THE ST. REGIS SAN FRANCISCO

"Security Issues"

Over the Martin Luther King holiday weekend, my wife and I visited San Francisco for the 4-day weekend --> a wedding to attend, family, friends, etc... Decided to try the 5-star St. Regis and at $500+ a night expected a fabulous stay. Yes, the staff is excellent, even supurb. However, the St. Regis in S.F. is "not safe" for guests! Let me explain the comment for clarity. The elevator system for "guests" has no internal controls... Anyone, and I mean anyone, can enter the 20 story building from a number of entrances and enter the "no key" control elevators... And no security is present on a daily basis. This is a frightening evening proposition, period... Especially for unescorted single guests. I report this because of a secuirty incident that almost happened involving yes, myself and my spouse, which I reported through the hotel chain of command. Unfortunately, up and through the General Manager's office the response (although very professional) was (is) totally unsatisfactory. Bottom line: We would never stay at the St. Regis SF again and would strongly advise others to consider the issue of safety and security before they proceed!

"Floating in the clouds"

There is something unique about this place. The design of the rooms makes you feel you are one with the sky. The tall windows next to the bedside and the open air view from bath tub makes you feel as if you are floating in the clouds. I slept almost 9 hours which is highly unusual on a business trip and with a minor continental jet lag. The chef makes some unusual stuff not found anywhere else.

"This is the Place to Treat Yourself!"

I came to San Francisco from New York to visit my son. Then the great snowstorm that never was made my flights get cancelled. I had been staying at The Palace Hotel, but they told me that they would need my room, so I decided that as long as I had to pack, I would treat myself well and moved a few blocks to the St. Regis where I stayed in a huge suite, over 900 sq. ft. The staff is amazing, the breakfast very good. My only disappointment was that in a suite this big, the walk-in shower is quite small, has no bench or grab-bar in it. They have a complimentary Town Car service that took me to dinner at Fisherman's Wharf last night. The driver was excellent and I tipped him the $5 I would have paid an Uber share!

"Great location"

We recently stayed at the St. Regis San Francisco--family of 5. It was an excellent stay with a great location. Close to Union Square and tons of shopping. Also walking distance to the Ferry Building and trolley rides for "touring."The rooms are super comfortable and luxurious and the staff is very accommodating. Concierge helped us with all our needs from dinner reservations to tickets to Alcatraz. The Grove located right out the door is a great place for breakfast or lunch. Had breakfast there one day (expensive!), but super tasty. There is an excellent Mexican place in walking distance called Tropisueno. Totally reasonable and our kids loved it too--but atmosphere is perfect--and not kid like. The pool was lovely and I think that the spa looked fantastic, but I didn't get to go (with the kids). The lobby bar is great for a drink and fun people watching. Definitely recommend and will go back!

"Once again, wonderful!"

We stayed at the St. Regis again at the end of October and as usual, the service was impeccable. We ate and had drinks at the lobby bar, which were excellent. I also made use of the spa services and had an outstanding experience. We had an issue with the keys opening the door the first day and this was immediately handled by the front desk staff. Check in and check out were quick and painless. The rooms are large and comfortable. It is within walking distance to shopping, the conference center and museums. The only two issues were the house car was ALWAYS unavailable. In addition, there is a charge for in room wifi, which with rooms that are generally over $600 a night, you would think this would be included.