"Good location, clean hotel"
We stayed here for 3 nights from April 17th with our two teenage boys and mother in law. We had interconnecting rooms which was nice. The rooms are clean and basic but comfortable. No wifi in the rooms which in this day and age isn't very good, and also the wifi in the public areas isn't very good. We had fresh coffee every day to make, clean towels and the bed was very comfy. The location was amazing - 5 mins walk to Fishermans Wharf. We also walked to Lombard Street from here which only took about 10 mins, and the financial district and Coit Tower was about a 30 min walk. The fire pits outside were nice to sit around although I thought the seat cushions could have done with a bit of a clean! Reception staff were very helpful. I needed to ring our airport transfer company to sort times, check into our flights online, and print boarding passes and the staff were only happy to help. The only real downside is that the walls are paper thin. We could hear people walking about above and people outside and the noise outside from the passing cable cars. I had ear plugs so I was ok I could sleep but if you don't like wearing earplugs this may keep you awake! Over all a lovely stay in a great location!
"Great location, some amenities"
Location 5*: close to the wharf and pier 39. Nearby parking, shopping and other conveniences Rooms 4*: spacious and updated furniture, well lit, good temperature control. The bathroom had a retractable clothesline to hang wet clothes. There however was a musty moldy smell everywhere Amenities 3*: yes there is a heated pool. Low rating for lack of free wifi. Who nickles and dimes for wifi' The workout room is in an adjoining building, bridge on hotel second floor. Limited channels for watching tv. Service 4*: the front desk people were friendly, but I never needed anything to rate them especially. Security is high and great. You need your room key to access remote doors and elevators.
Rooms were outdated, the whole place in fact. Expensive but you probably stay here for the location. Personnel was friendly, we got a fridge when we asked without any trouble. The pool was tiny, so was the gym. Use the parking across the street, much cheaper then the hotel parking.
This hotel is in a good position for Pier 39 where there are a plethora of restaurants and of course the famous Sea Lions. We were given a room on the 4th floor which are slightly bigger than lower floors. Avoid the rooms at the back of the hotel facing the "bus depot" the noise is constant throughout the night, with repairs etc. The hotel staff are friendly and the concierge is extremely knowledgeable and gives great advice. There is a supermarket on the next block which is great for snack or anything that you might have forgotten, there are a few restaurants nearby which are good value for money. We used Uber most of the time which worked out cheap and convenient. We also took a tour around the city which was great to see it all from the top deck. a visit to Alcatraz is a must as is the Golden Gate Bridge
"Horrible customer service"
Customer service was horrible. Upon checkouts I did NOT receive the necessary info usually given at front desk ie check out time Wi-Fi availability (only available in lobby) parking charges, immediately charged my card in full upon check including a $100 deposit. Was told I could not pay cash upon check out. I was double charged for parking. Keep your room keys away from ur phone I was told afterwards it demagnatizes them. I contacted front desk manager Shaun to refund 1 of the charged he gave me a number for their parking garage which is separate from the hotel to get my refund. The person in contact Efren does not answer and unable to leave a message. It's been over a week and I've left numerous message for the hotel manager Shaun, still unreturned! Although the motel was clean and close to pier 39 i will never stay here or recommend due to an incompetent staff!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM