Located in the heart of Madrid, in one of the most elegant streets of the Chamberi Distrit, next to the Paseo de la Castellana, AC Santo Mauro hotel is only a few minutes away from the main points of intrerest in Madrid.
of TripAdvisor Travelers recommend this hotel
"Great hotel, not great customer service follow up"
Hotel is beautiful, serene, comfortable. Lots of staff. But we were not able to make it the first night because of British Airways IT catastrophe and they charged us for the night anyway. Our travel agent asked them if they would waive and they said they'd check, I asked when we checked in they said they'd email the General Manager, I asked again when we checked out and they said they'd ask the General Manager. I emailed directly three times. Crickets. Not cool.
"Beautiful Hotel, fabulous Staff!"
We came to this hotel for the last 3 days of our Business/vacation trip.We chose it because of it's affiliation with Marriott, and the fact it seemed like a beautiful place in which to explore Madrid from. There are so many positive things to say about this hotel, but I have chosen to focus on the people. When we arrived, parched from a long cab ride, we were immediately offered a glass of refreshing fruit infused water. we were then shown to our room, where we were met with the gentleman handling our luggage. I am not one for "over the top" attention, even in expensive places, but the service they provided seemed very comfortable, natural, unpretentious. That is either their style, or they are very good at reading their clients. Our room was spectacular, with lovely linens, comfortable bed, and very high quality amenities. I will mention one thing, and that is the terrible selection of English channels.We are not big TV watchers on vacation, but after a long day of touring, walking and late dinners, it would have been nice to come home to something other that news.(but that is my only, and very tiny complaint) The concierge we sought help from was "in training" and she was delightful, and very helpful. She listened to what we wanted, and recommended accordingly. Good choices, and perfect for the day! The best part of our stay, was the breakfast.While I will describe it a bit for you, it was the staff that made it special. We had the continental breakfast, and was far from the typical. Everything was delicious, high quality, and delivered in a way that made you feel special. They automatically knew what you were entitled to, and brought you the appropriate menu. No embarrassing questions "do I get this" or "how much do I pay for this'", However, if you wanted something not on the menu, you could ask for it, and if it was an additional cost they would tell you up front. Again, this was done in a very subtle, respectful and professional manner (not snooty, unless that's what you wanted) We had choices 3 items, and with each came croissants, and pastries, juice, coffee,and a variety of other items that were far too much for us to eat. No matter, everything was delicious and tempting, had we not been accountable for our calorie intake! Ok, so for me, the best part was the bit of attention I personally received. I am sorry I didn't get her name, but if management reads this, they will know who the petite, curly haired, beautiful woman is that took care of us (May 20 & 21). She noticed that my voice was very "rough" (due to a cold) and she brought me a natural hot remedy to sooth my throat. I was delighted, and so appreciative of her kindness, and personal touch. The next day, she asked if I would like it again, and I happily accepted. To me, those are the things that make a place memorable. Of course, if there was anything terrible, it would have stood out as well, but I don't think they are even capable of doing anything other than treat their client extremely well at AC Santo Mauro. I witnessed people treat the staff arrogantly in the breakfast room, and was mortified as they too were English speaking (giving the rest of us a bad rap). No matter, the staff handled them with the utmost respect, and immediately addressed their concerns. Yes, this was a splurge, but was so worthwhile. We really felt pampered, and isn't that what travel is about too' I can hardly wait for an opportunity to return.
"Great area, glamorous hotel. "
We loved this area of Madrid and the overall feel of the hotel: the public rooms and interiors are jaw-dropping certainly. Our room was in the old palace and tucked away through the garden. It was quiet up there (double glazing) and nice cool wooden floors. Concierge service was excellent, they got us all the restaurant bookings we asked for. Breakfast service was a tad chaotic although friendly enough and the food was very good. Lovely barman in the cocktail bar (worth a visit) made us two cracking cocktails! Overall recommend, although check whether they have an event in the garden - it meant the garden was out of bounds for one of the days we were there. Lunch outside on the first day was great and access to a bit of outdoor space is always welcome.
"A tiny bit of peace and quiet in the middle of busy Madrid"
Gorgeous, luxurious hotel, very exclusive-feeling and private, right in the middle of the city, yet so very quiet. We had two different rooms in two different buildings (had to move because of mobility issues) and both were wonderful.
"A pleasant change from identikit corporate hotels..."
Travelling with work I chose the Santo Mauro from our list of hotels having previously stayed at the Intercontinental and the Villa Magna, both about 10 minutes walk away. The hotel is located in a business district, a short stroll away from the upmarket shops of on the other side of the Paseo de la Castellana. Arriving quite late I was greeted with a roaring party being hosted by a watch manufacturer but, as promised, by the front desk this pretty much settled down immediately. The hotel is based around an old house / palace / courtyard get up which is unusual and really very beautiful. Definitely however take up the offer of being shown to your room. I boldly walked off declining any help only having to sheepishly return to say I couldn't find it! Once found the room was excellent albeit in 2017s universal muted colour scheme. I had free wifi with my Marriott membership - it wasn't wholly clear whether you got that anyway to be honest. But eitherway it was quick which is more than can be said for many hotel internet connections. The room was otherwise in an excellent condition. Bathroom was high on the marble scale. Shower was excellent. King size bed was king size and comfy. Air con broadly delivered on its promised temperatures. My rate included breakfast which was served over ornate dining room. Food was great. Service perhaps a little slow for my liking but if I was being more leisurely I'm sure I would not have noticed. Check out was smooth and efficient. All in a great find - smaller than most which gave it a great feel, as did the historic nature of the building itself which gave a welcome change from the usual identikit rooms and hotels I get.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM