The Ritz-Carlton, Pentagon City is a business-friendly hotel located in Arlington, close to Fashion Center at Pentagon City, White House, and Arlington National Cemetery. Additional points of interest include Jefferson Memorial and Lincoln Memorial.
Dining options at The Ritz-Carlton, Pentagon City include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a sauna, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4.5-star property has a business center and offers a technology helpdesk, audio-visual equipment, and business services. Wireless Internet access is available in public areas. ;Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 366 guestrooms at The Ritz-Carlton, Pentagon City. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and scales. In addition to in-room safes (accommodate laptops), guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, minibars, irons/ironing boards, and clock radios. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.
We were here as my Uncle was buried in Arlington National Cemetery. Very convenient location. LOVED the Metro system. Large mall next to hotel. Nice walking/running/cycling trail close by. Took the train from Reagan airport to hotel with no problem. People on train so helpful as I needed assistance getting around at times (e.g. What side of the tracks to stand on, is this my stop, etc.)
"Amazing service, facilities a little dated"
Stayed for a conference in August 2016. Amazing service from the front desk staff who remembered me by name later on in my stay. The doormen sometimes jumped to open the doors--or ignored me--not great for a Ritz. Bell service was prompt and courteous, Room service was polite, but forgot the ice in a glass for my drink. The elevators were really slow. In the room, mostly fine but a few odd things Luggage racks were battered and dinged up. Electrical outlets are now a must in a hotel--the ones by the bed were hidden and inaccessible. And the bathroom. Nice enough--but the light fixtures had yellow lampshades over them, and the light bulbs were dim--NOT helpful when you're trying to get ready in the AM. Others have written about the water drainage problem--it appears to be sporadic--wose in the AM when everyone is showering. The toilet never flushed right and took two flushes to get rid of just toilet paper. The mattress was lumpy, but the sheets were nice. There was no recycling bin in the room--made me feel bad to dispose of bottles and cans and paper. The TV was fine, toiletries nice, minibar was checked every day and had a little bit of room to store some of my own sodas (from the CVS across the street). There's no sundry store, so prepare to walk across the street if you need a magazine or mouthwash. The fitness center was open from 4-MN. Nice amount of equipment, bottle water supplied--but really--give us a bin to recycle the plastic bottles please. Noisy too. I could hear sounds form adjacent rooms, the hallway and the front of the hotel. All in all--nice veneer, but needs some work on substance
"Thank you Sonia! Great Ritz-Carlton with Less Attention to Special Ocassions"
Before anything, I would like to extend my thanks to Sonia at the Club Lounge for always being so helpful and paying attention to our needs. She really went above and beyond to make sure that we were taken care of and always approached us with a smile and professionalism. The rest of the hotel staff is quite friendly and the Club Level rooms have been renovated and look great. The heated pool, sauna and steam pool are quite amazing and worth trying out. I have to say that I left a little bit disappointed as I celebrated my birthday in such weekend and no one made a mention of it during the check in process or stay. Other Ritz-Carlton hotels have made our stay during special events extra special and at least, we received a card noting our celebration. I would have expected that after noting this in my reservation more than nine months ago this would be recognized, but it was left completely unnoticed. Other than this fact, it is a decent hotel.
Wonderful experience and thoughtful service. All aspects of our stay were excellent. The turn down service was a great touch and the concierge was very knowledgable and helpful. The room was large and spacious.
"This is the place to stay"
You know how people say, “Well, it wasn’t the Ritz”' Well, this is The Ritz. We were there for a three day weekend and couldn’t have been more pleased. It is an excellent property. The room easily accommodated our family of three with a king bed and roll away. The AC kept the room perfectly cooled and was never loud. The beds were very comfortable. Plenty of light with modern, comfortable furnishings. The bathroom was of average size but it too was well-lit and the shower was great. The location of this property cannot be beat either. It is part of a mall, which was handy as we had forgotten to pack our son’s socks. Cannot be any more convenient to the Metro and not far from anywhere you want to be. What sets The Ritz apart from many other hotels is simply the friendly, warm, welcoming, excellent staff. We always felt as if they genuinely cared about our comfort and experience. From the valet, to the doormen to the front desk to the housekeepers (room was kept very clean). They all did an excellent job as far as we’re concerned. We hope to return here again on our next visit to DC.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM