"Washington DC the right way"
Great location attached to a shopping mall and easy access to the Metro. Hotel staff was extremely friendly and made you feel as if you feel as if you were staying with family rather than checking into a hotel. Every hotel employee treated my family like royalty and gave us whatever we needed without having to ask for it. Large, comfortable rooms, plenty of towels, a giant flat screen and Nespresso coffee machines - all great for relaxing after a day filled with sightseeing. Exceptional food in Fyve with a gifted executive chef - a little pricy but worth every cent.
"Not a true Ritz-Carlton "
I have stayed at many Ritz-Carltons before and this hotel is no Ritz-Carlton. This place is a subpar Marriot at best, the room wasn't the cleanest and the minibar was half empty upon arrival. It is located right outside D.C. In Pentagon City and is attached to a mall. Based on location and being attached the mall the clientele is less than desirable. The price seems too good to be true, well it is cheaper for a Ritz because this place is no Ritz. The room was cleaned while we were out and we got back to find trash still on the floor next to the barrel. The pool area was under construction and when booking they never mentioned that. Would have to say next time I come to D.C. I will avoid this place and area at all costs. The people who run this place might want to take a trip to another Ritz to see what the hotel should be like and how the staff should carry themselves.
"Wow - Wonderful Stay"
We stayed here 3 nights on our trip to Washington DC and had a wonderful time. This is a great place to stay with kids, we had 3 kids with us and they absolutely loved it. The staff was great - typical of the Ritz service you'd expect. The room was nice, clean, and well kept. We had breakfast in the restaurant everyday and it was perfect. This stay made the entire trip to D.C. beyond expectations. The kids keep asking when we can go back and we definitely will. I'd recommend anyone stay here if you can.
"Very Disheartening Experience"
My check in experience was horrible, I reserved a king bed with high floor and they gave me a double bed and low floor, the valet did not open our door and assisted others prior to us and we were there first, we waited over 10 minutes to see if we assist and he did not until my husband addressed him, which he should not have to do. I was very excited about staying here and it broke my heart the way I was treated, this is no cheap hotel and should cone with superb service!
"Get away with the kids"
Lovely hotel and family oriented, they welcome u like they a friendly neighbor and they respond to my kids like family. The ritz kids treats gives such a joy wlcm in their faces . Another visit soon!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM