The Ritz-Carlton, Pentagon City is a business-friendly hotel located in Arlington, close to Fashion Center at Pentagon City, White House, and Arlington National Cemetery. Additional points of interest include Jefferson Memorial and Lincoln Memorial.
Dining options at The Ritz-Carlton, Pentagon City include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a sauna, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4.5-star property has a business center and offers a technology helpdesk, audio-visual equipment, and business services. Wireless Internet access is available in public areas. ;Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 366 guestrooms at The Ritz-Carlton, Pentagon City. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and scales. In addition to in-room safes (accommodate laptops), guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, minibars, irons/ironing boards, and clock radios. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.
Nice hotel just a few steps from the metro with a mall next door. Fantastic staff - some of the best front of house staff I have ever seen (bar the staff in the restaurant/bar). Arrived earlier than planned and they offered complimentary early check in. They also did the same for check out and I was able to stay in my room until 2pm. The food in their restaurant was lovely - especially their onion soup. Service in the bar/restaurant was a little slow for my liking and I do wish the staff there were a little less suspicious when asking for my ID whilst I ordered my irish coffees!
The Ritz-Carlton Pentagon City and its staff impressed me and my partner tremendously. At every point in our stay, we were impressed by the professionalism and warmth of the staff- from check-in, to the bell hop service, to dinner, to room service, to check-out, we were taken care of. It was so refreshing to stay at hotel where they know your name, it felt like a personalized experience! The room we stayed in was great- extremely clean and extremely comfortable, with all of the modern amenities we have come to expect of the Ritz-Carlton name. We had a great time and will definitely be back for another night soon. Thank you Ritz-Carlton Pentagon City for making our weekend special!
"Customer service vanished at this Ritz"
Maybe too many meetings and conventions to keep standards up. Checked into a meeting based suite and requested concierge upgrade based on my Marriott status. No can do because it costs $100 per night for two people. Fine! take some of my 400k points and we're good. No can do because points are for rooms. Fine! Rent me a club level room for three nights with my points. No can do because we are full at the club level. Well, wink, wink, I'm not going to use the room anyway - just the access that you offered to sell me. Conversation over. Nice suite - multi million dollar renovation but unlike much cheaper hotels they can't figure out the importance of a personal shower configuration. Doesn't matter to me but my wife loves the shower wand. Request to see hotel manger - you got it - not available. Good thing its not a real problem!
"Not as Ritzy as I'd hoped"
Me and the Mrs headed up to the Ritz for a quick one-night vacation. I've had the good fortune to stay in a few Ritz properties. So, I was excited to share a special Ritz visit with my spouse. The hotel is super-convenient for DC trips. Easy access off the highway and right in front of a metro stop. Makes for easy visits to the district. First non-Ritz moment was check in. Took forever as there were a couple of challenging guests ahead of us. Usually, Ritz staff would have had help there right away to alleviate wait. Not this night...bummer. The room itself was fine for a Ritz but nothing special. While no one thing was a disappointment, there were a series of "off notes" that bummed me out. Not much counter space in bathroom, dirty caulking around some tiles, tarnished brass on main door into room. TV was small in relation to the room. All little things that I'd never complain about in a hilton or a westin. But...this was a Ritz and that's the kind of detail they're supposed to care about. All-in-all, its a perfectly fine hotel but missing some of that Ritz stardust I was hoping for.
"Classy hotel close to airport"
It was not my first stay at this hotel, but just confirmed that the excellent service is predictable and always welcomed. It is a nice location for meetings; food is good; and service is what you would expect from Ritz Carlton. Amanda, at check-in was wonderful and accommodating. I always ask for a quiet room, and she gave me a room at the end of one of the hallways; even though it was not a very high floor, it was very quiet with a nice view. There is a mall right next to the hotel which makes it convenient, and there are good restaurant choices around the area. It is a short ride from the airport and close to the metro line.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM