The Ritz-Carlton, Pentagon City is a business-friendly hotel located in Arlington, close to Fashion Center at Pentagon City, White House, and Arlington National Cemetery. Additional points of interest include Jefferson Memorial and Lincoln Memorial.
Dining options at The Ritz-Carlton, Pentagon City include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a health club, a sauna, a fitness facility, and a steam room. Spa amenities include spa services and massage/treatment rooms. This 4.5-star property has a business center and offers a technology helpdesk, audio-visual equipment, and business services. Wireless Internet access is available in public areas. ;Wedding services and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands. This is a smoke-free property.
There are 366 guestrooms at The Ritz-Carlton, Pentagon City. Beds come with pillowtop mattresses and premium bedding. Bathrooms feature makeup/shaving mirrors, designer toiletries, bathrobes, and scales. In addition to in-room safes (accommodate laptops), guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Air-conditioned rooms also include desks, minibars, irons/ironing boards, and clock radios. A nightly turndown service and housekeeping are available. Cribs (infant beds) are available on request. Guestrooms are all non-smoking.
""Ladies and Gentlemen""
Not "staff." Not "team members." Not "personnel." The Ritz-Carlton refers to its employees as "our Ladies and Gentlemen." Nice touch. Check off all the standard boxes:Location was great (next to Metro), amenities (plush robes, fine toiletries & bedding), quiet room, etc. What made the difference was the service - impeccable. Other reviewers have used "classy" and "elegant" and I would agree. During my stay, a colleague told me that she had done an internship for Ritz-Carlton and described a top-to-bottom culture of service to the guests. Another colleague staying at this hotel while I was there described how the bellman noted the name on the luggage and how she was then greeted by name at the registration desk. Small courtesies that leave a huge impression. Ladies and gentlemen focused on the customer - a winning combination!
"Score - 100% for service!"
I stayed here 6/19-6/22 for a business trip and was really blown away by the service. Everyone I interacted with was friendly, warm and helpful and that was consistent across the hotel where I was frequently asked how my stay was going and received many offers to provide additional assistance. Turn down service was great too. My room was spacious and very clean. This is a great location where you can connect to the Pentagon City Mall thru the hotel, and just a few steps outside, you are at the Metro. I would call the hotel interior slightly older although still charming and grand. Overall my impression was that this hotel is very well run. I was delighted by high level of service and would highly recommend.
"Great Location, Metro Stop, Huge Mall"
Hotel is very convenient to metro station, airport and the mall has great shopping and food. Hotel service and staff make the stay very enjoyable. Have stayed here several times and have never been disappointed.
"Wonderful Hotel with Great Staff"
Can't say enough good things about this hotel. Classy, comfortable, civilized and elegant come to mind. Yes it is not as modern as many hotels (the in-room safe uses a key'') but that just adds to the charm. From the cookies and infused water in the lobby to the ability to walk 50 yards to the Metro, to the doorway to the mall, it has everything you need. The icing on the cake however is the staff. The cannot be nicer, more helpful or any more informed on the hotel, or the area they serve. A special thank you to Virginia Trancheva who helped us immensely when I stupidly left items in a cab. She went above the call of duty in our opinion. However, we discovered she is not alone as everyone working there seems to have the same fabulous attitude. Recommend' Absolutely!!
"Doesn't get better than this."
Wonderful place to stay. All the staff are excellent and friendly. Rooms are well appointed and comfortable. Hotel is close to a metro station and all amneties. The pool is excellent. The restaurant serves exceptional food. Great hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM