The Ritz-Carlton, Pentagon City is a business-friendly hotel located in Arlington, close to Fashion Center at Pentagon City, White House, and Arlington National Cemetery. Additional points of interest include Jefferson Memorial and Lincoln Memorial.
Dining options at The Ritz-Carlton, Pentagon City include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a sauna, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4.5-star property has a business center and offers a technology helpdesk, audio-visual equipment, and business services. Wireless Internet access is available in public areas. ;Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 366 guestrooms at The Ritz-Carlton, Pentagon City. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and scales. In addition to in-room safes (accommodate laptops), guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, minibars, irons/ironing boards, and clock radios. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.
"Excellent customer service"
Wonderful staff, always very helpful, and with a big smile. The doormans, the bellboys, the front desk, everyone is super friendly. The hotel is beautiful and elegant, rooms are big and the bathroom amenities are great. They offered us a welcome drink and everytime we were on the lobby they offered us cookies. The also offer cookies and bottled water outside the hotel in the mornings. And there is a metro station just a few steps away. I Totally recommend this hotel!
"Decent option for the area"
We stayed here for a weekend and had an overall positive experience. The hotel is in a very convenient area, located next to freeways and lots of amenities. The rooms are older and could use some freshening up but are overall pleasant and comfortable. Our room did have a wet spot on the floor that was never cleaned up, even after three requests. The spot may have been from a leak or from some type of carpet cleaner-- we never received any answers or much of an attempt to resolve the issue. The hotel is not a bad option, but next time we visit the area, we will likely stay somewhere with more modern, cleaner rooms.
"Customer Service Excellence!"
It's funny how you can live somewhere and see places and just overlook them. This is what I have done for years with the Ritz-Carlton Pentagon City. Although I am from Glen Allen, VA, I go to NOVA/DC/MD quite often. I decided to go here to celebrate my 29th anniversary. Well, upon arrival, you must know that this property is adjacent to the Pentagon City mall. It's in the heart of a busy area. But don't let the entrance fool you. Once you pull up, the Valet staff is right there! Very prompt and polite. They have citrus water outside for you if you are thirsty from your travels! The daily valet cost is $38.00. Going in, I noticed this wonderful smell! They burn these delicious candles inside! They sell them and I wanted one so bad! But they were out. Ok, checking in was a breeze. The front desk staff is great! Very welcoming in and very quick with answers to any questions you have. Oh, and you can get a glass of bubbly and some cookies when you check in! The decor of the hotel and rooms is...what I would say....presidential. Lots of blues, golds and crystal. The room was very comfy. Now if you are short, such as myself, be prepared to vault onto the bed! It's high! LOL! The toiletries are nice. There is a mini bar, but it's not stocked too much. We went to a Nats game. The Metro is right outside of the hotel. So if you want to get around, use the Metro! It only cost my husband & I $12.00 round trip to the stadium and back. Room service was great. They have a nice variety on the menu. The food arrived promptly and it was good! Again, the server was so pleasant. We did use the pool. When they say indoor heated pool, they mean it! It was great! There is a nice sized fitness room for you fitness gurus. The locker/dressing rooms are very nice and clean. There is also a sauna and steam room in this area. Very nice. Check out was fast and easy. But again, even upon checking out, the service was great! I felt like a guest until I pulled off! This hotel is a great value even for the chain! It is a Marriott so you can get your reward points. Oh, and being right at Pentagon City mall doesn't hurt either! Can't wait to go back!
We had a wonderful stay at the Ritz Carlton Pentagon City. The staff went above and beyond to fulfill all our needs. Words cannot express nor do justice for the staffs at this hotel. We would like to especially thank Tod Marrow and his wonderful staff for making our stay truly memorable. A heartfelt gratitude to Nesasami in guest relations who exceeded our expectations with impeccable service. The afternoon tea with delectable cakes is a must have experience. Thank you Hayat for making my husband's birthday truly special. And not to forget Mamadou for greeting us daily with a welcoming smile. This hotel has wonderful decor, perfect location and amazing staff. Highly recommend anyone coming to DC to stay at this hotel. Looking forward to coming back to DC and just to stay here again!
"Made a three week stay very comfortable"
On business in DC, I stayed here for three weeks. Everything about this hotel was lovely from a comfortable room, excellent room service to a very large gym and pool. However, what made my staff five star was the friendliness and welcoming attitude of the staff. Every single one of them made me feel welcome after a long and often grueling day, often remembering my name. Having a lobby that smells like baking strawberry pie certainly helps. My only minor complaints is that the gym could get hot and humid in the afternoon and the TV channels are limited. I will be back as often as I can.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM