of TripAdvisor Travelers recommend this hotel
"Super Cool Hotel "
Loved staying here! Great location! The rooms are incredible and the restaurants and bar area are a great place to hang out. Rooms are well equipped for working and relaxing. I didn't want to leave the property!!!
excellent staff - I lost my mobile phone in a cab and they helped get it back for me - they were very helpful and although staying longer elsewhere in San Fransisco I would book a stay here next time - nothing is too much trouble
"Out of This World "
As a frequent traveler as well as someone who enjoys nice hotels, I can comfortably say that the only way to describe this hotel is unbelievable. I want to start off by saying how amazing the staff is here truly what sets this hotel apart from any other establishment in San Francisco. I can assure you that the staff makes you feel like they are welcoming you into their home. All extremely eager to help as well as extremely enthusiastic. I'm a traveler with specific needs when I travel. I hate scents. I like to be comfortable as anyone should feel. I was very impressed with the hotel in how all my needs were accommodated. We were given an amazing upgrade which made me feel super welcomed and excited for stay. The overall means on how we were accommodated were shy from out of this world. The rooms are unreal. Very spacious with a modern touch. It's not so modern to where it's cold it honestly is very warm and inviting. The decor sets this hotel apart. A city such as sf is notorious for crammed hotel rooms which are outdated. The newest and the best technology is clearly apparent throughout the facilities making it more efficient than the normal property. I can assure you that my stay was the best stay I have had in SF in the past years. They have a House car which can take you in the evenings to restaurants in the area. It doesn't hurt that it's a Bentley either. In addition the spa looks very nice unfortunately I did not have the time to use it. I did however have the time to check out the pool which is a great escape for a relaxing afternoon in the city. The stay was amazing. Below are some staff members who made my stay extra special in there own unique way: - Hung (FD) made checking quick and was very helpful as well as informative - Veronica (FD supervisor) kindly welcomed us to the property and was a gracious as well as an outstanding host. She continuously looked after us on our more than amazing stay. Brightened up our smiles and made this trip more than me memorable with her beyond positive attitude and more than gracious hospitality - PM doorman was the first image of the hotel and greeted us with a smile also was kind enough to arrange for the Bentley house car to take us to dinner - The overnight crew who was there for us when there was a slight hiccup which was discovered while trying to find an outlet for my phone. - Steven in reservations who was able to help me make sure my stay was going to be more than seamless by assisting me in choosing the best accommodation as well as package. - Maryanne at the concierge who helped plan our Easter Day in the best way possible. During our stay there was a slight hiccup pertaining to something discovered unexpectedly while looking for an outlet for my phone charger. The way in which the situation was handled was seamless and professional at the absolute highest levels possible. The overnight team assured me that it would be rectified first thing in the morning, which it was. The following day, after returning to our room we had a personal note from the hotel manager, Andre Brose, apologizing for the mishap. It's the little things like that which set my whole trip apart. Even though there was something which did occur unexpectedly, the hotel not only rectified it in a professional manner but also made up for the issue. That on its own shows that customer service is valued and delivered at the utmost highest level possible. This stay was nothing shy of 5 star and 5 diamond. You can guarantee that I will be back for every trip I take to San Francisco whether business or leisure. This hotel is worth every penny.
"MMMM UNDECIDED ABOUT ALL THE HYPE - NEEDS REVAMPING"
I am unsure how different hotels get their ratings. I mean what do have to get to attain a five or six star recognition. This abode in the Starwood has a 7 point rating so I guess the expectations are high. Maybe this sometimes is part of the issue in the projection of what to expect. That accompanied by a rather gorgeous looking website which makes the hotel look extra splendid. So on entering the hotel I was rather surprised to find that everything was far less spacious and smaller than given the impression. There is a line fire that greets you and behind that a bar with seating. And that’s it. To the right is the front desk and concierge and that is your total lobby. It feels boutique rather than grandeur so the first issue is to get your head around that. We were shown to our room which was modern without feeling totally up to date in your face no techno design. It was pleasant. Before we set out we had numerous emails from an assigned ‘butler’ asking was this a special occasion and was there anything we could do to further embellish our stay. We did inform them we were celebrating an occasion. So this was the first disappointment. Our room bode ill in fact that the only adornment was a cactus – I mean if you are into feng shui surely this was an omen. There were no flowers, chocolates, drink or even a little card from our best friend the ‘butler’ who had appeared so concerned about our welfare. And having been to Venice in the summer where all of those items were in our room including a cake had been present it was all rather flat. Plus the fact that there were no amenities left ready in the bathroom we were initially rather disappointed in our inception to the hotel. We did offer feedback to the hotel and they did try and make amends. The staff are delightful and despite our setbacks we did get used to this hotel which felt more like home than any grandiose experience. There are several other drawbacks which without wanting to be too critical I would offer to the traveller. We enjoyed breakfast in our room. This is called ‘fine dining’ another word for room service which has the same odd connotation as ‘butler’. My husband did have on one occasion the most incredible eggs benedict – the hottest and most professional ever served in the room. On another occasion he had one sesame bagel and I had three pieces of toast with tea and coffee and the bill was $71. Of course this was absurd as four pieces of bread could not be considered fine dining and certainly we could have brought a shelf of bread at Wholefoods for that. The bill was duly amended to $50. I personally believe that these prices belong to a hotel offering better services. The lounge downstairs, the only room to plonk yourself in between sightseeing is also frequented by outsiders. So if you come back late there will be a host of business people complete with their computers doing work and it is very often difficult to find a seat. Please note that if you wish to have a guest over between 10.30am until 12pm there is NO FOOD offered in the lounge!!! This means that you have to order from ‘fine dining’ in your bedroom. Apparently there is no call for an extra waiter to be used at these times. So would I go back to this hotel. Well it is in a superb position. Next to all the art galleries and a short walk to Union Square. The vicinity has good restaurants and the hotel offers an evening drop off service with their car. The most redeeming feature of this boutique hotel is their staff. They were kind, patient and professional. With every problem they rose to the occasion and attempted to find a solution, even if it did take away valuable time from your holiday – yes I would return with lesser expectations. We happened to use Starwood points for this stay – was it worth it – not really.
"Oustanding as Expected!!"
When one pays this kind of price, all we want it meets our expectation; and it sure did. Easy check-in, got upgrade to a room with a view with my SPG gold status, fabulous comfortable room that everything worked, used the gym a couple of times, final bill was right and simple check-out. Non-eventful and that's what wanted.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM