I have stayed at this hotel once before and had a wonderful experience. This time however was full of unneeded stress and had myself and husband wishing we would've stayed at a different location in the area. First and foremost we were here for a weekend wedding and did not have much luggage enough for us to carry, the bell staff yelled at us when we unloaded our car and took my bag out of my hand and placed it on a cart. I even said I did not need their help. It was disrespectful. Second, do not do early check in because this hotel does not care they will make you wait for 3 hours and never call you to let you know your room was ready. Then when you call them out on this issue they act as though they had no clue it was done, even though you checked back twice. Then we were told it was free wifi and it was not you had to pay each night you were there. The room was very clean and nice, as well as most of the staff were very nice. It just irritated us that we traveled all the way to wait 3 hours for a room, when we were planning to have some relax time before all the wedding festivities.
"Pentagon City Ritz is Great!"
The staff is wonderful. We were attending a conference and while we had banquet food, it was always good and fresh. Room was very nice and love, love, love the robes in the room. Metro access is easy for transportation.
"Excellent services, great location"
Pentagon City Ritz-Carlton is located at the top of the stairs of the Metro, just the second stop from Reagan Washington International Airport. The hotel is attached to an upscale mall that has another indoor connection to the Metro. If the weather is bad you can spend your entire trip without going outside. Everything in DC is a short Metro trip away. The hotel itself is staffed with very friendly, helpful people. The concierge is always available. The rooms are large and comfortable, and always completely clean. Some of the rooms don't have the greatest view (looking out over the roof of the mall for example) but even in those rooms you can find something interesting to look at. The pillows are soft, the mattresses are firm, the tub is large enough for a very tall person to have a comfortable bath or shower, The restaurant and lounge are great meeting-places. The banquet facilities on the 2nd floor are clean and tastefully posh. They aren't enormous, so check your group size, but have been perfect for our size group.
Outstanding stay with my son!! Great experience and awesome location. We visited the museum and was so excited to be this close to the mall for shopping and food. We also went area in the area for the movies and other entertainment.
"Excellent hotel in DC area"
The hotel is right by the shopping and Metro station. Very convenient location. Very clean and the staff are friendly. The club lounge service is great, all complimentary food and service at club lounge is special. I'll come back aging definitely.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM