ADAM PARK MARRAKECH

Very Rude Staff at Reception - Hotel Managment was very aggressive and food is very unclean and un-hyenic. There are plently of other options for the same value I would avoid. Birds eating off the same plates being served. When booking request a room near the pool the rest of the hotel is very dark and gloomey dont be fooled by the pictures.

Stayed 4 nights at the Adam Park Hotel & Spa Marrakech in May 2017 Have to say it was great weather around this time of year The Pros Pool - Big Pool and enjoyable when it was hot, it is not a heated pool. The sun loungers were usually quite busy but there were always a few available. Great pool staff and relaxing. Mint Tea - The Mint Tea from the bar and for breakfast is good - make sure you try it!!! Spa - booked a spa session for two which cost around 900 Dirhams (around £75) included Hammam, exfoliation and jacuzzi session and lasted around 1 hour in total. I have to say the spa is a must and the jacuzzi is definitely worth it. The hotel will email you a price list for the spa on request beforehand. Close to Al Mazhar Mall - there is a mall which is a 5 minute walk down the road with restaurants and shops. Burger King, Pizza Hut and dominos are all here and cheap in comparison to the UK (around £3 per meal) Close To Airport - the airport is a 10 minute drive. We booked transfers for £40 return, however I think the taxi would charge around 70 dirham one way (around £6) I have to mention the security staff outside who did an excellent job. The staff outside are willing to help people visiting and will normally advise you of the right prices to pay for taxis. The Cons Breakfast - not the best breakfast I have had, it consisted of various pastries, croissants, tea, coffee, mint tea, orange juice, olives, cheese, fruit, cereal and a chef making omelettes and fried eggs.There are birds flying around but it was not as bad as the reviews on here. Exchanging Money - exchanging money at the airport will give you 12.10 Dirhams to the pound. In the hotel the rate is better around 12.40 but they hardly have any currency available to exchange. There doesn't appear to be anywhere in the mall to change money so your best bet is the airport. Rooms - the rooms overall were spacious and the beds were comfy. However, the decoration has deteriorated and it does seem that renovation is required in some areas of the room and parts of the hotel. Showers - the water in the shower went everywhere in the bathroom!! There are no shower curtains and there is not much water pressure. General Info Taxis - agree a price beforehand. Taxi drivers will start at 80-100 dirhams but should be paid around 60-80 dirhams if you go to places like the main square or menara mall. The Main Square (Jmel Fnaa) - a must visit but be careful as this place is packed with people. Ensure you keep your belongings safe and prepared to be approached by people asking you to come to their stall. Be prepared to barter!! Do not pay the asking price for any item and as a general rule go in with a half or even less of the asking price. Menara Mall - a great mall not too far from the hotel as it has a few nice places to eat including Elite. However, the actual shops are pretty expensive. Prices in hotel £2 for a can of Coke - 25 Dirhams 1.75 for a bottle of water - 20 Dirhams Taxi to Main Square from Hotel - 70 Dirhams Chicken Wrap - £5.50 - 55 Dirhams Overall a great hotel, good value for money and we will definitely be visiting again!!!

Stayed for 4 nights hotel is clean and staff are there for your every need. No kettle or iron in room but a call ro reception and it was sorted, poolside is nice and relaxing all main areas are a taxi ride away and a few mins walk to a shopping mall were food is available,overall a good location and a very good hotel for all the family

Morocco is known for great hotels 5 star no expensive.the service was impeccable. Breakdast buffet excellent.rooms are super clean Showers and bath very nice size.we had a first floor room so we had a garden balcony.

A friend and I arrived here after an early morning flight to be greeted by an extremely unpleasant gentleman at the reception desk. We booked our holiday through lastminute.com. As we arrived at the check in desk the male at reception tells us our booking is not confirmed and that we do not have a room, showing no empathy or any form of customer service, expecting us to simply leave the hotel. I showed him our booking confirmation number yet he ignored me and reached out to the next customer, making no attempt to acknowledge my action. Unfortunately I had to call lastminute.com to see what the issue was and a lady from the hotel comes and tells us "the hotel is overbooked since January we cannot give you a room" smiling away as she says this. It was almost as though she was laughing at us. What's worse is she kept wandering off with my phone claiming she's talking to lastminute.com, however she did NOTHING whatsoever to try and resolve the situation. She left me and my friend saying "I can't do anything" in those exact words. There was an issue between lastminute.com and the hotel and as a result we had to pay the price of no sleep and being made to wait 7 hours before being moved to another hotel against our will when we demanded a refund from lastminute. We were losing money again for travelling from one hotel to another. Very disappointed at the lack of customer care from both this hotel and Lastminute.com. I had family members and friends also on the phone to lastminute from the UK for hours trying to resolve the situation and at no point were any of the services apologetic. We had a 6am flight and were not given a hotel till 7pm that day. Disgusting service