to our room to rest then headed back out for dinner later. The restaurant/bar serves drinks until midnight and dinner until 11pm which came in handy one of the nights we were hungry after a show and came in at 10:55, they quickly served us which was appreciated!

Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM

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