SHERATON FISHERMAN'S WHARF

2500, Mason St, 94133, San Francisco, United States - Fisherman's Wharf
Average rating of the Hotel

2469 reviews

Description

Location:

Sheraton Fisherman's Wharf is a family-friendly hotel located in San Francisco's Fisherman's Wharf neighborhood, close to Fisherman's Wharf, Musee Mecanique, and Coit Tower. Additional points of interest include Westfield San Francisco Center Shopping Mall and San Francisco Museum of Modern Art.

Hotel Features:

Dining options at Sheraton Fisherman's Wharf include a restaurant. Room service is available during limited hours. Recreational amenities include an outdoor pool and a fitness facility. This 4-star property has a business center and offers limo/town car service and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities and conference/meeting rooms. ;Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/café, valet parking, and a concierge desk. This is a smoke-free property. A total renovation of this property was completed in May 2008.

Guestrooms:

There are 531 guestrooms at Sheraton Fisherman's Wharf. Guestrooms have city, pool, or courtyard views. Beds come with signature bedding and down comforters. Furnishings include desks and ergonomic chairs. Bathrooms feature makeup/shaving mirrors, complimentary toiletries, and hair dryers. Wireless Internet access is available for a surcharge; guestrooms also offer multi-line phones and in-room safes (accommodate laptops). Flat-panel televisions have pay movies. Air-conditioned rooms also include coffee/tea makers, electronic/magnetic keys, irons/ironing boards, and clock radios. Guests may request hypo-allergenic bedding and wake-up calls. Housekeeping is available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.

  • General services
  • Valet parking
  • Complimentary tea & coffee
  • Laundry facilities
  • Currency exchange
  • Reception
  • Concierge
  • Luggage storage
  • Limousine service
  • Multilingual staff
  • Free WIFI Internet
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Private parking
  • Air conditioning
  • Elevator
  • Wellness facilities
  • Fitness centre
  • Outdoor swimming pool
  • Dining
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
Average rating of the Hotel
62%

of TripAdvisor Travelers recommend this hotel


This average is based on 2469 reviews
Sleep quality
Value
Service
Rooms
Cleanliness
Location
November 14

"Crap."

Terrible hotel. No signs to tell you where to go...we weren't even sure we were at the sheraton. No fridge in rooms, bathroom is small and gross. Smells funny. Very uncomfortable for travellers. Wifi is $15 for 24hrs. It is close to most of the tourist attractions. Go to Bobos for dinner...amazing steak!!!

 
November 14

"Terrible Customer Service"

I am a platinum member and attending a conference at this hotel. I booked late but was able to secure a rate that was $10 higher than the conference rate but only for the first night. I tried to book a 2nd night but there was no availability for that night. I was going to give up until I noticed that it was possible to book both nights of the conference but at a significantly higher rate. So I emailed the conference contact and she directed me to her group sales rep. I emailed her asking if she could extend my existing reservation to include the 2nd night at the same rate. Why not right' Many of my other stays at Starwood properties has taught me, it doesn't hurt to ask and in many cases if there were rooms available they would try and accommodate you, maybe not at that price but they would try something. So I emailed and didn't hear from the Sheraton Sales person for 2 full days. I sent a follow up note and nothing for another 2 days, finally I asked a 3rd time and she told me they are sold out, which was not true. So I ask again, I see rooms available can you extend the rate. She then fwds my email to her supervisor with the note "here's another one!", whatever the hell that means, that I'm so annoying because I emailed her 3 times and she didn't answer and then I had the gall to call her out on her lie'! Her supervisor responds with an explanation that the rate is unavailable and there is another conference coming into town that has contracted 80% of the rooms and she can't extend the rate. Finally an answer I can understand and respect. But it pisses me off that it took that long for me to even get a response and then to not get a real answer until she had to escalate to her boss. My advice, if you are going to San Francisco the other Starwood properties are much better and their customer service is levels above the Sheraton Fisherman's Wharf.

 
Seattle, Washington
November 14

"So so and no views..."

