Ideally located in one of the best areas of Madrid, on the Paseo de la Castellana, the AC Aitana hotel is next to the Santiago Bernabéu football stadium, just 8mn by car from the Prado Museum, 13km from the Madrid-Barajas Airport and only 500m from Gregorio Marañon metro station.
of TripAdvisor Travelers recommend this hotel
"Delivers the expectations of a Budget traveler "
This is a good budget hotel located in Business district of Madrid. Good for families too. Clean and elegant with a good Gym and basic facilities. Rooms are well maintained though small in size. Service is good too.
"Great room, poor service "
The room was great and definitely 4 star standard. However service wasn't too great. Staff is unfriendly, when I ask for things like international adapter or weighing scale - its either comes at additional cost (which isn't the case in most 4 star hotels) or not available with no solution. For a 4 star hotel I expected more.
"Perfectly positioned business hotel"
Very understated hotel, nothing immediately impacts you, but that's one of its charms. It's a perfect hotel for the finance district, but also really good for a AC Madrid match too, being a short walk from the stadium. Subdued, restrained, quite, confident. The staff are very friendly and deal with you in an unhurried, unflustered way. They exude efficiency. The rooms are large enough, clean, have good desk space and a stand out feature are the bed linens which are very high count cotton, some of the nicest sheets I've slept in away from home, and I am a thread count nerd. No tea and coffee making stuff as far as I could find. Mini bar! The restaurant might seem like it's not working, but it is. There's a great San Miguel on tap and the little menus hide some really lovely food given it's not much more than a bar menu. I had a caesar salad with crispy chicken, on another night a tuna salad. Both very nice. A colleague had steak which even for this flexitarian looked delicious. Breakfast is the usual continental buffet fair, but with lots of selection, some nice breads and fresh fruits and sweet pastries among the usual choices. Coffee is one of these pod affairs which I am not keen on due to the waste they produce (plastic pods). Otherwise enough to eat, of good quality and choice. All in all an absolutely safe bet for a business trip. No surprises, no disappointments, just a solidly good hotel.
"Most definetley will be staying here again. "
Great place to stay especially if you are visiting the Bernabeu Stadium. Clean and modern, fast check in. We cannot say enough good things about the staff here. They were very friendly and extremely helpful. Alex, Ruth and Martha were especially kind and helpful to us during our stay here. Thank you for making our first stay in Madrid pleasant!
"Mostly good but....."
We have stayed here 3 times as so convenient for Bernebeu and overall we like- food good, and most staff really pleasant and welcoming. Breakfasts very expensive and can be noisy. Although a silly thing we were really quite unhappy on our latest visit - we eat in the lounge intentionally to watch la liga to which is not available in the room. Only 3 other customers in lounge and at the request of one of them, just as the match started, staff turned TV over to basketball without asking if we minded, even thought we were obviously watching the football. I went to reception and informed the staff member that I thought this was rude, and he should have perhaps asked us first - I said not to change back as did not want to cause too much of a fuss, but just wanted to give feedback. 2 minutes later at the request of the same customer (who was only drinking coffee and glued to their laptop throughout!) the staff then put the TV sound on too - I felt this was a bit provocative given I had only just suggested they should have shown more respect when changing channel and I did then ask for them to turn sound off - the staff view was it was for me to object not for them to ask if we minded - sorry, thought we were customers! I can't help but feel the other customer was given priority because they were Spanish.........as I say small issue really, but why so wrong to expect respect'' Might look somewhere else next visit.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 12:00 PM , Check-out: 12:00 PM