of TripAdvisor Travelers recommend this hotel
"Amazing stay at this amazing hotel!"
We stayed here for 3 days during following a long drive up from LA! The one big thing that stands out for us was the staff - they are lovely! If you choose anywhere to stay in SF - this has got to be the place! Location is great and we even got a free car service one day in a Bentley around town!
"Very unhappy customer"
I stay at the St Regis on average four nights per week for the past month. Having spent well upwards of 10,000$ at this particular location, I was shocked to learn that they charge hotel guests 20$ to use the sauna and steam rooms at this property. In my opinion, this falls short of the St Regis experience that I was expecting at such a hotel. When speaking to the front desk, I was told that, though this was a common concern, the Hotel has no control over what the spa charges as they are owned by separate entities. This response was unacceptable to me as a frequent St. Regis and SPG customer. I choose the St.Regis brand expecting to experience all-in luxury and a smooth stay when I am travelling for business. At 450$ US per night, I do not understand how these basic amenities are not included when many other lower tiered SPG hotels nearby allow access. Whether or not SPG or St.Regis owns the Spa is irrelevant to me as a customer, and in fact, this profit sharing arrangement between those two entities should not be relevant or a concern to me. The front desk also mentioned that this was not the first time this issue is raised. Though I believe all St Regis guests should have access, at the bare minimum, there should be spa vouchers made available for platinum SPG members during their stay. I look forward to a member of the St Regis San Francisco getting in touch with me to resolve this issue.
"Solid choice in SF "
We stayed two nights and this was our second visit. I prefer the layout of the deluxe king room with the shuttered tub adjacent to the sleeping area. However, I think because my husband is an SPG member, they automatically upgraded to the executive room. Neither of us liked the room layout. The closet is in the corner of the room near the desk and it is quite small for two or more travelers. The bathroom feels narrow and small with the shower literally opening directly into the toilet area. Because of the awkward layout, the wall mounted television is completely offset from the bed and is more suited for viewing from the desk. (Not that we watched any TV, but if this is something someone would like to do from the bed, it's not ideal!) Long story short, I'd skip the executive room. Either book a deluxe on a high floor with a view or splurge on the Astor suite if you'd like more space. A butler can bring you coffee in the morning. However, if you are they type of person who cannot stand any human contact until at least three sips of hot brown liquid, you will need to request a coffeemaker for the room. Easily done upon check in and they will deliver a pot and all of the necessities. Service is excellent at the hotel. Speaking of service, I had left my book face down on the bed to hold my place and when I returned to the room, turndown had placed a bookmark in my book! We tried the spa and enjoyed our treatments. The spa is interesting. There are separate locker rooms. After changing, there's a small co-ed sitting area. Then guests are taken in an elevator to the separate gender waiting areas and treatment rooms. Personally, the waiting areas feel sterile and like a doctor or dentist office! I prefer a more dimly lit and relaxing environment at the spa. We ate at the Grill and enjoyed our meal. The service was timely and friendly without feeling overbearing or intrusive. Pros: Great service, very responsive staff Housekeeping is great On-site restaurant is good Spa Onsite Good fitness facilities and lap pool Good location in close walking distance to union square, shopping mall, movies. The ferry building and Chinatown are farther but very doable.
"I want to live here "
This is my 3rd visit and I keep thinking how great my life would be if I lived here. The rooms have the most calming beautiful decor. The staff is incredible from the valet to the porter, front desk, bar tender mangers, security, restaurant servers and housekeeping. My visits have been short and on off hours and everyone I encountered was fully invested in making my stay perfect. This hotel exhibits the gold standard of professionalism and attentive management, in the good sense. No issue or request is too complicated. Even during an SPG points snafu on my 1st visit, the manager reached out and handled it beyond my satisfaction. The food is also great and I recommend the Eggs Benedict and turkey club for room service. Another tip, the kids menu is available late night in case you need chicken fingers, etc. Also, I love the lobby decor.
"Great 5 nights"
We stayed at the St. Regis over Christmas Eve and Christmas holiday. This was a perfect place for our travels. We were traveling with our small Pug and Yerba Buena park is across the street from the hotel which is convenient for traveling with a dog. We ate breakfast in the hotel dining room many times and the service and food were very good. The lobby is sleek and modern and has free coffee in the early morning. We stayed on the 20th floor and had an expansive view of the city. The Museum of Modern Art is right next to this hotel. The guest rooms are sleek and modern and super clean. Not much closet space for two people but we made it work.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM