The St. Regis San Francisco is located in central San Francisco, close to San Francisco Museum of Modern Art, Union Square, and TransAmerica Pyramid. Nearby points of interest also include AT&T Park and Asian Art Museum of San Francisco.
Dining options at The St. Regis San Francisco include a restaurant and a bar/lounge. Room service is available 24 hours a day. Recreational amenities include an indoor pool, a spa tub, a sauna, a fitness facility, and a steam room. The property's full-service health spa has massage/treatment rooms and beauty services. This 5-star property has a business center and offers small meeting rooms, limo/town car service, and audio-visual equipment. High-speed Internet access is available in public areas. This San Francisco property has event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. ;Business services, wedding services, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a coffee shop/café, valet parking, and a concierge desk.
There are 260 guestrooms at The St. Regis San Francisco. Beds come with premium bedding. Bathrooms feature separate bathtubs and showers with handheld showerheads. They also offer phones, televisions, and makeup/shaving mirrors. In addition to CD players, guestrooms offer direct-dial phones with voice mail. 42-inch plasma televisions have DVD players and pay movies. Air-conditioned rooms also include desks, minibars, complimentary bottled water, and remote lighting/drapery/curtain control. Guests may request irons/ironing boards, hypo-allergenic bedding, and wake-up calls. A nightly turndown service and housekeeping are available. Cribs (infant beds) and rollaway beds are available on request.
My wife and I stayed here for the last stop on our honeymoon and, unfortunately, it was a disappointing experience. On the positive side, the staff was gracious and helpful during our stay, and the concierge suggested a great restaurant for dinner, which she booked for us. Room service was also fabulous. However, there were just too many negatives, including above all else the lack of soundproofing and the hotel's failure to acknowledge that we were married or on our honeymoon. We contacted the hotel a few days prior to our arrival to arrange for car service from the airport. In doing so, we also let the hotel know that we would be arriving for the last stop on our honeymoon. All of the reply emails from the hotel staff called me "Mr." even though I have a feminine name and registered as "Ms." (and a quick Google search for my name would reveal my gender). I'm guessing this is because my wife has a more common feminine name so they assumed I was a man -- poor assumption on the part of the staff that should not have happened. Also, the driver of the car the hotel booked to take us from SFO to the hotel dropped us off at the wrong hotel (even after we asked he if he was sure it was the St. Regis), so we were forced to walk a few blocks to the hotel with all our luggage. Once we arrived at the hotel, our experience was no better. The staff continuously greeted us both as "Ms." rather than "Mrs.," despite having told them that we were there on our honeymoon. They also did not acknowledge that we were there for such a special occasion. Both other hotels we stayed on during our trip gave us complimentary upgrades, kind notes, and chocolate/fruit platters. One also gave us a bottle of champagne in our room. The St. Regis did not do a SINGLE one of these, or anything else, to acknowledge our special occasion. Even a small congratulations would have gone a long way. Our stay was also disrupted by the constant (loud) noise outside -- a protest outside on our first night, and a concert on our second. The were so loud that they could be heard word for word inside our room. The protest was so loud we could barely even hear the television - and we were up on the 13th Floor! At a hotel of this caliber, there is no way it should not have better soundproofing. However, had we felt welcomed at the hotel (i.e., had we been called "Mrs.," not "Ms." and "Mr.," or had the hotel otherwise acknowledged that we were there on our honeymoon), we would not have been so unhappy trying to wait out these events or asking for a different room.
"Best of the best"
Absolutely love this hotel. The lobby is always lively. The rooms are modern and fresh. The restaurant is first class. And the indoor pool is great. Add to that the occasional John Madden sighting in the lobby back in the day and it makes for a perfect trip. Centrally located and to me, the best option in SFC.
"Big town hotel in the center"
The hotel to stay in if you want to stay in the center of SF. Close to everything except PIR 39. Big room, ok but nothing special. Service - What' How do you spell that' If you want that stay in another hotel. Gym was ok and the bar is nice.
"Outstanding service...the best I've experienced at any SPG property"
We were in San Francisco Bay Area for two weeks recently and ended our trip at the St. Regis, staying a total of 5 nights. There were a few technical issues with the room but the hotel resolved these issues seamlessly. 1) During the stay, my daughter became ill and had a high fever for the last 3 nights. The staff went out of their way to make sure we were comfortable, including sending up the platinum breakfast to our room so we can stay with our daughter. 2) Even though this was not part of the amenity, the butler took care to include something for the kids when the morning coffee was brought up. 3) There was in issue with the minibar fridge...the hotel put in an additional fridge and replaced the milk for our kids voluntarily. 4) The air conditioning malfunctioned during our stay, which was in the middle of a heat wave. Even though the issue was resolved the same day and the room never became uncomfortable. The hotel was courteous enough to send up a letter of apology and credit my SPG account for one nights stay, which is substantial. We never complained or even asked...it was really a nice gesture. 5) On departure, the valet service arranged for a much better car than we were going to book at the cost of a taxi. These are just some of the highlights. At every encounter, the staff here was just incredible compared to the Hyatt Carmel Highlands, where we stayed at just before the St. Regis. (a separate negative review will be posted on this former Park Hyatt property). As a platinum member with nearly 5 million earned lifetime SPG points through stays, I can honestly say, this hotel has the best service and attitude of any hotel I've been at. It's not a resort property but they took care of me and my family extremely well. The only downside, which I do have to mention, is that the hotel is beginning to show its age a little and probably due for a midlife renovation...however this is negligible in the bigger picture.
"Amazing Staff.... Amenity not great"
Myself and my wife stayed at The St Regis during our vacation the first week of October. The hotel is centrally located for all major sightseeing attractions and two minutes from the central shopping hub. The staff here are amazing, with at least two of the front desk staff offering advice on restaurants and transportation. They also remembered our name and greeted us every time we went past them in the lobby! Wow The bar in the lobby is stunning and the seating is perfect for small groups and couples. WiFi is complimentary in the bar for two hours. The selection of drinks is consistent with a good five star hotel with local beers and wines along with classic favourites too. Prices are top end but well worth it with stunning service to match. Our room was very good with a couple if points which failed to meet or exceed our expectations. On arrival we observed the stunning room design, fixtures and linen... All great. There was a large king bed which was really really comfortable. There was plenty of storage space and a good size room and bathroom. Where I feel this Hotel lacked the finished touch of other five star hotels were stayed in on our vacation were: 1: we had no air conditioning the whole first night which was really frustrating albeit I accept these things happen and there was an apology letter on the floor in the morning. However we were charged the full rate even though the room was in the 70's the whole night! 2: we left the Hotel at 11am on day two and when returning in the evening the room had not been made up. Just poor I am afraid. We had to call down for towels 3: The internet is 15 dollars a day plus tax. Greedy in my view. Westin dont charge 4: The shaving mirror light did not work 5: there was no iron in the room and were waited a while for one to be sent up 6: There is no coffee in the room. Unreal. It costs over 20 dollars to have one coffee delivered to our room. No thank you 7: The shower water pressure was not good. I would expect a better shower than you get in a holiday inn and you dont I am afraid. So in summary: this is a good hotel in many respects, first and foremost the team who are excellent but you have to be honest when you are paying this much money for a room. For me the amenity levels failed to meet our expectations and for that reason I would perhaps consider another Hotel next visit. The air con issue was unfortunate but my bill was the same so I cannot reconcile giving this Hotel any more than a three for that reason
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM