of TripAdvisor Travelers recommend this hotel
"Excellent location - average facilities "
Excellent location with Fishermans Wharf a small block away. Extremely central & walking distance to 7 Eleven, CVS Pharmacy & all things San Fran. Hop on, hop off bus is 2 blocks away. The hotel itself was clean, modern & fresh. The rooms were also, clean, modern, spacious, with great lighting & 2 windows to the far side of the room. The windows also ajar as to let in some fresh air on a nice day. The heating/cooling in our rooms were excellent. The only downfall with the room was the size of the bathroom. Very small. ****We were EXTREMELY surprised to discover our room did not have fridges'!'***** Neither did they have free WIFI'!' The wifi (15USD per day) & parking (57USD per day) not being including in the cost of the room is one thing, but NO FRIDGE in your room is just unheard of...'! A fridge in a hotel room of this price is a an absolute necessity, especially whilst travelling as it is essential to have a refrigerated place to store water & food for day trips through the city/to Alcatraz. THIS IS THE SHERATON... The Sheraton is well known around the world for its 5 star services, but on this occasion it's far from a 5 star experience. When I queried about no fridges in our rooms apon check out I was told the standard rooms do not have fridges. We also noticed a used coffee mug in the hallway a few steps from our door. The coffee mug was not removed until day 3 of our stay.... DAY THREE. With daily housekeeping circulating throughout the hotel on a daily basis, you would expect the coffee cup to be removed well before day 3. Lastly, parking is not included in your stay. It comes at a fee of 57USD per day..... Very unreasonable.. Disappointing. Has really let the Sheraton brand down.
"nice rooms; great location -- note my final comment"
I took these photos of my room. This is what it looked like upon opening the door, after checking in. San Francisco is an older city, so it has a lot of older hotel buildings. This structure appears more modern—maybe built in the 1970’s. As a result, the hallways are wider, and the rooms are larger. The whole facility is well maintained—both the rooms and the common areas, and I really liked the décor. A lot of Sheratons I visit decorate using darker wood and earth tones. This facility sports a brighter “beach” motif (think white wash and light blues). In front of the hotel, they have five separate seating areas—each with their own fire pit. The lobby has a small bar, lounge seating—and a large work table seating (12+) with electric outlets and so you can work on your laptop, or recharge your smartphone. The room was comfortable. I liked the size, and appointments. There is a safe in the closet, if needed. The sink-vanity was bright enough; however, the enclosure for the toilet + tub was a bit darker. (Perhaps, they should replace the current bulbs with brighter LEDs.) I have been to San Francisco many times, and I chose to stay here based on location. The hotel is less than a two block walk to the heart of Fisherman’s Wharf. You can walk the entire distance from the San Francisco Maritime National Historical Park to the Ferry Building, and explore all points in between, without a car. Also within walking distance, there are a wide variety of eating options; grocery stores (Safeway and Trader Joe’s); a pharmacy (CVS); and a convenience store (7-Eleven). If you are a first time visitor to the city: Across the street from the hotel (Beach Street x Mason Street), “Tower Tours” has an office. Tower Tours offers a wide array of guided city tours of San Francisco, and tours of the surrounding region (Napa, Muir Woods, etc.). The Powell-Hyde Cable Car Turntable is nearby (if you want to ride the cable car)—and in fact, many tour companies meet in the adjacent park, as a starting point of their tours. On Beach Street (west of Taylor Street), there are businesses that offer bicycle rentals, Segway rentals, and “Go-Car” rentals. The hotel has parking, but you pay for it—not unusual for this type of market. A final thought: My room overlooked a city bus maintenance + parking lot. I kind of like “city noise”. But if you are light sleeper, you may want to ask for a room “not on that side of the building”.
"Terrible room "
Because I booked on this site was given a terrible room 2 double beds when I requested 1 king. Also a terrible street location super noisy! Will not use this site to book a room again. The employees were rude, location was good and it was a clean hotel. Just think they are rude to you when you book through a discount site.
"My Opinion "
My stay was for 5 nights. Not being familiar with San Francisco and staying at Fisherman's Wharf I envisioned some great water views. Instead the hotel is a short walk to the water and piers and my view was absolutely no view other than a roof top and air conditioning units. Oh well we were not in the room often but a street view would have been better. The room space was sufficient. Bathroom is very small. Room was clean on arrival. We had an issue as our plan was to "go green" every other night. Well after placing the card in door to signify this our entire stay we never had fresh towels unless we called or linen (linen not an issue). Called the desk on our evening return to room asked for fresh towels on day 3. Towels were promptly brought to room but the person instructed us to keep dirty towels for pick up next day. Next day returned to find no housekeeping services again. Towels remained on floor and garbage untouched. Basically no housekeeping service our entire stay. For this we received $15 in vouchers for going green. On to breakfast. We had early days planned and decided it best to eat at the buffet. Basic buffet of hot and cold foods. $30 person. For that amount I assumed wait staff would bring your beverages as in other hotels I have stayed. Wrong assumption. My suggestion is to walk a short block to IHOP which we did the remainder of our stay. Plus the hotel manager refused to put the vouchers I received towards the $60 buffet bill on our room charge. Had to be used for something we did not want at small refreshment area as we departed for home. There is outdoor seating around gas firepits which we enjoyed. I cannot comment on pool area as our days were filled with touristy things to do. To sum it up: What I know if I should ever return...I liked the short walk to entertainment and great restaurants. We found an IHOP for mornings which was pleasant. And unfortunately I would not go green as it means NO housekeeping. So take a tour of NAPA valley and bring back a bottle of wine to enjoy by the firepit. With my knowledge if I was to ever return to San Francisco I would most likely stay here again if I received a good deal.
"Terrible expereince. Worst hotel we've stayed in. Stay away!"
A few things went wrong. We specifically asked for a quiet room and then got put by an intersection outside our window. All we heard all night long were busses, trucks, cars and then homeless people/hobos shouting at the hotel in the middle of the night. Might as well have slept under the motorway underpass in a tent! We called reception and they could not do anything. They didn't even offer to move us. We also specifically booked this hotel as they had responded to a late checkout request from us as possible, but when we checked in they declined it. I even showed the confirmation e-mails and got no where. We have stayed at many Sheraton hotel in the past, but wont ever stay at a Sheraton again. It's been the worst sleep I've ever had in a hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM