"Pretty good but lacking in a couple of very small details"
Overall my stay was excellent, the valet, concierge, and front desk greeted me by name each time I entered or left the hotel, my room was immaculate, the bed was one of the most comfortable I've slept on in a hotel. The staff doesn't know the difference between the caffeinated and de-caffeinated coffee pods they supply for the Nescafe in-room coffee makers. It is annoying when it is re-stocked with only decaf, even more so when you call the front desk and ask for more regular coffee pods and they send up more decaf. Even though I had multiple excellent interactions with the valet staff, during one departure I had to walk through heavy rain (just a few steps but still...) to get to my car, and when I was leaving for the airport they had my car ready but not the keys, I had to wait several more minutes for those.
"Very intense fragrance/scent made it a disappointment"
The main reason why I rated my stay / experience less than excellent is due to the smell inside the hotel. When I first checked in, I was assigned a room on the 4th floor. This floor was un-renovated (also a moderate setback). However the biggest immediate issue was the extremely strong stench of aromatic fragrance wafting in the hall and inside the guest room. Like a strong, stuffy and musky cologne smell... the windows of the hotel don't open, and I felt asphyxiated. I called the front desk and explained the situation, and asked if there were a floor that had less air scent pumping in (perhaps for more sensitive guests). I was politely offered a new room, on the 14th floor. A bellman brought the keys and I headed up - this was a renovated floor which was nice. The cologne/air scent smell was a little bit lessened (but still present). Though in addition to the air fragrance/scent smell, this floor and room also had the lingering odor of fresh paint, wall treatments and carpeting (from the recent reno). So my situation was still not great... I've never had so much trouble with smells in a hotel. I wanted to leave pretty badly, but the area was totally sold out so I had to stay. It was only 1 night so I tolerated it. I spent time outside of the hotel, and kept the air running. I did acclimate a bit overnight, but wow I couldn't imagine spending several days in this hotel. If you want to add a scent to create some kind of special atmosphere, just add a very tiny touch of it - like perfume or cologne, a little goes a long way!! You don't need to pump it out so strong. There's a lot of amenities adjacent to the hotel, which somewhat helps make up for this issue. But still not enough... I would avoid this hotel in the future due to the strong cologne/fragrance they are pumping inside the property. More fresh air would be much better for people. They should invest in an energy recovery ventilation (ERV) system that can efficiently bring fresh outside air into the rooms.
Most of it is very good with a couple of notable exceptions. One, the beds are way too high and impossible to transfer into safely. Engineering can and will remove.the bed frame and drop the mattress and box spring on the ground but it's a little too low then. Also, the thermostat is blocked by furniture as well as the curtains and windows. Other than than it's lovely and right by the Pentagon City Metro station.
"Classy and comfortable"
Always look forward to stays at the Ritz. It's clean, comfortable, classy, and friendly. The staff bends over backwards to resolve issues quickly and generously. Comfy beds and bedding, and love that Nespresso machine they now have in the room.
"Wonderful in every way."
Fantastic hotel in a great location but the real excellence is the staff! Cannot praise them enough. We were there for a weekend getaway of shopping and football - shopping next door at Penagon City Mall was perfect and nice to go back to room and relax away from the hustle and bustle of pre Christmas shopping. Metro station was close and made getting to FedEx Field for Redskins game very east. I'd give this hotel 10 stars if I could!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM