The Duke Hotel lies in the safe, quite and exclusive Parioli in the Villa Borghese area, 2 km from Via Veneto and 2,5 km from Piazza di Spagna (Spanish Steps).
"2 Nights in Rome"
The Duke Hotel reception staff were polite and friendly, the rooms were adequate but reasonably basic. There is a courtesy bus available which will take you to the edge of central Rome, but it is difficult to get a seat on the bus at morning and evening peak times. Most tourist attractions are about 10-15 minutes drive away and 15 euros in a taxi
"Rocky start but great stay in the end"
I planned the trip to Rome for my boyfriend's birthday and saw this hotel and the reviews and thought this would be a nice hotel to stay in. The hotel is about 45 minutes from Fiumicino airport. Due to the time we were landing (midnight) and it being our first time in Rome, we booked a car via the hotel. The drive met us in the airport and took us in a lovely BMW with complimentary water. It cost 65 euros It might have been due to the time it was when we arrived (1:30am) but the hotel clerk was not the friendliest of people. Again, if i was up at 1:30am I wouldn't be either but first impressions... I booked a superior room and when I entered, I was really disappointed. The room was smaller than shown in the picture. (Room 422 btw - avoid it). There was supposed to be a dining room table in the room but there wasn't (due to the size), the bathtub was chipped, the hairdryer broken and the toilet didn't flush. I called down to the reception and the same guy that 'greeted' us answered but was not interested. All he said was that it was a superior room. I knew I wouldn't get anywhere with him so I tried to sleep. At about 7am I went downstairs (I was quite annoyed) and thankfully another member of staff was there. I told him the issues and he did say it was a superior room but would see what he could so to change it. After a few minutes on the phone, he told us to pack our things and by the time we returned to the hotel we would have another room. This guy was very understanding and helpful. Sure enough when we returned we had been upgraded to beautiful suite. All the furnishings were intact, there was a balcony with table and chairs that overlooked the city, it really was beautiful. Breakfast is between 7 - 11 and is a great selection. There is an array of pastries, bread, hot food such as eggs sausage and bacon, as well as fruit. The hotel as a whole (as is much of Rome) is quite old school and has a nice authentic feel to it. Other than the guy on the arrival, the staff are really helpful and friendly, They will help you with anything you want. The hotel did provide us with an adaptor for the plugs (I'm from the UK). The internet was a bit slow but you're not going to b stuck in the hotel all day. Each room has a 'handy' device which is so helpful. Without this, we would have been stuck. Its an android device that lets you can make calls and browse the internet or use it for googlemaps (which is what we did). Such a good idea, There is a shuttle bus that runs every 15 minutes. It carries 6 people and gets you to the Piazza del Popolo in about 8 minutes. Make sure you book this in advance or as soon as you know when you want to leave. On the way you go through one of Italy's biggest parks and the National art museum. Where the shuttle bus drops you, Flaminio metro station is about 30 seconds walk and Termini is 4 stops away from this. This is handy to know as from Termini you can get a straight train back to the airport which takes about 30 minutes. Tickets are 14 euros each so save your money rather than get a cab. The Piazza del popolo is busy with many restaurants and shops. From here it is about a 15 minute walk to the pantheon. You can also walk to the trevi fountain and Colosseum from here. We walked to the piazza on our first day and it took us about 20 mins (we walk fast). All in all the hotel was lovely. Its a great location with a handy supermarket right next door to purchase anything you need or may have forgotten to bring. I want to thank all the staff for their help and incredible customer service. They rectified the problem and made this such a memorable trip.
"Comfortable & delicious food."
LOCATION: Whilst sited outside the main tourist area, it was quick and easy to get to relevant transport links. Info re: availability of the free shuttle car was unreliable at times when trying book seats when away from the hotel, but again this was an added bonus. Although reception staff were pleasant and helpful when booking shuttle to go to Piazza Popolo (for main transport links) and with requests for information. BEDROOM: The room was very clean, comfortable, quiet and well equipped. The 'Handy' Smart Phone was a wonderful, surprise tool and free. We used it everyday to get info about sites we wanted to see, routes and even used it a couple of times to call family/friends to tell them what a wonderful time we were having. BREAKFAST: Breakfast had a good choice. EVENING MEAL: A little expensive but a lovely menu and food was well-present and delicious. GENERAL: A quiet city break hotel, but lovely decorated and has communal seating areas. Thank you to all the staff, including behind the scenes staff we didn't see - room attendants, kitchen staff etc.
"Excellent base and good value for money."
I booked this hotel for three nights, flights and other extras bundle on Secret Escapes - very last minute but with a sudden urge to get lost in the beautiful Rome! My partner and I were greeted by exceptional reception staff when we arrived at the Duke Hotel. We were checked in promptly and although our room wasn’t quite ready yet, we were directed to the bar/lounge area for our commentary cocktail. Being a self-confessed cocktail lover I was disappointed to receive a glass of sparkling wine. However the lounge was comfy - a much needed seat with attractive, though a little worn décor. Our bar server was a little blunt but our language barrier was the assumed explanation for this. After about 30 minutes; the same man who had checked us in directed us to our room. I had read reviews that the rooms were too small but we found it fine for our trip. Storage, table and chairs, security safe, modern bathroom (shower a little aggressive but much preferred to the drippy trickles so common of hotels.) Bed was two singles pushed together but we slept brilliantly. Earplugs recommended if you are a light sleeper – the noise of the street below will wake you up. We could also hear people in the corridors but this is not unusual. Cleaned beautifully every day and we never even saw housekeeping during our stay! The view from the balcony was of tall apartment buildings but considering Rome is for exploring this didn’t bother us. Our one problem with the room was that the TV was described as ‘X amount of channels on a superb flat screen’ or something to that effect and prompted the illusion of something similar to Sky/TiVo. All the channels were in Italian except for VHS playing music. We did not come to Rome to watch TV in the hotel room but enjoy an hour or so when winding down for the night so this was quite annoying. However, the hotel does have free wifi so this was massive plus. We were able to connect with social media and check in with family back in England. Also, the ‘Handy’ phones allowed access to the internet and come with their own ‘what to do in Rome’ style app. These phones make the world of difference when out and about. Equipped like any smart phone with maps, handy tips, GOOGLE! The main use of the phone for us was calling reception to book onto the complimentary shuttle service. You need to book as the car only has 6 seats for guests. Described as a 7 seater shuttle on our booking site – as a party of two, this was no problem but I think they like to bend the truth a little. The shuttle will take you from the hotel to piazza del popolo. However do not get caught short like us and use all the battery on the maps. You will need this to book a shuttle when you are ready to go back to the hotel (if not booked in advance) – we ended up having to walk back from the piazza after an already long day of sightseeing! Breakfast included your usual eggs, bacon, sausage as well as breads, meats, cereals, pastries and fruit. As well as fresh juice, coffee, tea etc. It was good, but sometimes a bit slow to replenish. I loved the oranges, much nicer than the ones back home!! There is also a small store just down the road for any nibble and drinks you might want. Overall, this is great base with links to the main parts of Rome and good value for money.
"Great staff !"
Lovely spacious rooms , very friendly , helpful staff , great breakfast buffet . Shuttle bus very handy , loved my time in Rome , won't hesitate to return to the Duke Hotel next time I am in Rome . Thanks
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM