1250, South Hayes Street, Arlington, 22202, Washington, United States - Ronald Reagan National Airport
Average rating of the Hotel

600 reviews



The Ritz-Carlton, Pentagon City is a business-friendly hotel located in Arlington, close to Fashion Center at Pentagon City, White House, and Arlington National Cemetery. Additional points of interest include Jefferson Memorial and Lincoln Memorial.


Dining options at The Ritz-Carlton, Pentagon City include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a sauna, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4.5-star property has a business center and offers a technology helpdesk, audio-visual equipment, and business services. Wireless Internet access is available in public areas. ;Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.


There are 366 guestrooms at The Ritz-Carlton, Pentagon City. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and scales. In addition to in-room safes (accommodate laptops), guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, minibars, irons/ironing boards, and clock radios. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.

  • General services
  • Wedding planner
  • Valet parking
  • Laundry facilities
  • Concierge
  • Babysitting
  • Multilingual staff
  • Free WIFI Internet
  • Room adapted to disabled people
  • General amenities
  • Disabled access
  • Wellness facilities
  • Spa
  • Massage
  • Sauna
  • Hammam
  • Fitness centre
  • Indoor pool
  • Dining
  • Bar
  • Breakfast
  • Business facilities
  • Conference facilities
  • Business centre
Average rating of the Hotel

of TripAdvisor Travelers recommend this hotel

This average is based on 600 reviews
Sleep quality
Atlanta, Georgia
December 14

"Friendly and convient to metro and mall"

I stayed here for 3 nights while I attended a conference taking place in the hotel. Everything was perfect except for 2 small things - (1) if you stay in the room during the day, be prepared for lots of knocking on the door. I came upstairs to take a call, and I was visited by a maid, a manager-type person, and a third person who came solely to see if my minibar needed restocking. (2) I called the concierge for brunch recommendations. I was told that the concierge did not arrive until 10am on Saturdays. When I finally spoke with someone, the person knew very little about close brunch spots and tried to get me to visit the hotel's restaurant. (I had nothing against the hotel restaurant, but I had already eaten there several times and was meeting someone who was not staying at the same hotel.) Other than that, I enjoyed my stay and took advantage of having a metro station and mall attached to the hotel.

Boblingen, Germany
December 14

"Great service, friendly staff, awesome location and kid friendly"

From the start our six night stay with two young children was fantastic. The staff from the get go was friendly and helpful with all our needs. We were able to check in early, which was nice after a long flight and the time difference. We also requested a crib and that was all setup in the room before we checked in. From the valet staff to housekeeping to room service we were pleased with the service and warmth we felt from everyone. As a Gold member the internet was free however breakfast was not included. The hotels location was also very convenient and no need for a car as the metro station is just below the hotel. We visited the National Zoo, Smithsonian's and even went out to Tyson's Mall (new silver line) on the metro, avoiding all the crazy traffic. In addition having the mall connected to the hotel was a god send during the cold winter days, no need to put on a coat just steps away from Starbucks. I highly recommend the hotel to everyone who needs to be in the Arlington or DC location. You will not be disappointed.

Richmond, VA
December 14

"Nice, but we were "forcibly serviced""

This is a beautiful hotel, though the ground floor seems small, so it won't immediately impress. Nicely decorated for the holidays. Elegant. The rooms were comfortable. Nothing to wow you, but very nice. The linens on one of the beds smelled a little stale, but we just lived with it. The restaurant/lounge downstairs Fyve was great. The easy access to the mall was convenient and offered an easy source of entertainment. Nice comfortable place to stay. The hotel entrance was a little tricky to find and you MUST valet park, so keep that in mind when booking. Also, I paid $9.95 for internet access that worked for a little while, then stopped, and also didn't work the next day. I think free and reliable wifi is a must in this day and age. I don't think any of the rooms have a good view, so don't stay there hoping for that. There was a problem with our room upon check-in. The door handle was not functioning and not lighting up. The maid a few doors down immediately offered to help, and her manager followed along a minute or two later. After determining the door handle was malfunctioning, we had to go back downstairs to change rooms, but immediately, a staff member came over to us and offered to help, saving us from waiting on the check-in line (of 2-3 people). So, yes, problems can occur, but it was nice that the polite and friendly staff was really trying to help resolve the problem quickly. So here is what WASN'T nice: We were forcibly serviced. Being that we were only staying one night, we only had one carry-on size bag, which was on wheels, and a small backpack on top. The doorman/bellman offered to assist when we pulled up. I told him very clearly, no thank you, it's just the one bag, we can handle it. Nevertheless, he literally grabbed the bag handle from my companion's hand and insisted on wheeling it for us into the building. I didn't have any bills smaller than a $20, so then he had to stand there while I got change from the front desk personnel to tip. Very awkward. Unpleasant. And completely unnecessary, as we told him we didn't need his service and he ignored us and did it anyway. It was irritating to feel obligated to tip for a service we didn't even want! So, that was bad enough, but would you believe it happened on the way out as well' We easily wheeled our tiny bag from our room to the front door, and saw our valeted car 15 feet away. Again, the same bellman was there and I pointed to my car as I walked and told him we were checking out and there my car was. He offered help with the bag for those last 15 feet, and I told him we didn't need help. AGAIN, he wrestled the bag from my companion's hand and insisted on wheeling it over for us. He went to the back of the car with it, and I told him "We would prefer to handle it ourselves. I'm putting it on the side here, and I want to do it a certain way." Did he give up' No, he opened the car door, and put in the bag anyway, and not the way I wanted it done (due to particular items inside.) Then he stood there for a moment hoping for a tip, but no way was that going to happen again. We left feeling irritated. I understand he works for tips and perhaps at a nice hotel it is frowned upon for guests to handle their own bags. However, the wishes of the guests should always take preference over the desire for tips. Insisting on taking our bags when we said no was like shoving a forkful of cake into our mouth when we said we were too full for dessert. It's just not okay. Hopefully, someone will offer him additional training...

La Jolla, California, United States
December 14

"nice, luxurious and convenient to everything"

Very nice hotel and staff. Club lounge was superb. Convenience of the metro right out in front gave it a special benefit for business or tourism in DC. Pentagon City is full of shopping options if that is what you are interested in.

Cairo, Egypt
December 14

"Perfect location"

Stayed during a work visit to the Pentagon, this hotel is as convenient as you can get. Short walk under I395 to the Pentagon, or hop on the Metro to go anywhere. The room is smallish, but for the price ($149) a night it was a good deal considering the location. And a meal at the nearby Lebanese Taverna Restaurant is a must as it is a fabulous meal!

Booking conditions

Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM

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