I stayed here on business for a few nights and I guess you get what you pay for. The rooms were clean and the lobby nice but at the end of the day I've stayed at nicer Sheratons. Also one of the draws to this hotel was the proximity to the waterfront but you are actually blocks away and I'm not sure that any of the rooms actually had of a view. My view was of Safeway and Trader Joes. :(

 
Bangor
November 14

"Mixed experience"

Stayed here for 5 nights in November. Great location near the Wharf and bus stop which brings you into city centre for pennies. Two Cable Car stops nearby. Concierge services and restaurant recommendations were excellent. I was a bit disappointed with the general Sheraton standard. It's not 4 star. No fridge in room. Wi Fi free in lobby but not in rooms cannot understand this as we stayed in several smaller hotels during our trip and all were free Wi Fi. Rooms relatively small. Booked through a hotel website (which was cheaper than going to the hotel direct) and was told my stay could not be included for Starwood points.' Cannot understand that hotel rates far more expensive than website as they have to give these operators 20% of what you pay. Overall was satisfied mainly because of location and concierge services. Happy hour each night is also a nice touch.

 
San Francisco, California, United States
November 14

"Seedy Hotel - Be Safe, Stay Somewhere Else"

I am sitting here writing this review after checking out of this hotel. The experience was so surreal I feel the need to write it down now so as to accurately depict and hopefully save others from an awful experience. Details included for those who care - but I would NEVER recommend this property. Ever. Ultimately this is a seedy hotel that presumably gets by on its convenient location. My sister and I checked into the hotel for a conference we are both attending in SF. I am an SPG Gold Member (2 stays from Platinum). I travel a ton for work and always try to stay in SPG hotels. Never have I experienced anything even close to the poor conditions and customer service I received in this Starwood hotel. We checked into the hotel and headed up to our room. When we got on the elevator with our bags there were a couple young men milling around who followed us onto the elevator. You have to swipe your key to get access to the guest floor. They didn't pull out a key, but rather waited for us to set down our bags and pull ours out. As females traveling alone we thought it best to trust our intuition and notify the front desk using a hallway phone. Immediately after hanging up we were aggressively approached by another man telling us our assumptions were wrong. Carefully backing away we rounded the corner to encounter two men yelling at one another in an extremely heated argument. The hallway was littered with men, dirty carpeting and walls that look like they haven't been cleaned in over a decade. As we reached our room we see an armed security officer in a bulletproof vest - while we hoped that this was in response to our phone call, it certainly didn't settle our nerves. Open door - light switches don't work, and the two double beds on our confirmation is actually a king. Every word from the hallway can be clearly heard through the walls and the floor looks as though you would never want to walk in the room without shoes on. We immediately decide to leave and move to another Starwood hotel in the city. Back down to the front desk to explain that we were leaving and why: We are told that they cannot help and will be charging us for the room because we have technically already checked in. The woman working (wearing a name tag indicating she worked in accounting) did not express any concern for what we had just experienced and said we could check out, but they would be charging my card for the room since we technically checked-in. I told her this was unacceptable. I was checking out mainly because my sister and I didn't feel safe given what we had experienced and our gut was telling us to get out. We clearly stated we were moving to a sister property and the reasons we were departing and she only continued to repeat that the card would be charged and no one with authority to make decisions works at night. She instead directed me to come back to the hotel the next day to speak to a manager. I again stated that this was not an acceptable solution, but she continued to press that there was nothing that could be done. Shortly after a gentleman came from the back and asked what the issue was. My sister and I explained again the series of events. Not only was he completely devoid of empathy he chose to roll his eyes, be defensive and act as though our complaints were completely unfounded. My sister told him he could choose to be flippant, but that wouldn't change the fact that we weren't comfortable staying. His aggressively stated response: You obviously don't want to give me the chance to fix it." While he did offer to switch our room location, he couldn't seem to grasp that there wasn't anything he could do to rectify the situation or undo the interactions we already had. And that unless he was magically going to change the quality of the hotel and the sketchy guests roaming the hallway, there wasn't much that could be done. After continually restating our issues for almost 15 minutes he finally agreed to remove the charge. Shame on us for not thoroughly reading the reviews before booking - do yourself a favor, spend the extra $40 bucks and go to the W down the street.

 
Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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