2500, Mason St, 94133, San Francisco, United States - Fisherman's Wharf
Average rating of the Hotel

2511 reviews



Sheraton Fisherman's Wharf is a family-friendly hotel located in San Francisco's Fisherman's Wharf neighborhood, close to Fisherman's Wharf, Musee Mecanique, and Coit Tower. Additional points of interest include Westfield San Francisco Center Shopping Mall and San Francisco Museum of Modern Art.

Hotel Features:

Dining options at Sheraton Fisherman's Wharf include a restaurant. Room service is available during limited hours. Recreational amenities include an outdoor pool and a fitness facility. This 4-star property has a business center and offers limo/town car service and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. ;Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/café, valet parking, and a concierge desk. This is a smoke-free property. A total renovation of this property was completed in May 2008.


There are 531 guestrooms at Sheraton Fisherman's Wharf. Guestrooms have city, pool, or courtyard views. Beds come with signature bedding and down comforters. Furnishings include desks and ergonomic chairs. Bathrooms feature makeup/shaving mirrors, complimentary toiletries, and hair dryers. Wireless Internet access is available for a surcharge; guestrooms also offer multi-line phones and in-room safes (accommodate laptops). Flat-panel televisions have pay movies. Air-conditioned rooms also include coffee/tea makers, electronic/magnetic keys, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding and wake-up calls. Housekeeping is available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.

  • General services
  • Valet parking
  • Complimentary tea & coffee
  • Laundry facilities
  • Currency exchange
  • Reception
  • Concierge
  • Luggage storage
  • Limousine service
  • Multilingual staff
  • Free WIFI Internet
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Elevator
  • Wellness facilities
  • Fitness centre
  • Outdoor swimming pool
  • Dining
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
Average rating of the Hotel

of TripAdvisor Travelers recommend this hotel

This average is based on 2511 reviews
Sleep quality
New York City, New York
December 14

"Great Hospitality"

My mother was staying here for her birthday in San Francisco. They loved the location and hotel. The day before, I called and spoke with one of the Concierges...I believe her name was Jenn. I wanted to send up a bottle of Champagne to my mom with a note for her birthday. Jenn was pleased to assist me and even offered to send up the amenity as compliments of the hotel. Everything was executed seamlessly and they went above and beyond. Thank you!

December 14

"Great Hotel. Has everything. Close to everything."

I don't understand some of the reviews on here we couldnt fault it. The rooms are big, clean, tidy and pleasantly furnished. The staff are always super friendly and helpful. The food is not daylight robbery prices. The fire pits and lounges outside are a great place to relax. The lobby WiFi is enough for your average needs.

San Diego, California
December 14

"Good Location but Many Issues"

The hotel is located in a wonderful location in San Francisco within walking distance of many restaurants, bars and shops. Arriving check in was slow, and the elevators in the lobby were not operable and had to take my luggage to the other end of the hotel to access an elevator to my room. The room was overall roomy but the bathroom was very tiny with typical Sheraton amenities.But the room was good for working and sleeping although the closet had a strange hanger system. But the TV did not work at all. Maintenance was called and the man threw my pants on the floor and kicked my luggage across the room trying to get the TV. Really rude and did not apologize. The Asst Manager was no help either. The breakfast bar was nice with good Starbucks coffees. Overall, a good location but the hotel needs many improvements for me to recommend to anyone.

Truckee, California
December 14

"I thought the dirty dishes outside the room were a got worse."

My husband and I stayed here for a fun (work) getaway. I have to come to the city occasionally and we usually try to a fun weekend of it. All was well, the valets were very nice. The room seemed nice...but I did notice that housekeeping left the room service tray outside our room on the floor in the hall, but I can overlook little things like that, usually. The concierges desk gave us pointers and we had a nice time having dinner and exploring the city, came back to the room (and the dirty dishes in the hall) and went to bed. We were awakened about 11:00 for a relentless fire alarm and went out to the parking lot with everyone else for an hour while the fire dept checked things out. There were no flood lights and without out cell phoned it would have been impossible to navigate the halls to get out of the hotel...especially with a tray of dirty dishes sitting on the floor of the hall. Were allowed back in. No employees were giving us information which was frustrating. We had to seek out employees in the dark and ask direct questions. The only announcement I ever heard was "We need everyone calm down!" As far as I could tell everyone was calm... but what a way to get anxious people riled up! We were evacuated again. No information offered, but upon asking we found that it was a false alarm. Still dark in the halls, still no power...Now the room service tray had been kicked over by fleeing guests. ~sigh~. We woke up to no power. No nice hair day for me! ~sigh~ We were told the power would be on in an hour, then were were told 1:00. At 1 when there was still no power we joined the mob of angry guests who were told they would not be refunded... and checked out.

Phoenix, Arizona
December 14

"Currently Renovating"

The taxi ride was very expensive and gave poor service to the hotel. Arrange a flat rate shuttle or transport to travel to and from the hotel. The hotel can do this for you. The taxi going to the hotel ripped us (3 people) off and talked on the phone in Arabic the entire ride. If you want to use the hotels computer by the lobby or to print a page it will cost you. They have a credit card terminal attached to both computers. Its best to do a flight check in using the rooms free wifi and get your boarding passes at the airport, if you don't want to pay. The hotel didn't offer coffee, water, or continental breakfast in the mornings. There was vending machines with snacks outside near the pool and beverage machines on every floor. It was rainy weather during our stay so the quart yard area and pool was not used. The pool looked clean. I was told by staff that the hotel was being renovated. At 8am I heard noise not far down the hall of power tools. My roommates Sleep Number bed didn't work properly and deflated every night. We reported it after the first night and maintenance came to work on it. There was plenty of towels, lotion, soap, shampoo & conditioner in the room. Our room was cleaned every day. Staff was very friendly. The view from the room 3117 window was terrific! You can see the Golden Gate Bridge, Pier 39, and Alcatraz if its not cloudy. Thankfully during our stay the weather improved.The room is a far walk from the elevator and we had a lot of trouble with the door keys. Staff had to come help us with the door twice. The location is very good for access to shopping, restaurants, Piers. We didn't have to walk far for every activity that we did. I would stay here again after renovation is complete.

Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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