"Relaxing end of holiday break in Dubai"
Stayed at this hotel in 2013 and loved it, so decided to go back. Traditional Arabic design and very grand foyer which I could stare at all day - simply beautiful. Our room was brilliant. This hotel has everything that you need for a relaxing break; you don't need to leave if you don't want to (everything is there!) Pools are refreshing, clean and cool. All amenities are provided. Initially had problems with my food (allergies), even though I stated this in my booking. When I say problem, I mean they kept serving me the exact same things for two and a half days for breakfast, lunch and pre-dinner, desserts too (in the Club Lounge). It was frustrating, so I contacted the Food & Beverage Manager and in the end it was resolved to an excellent standard. They need to have on hand in the Club Lounge food available for guests with varied dietary needs. Staff do try hard to please. Highly recommend this hotel!
"Spa package a delight - admin a let down"
Having tried spas in a lot of lovely hotels the Talise Spa in still my favourite. The treatments are wonderful and the Spa staff are outstanding. All in all it is a wonderful place, so much so I took out a summer membership package for myself and my husband. We loved our treatments, the use of the pool and delicious lunches, but I was very disappointed to be told on my first visit I would not get the advertised 25% discount on lunch as it had not been agreed with the hotel and the form I signed for membership was from last year, even though when I took out the membership I was shown the spa lunch menu and had the discount explained and the discount is on the website. I emailed the spa after my visit to get clarification - twice - without any reply. So imagine my surprise when I visited again and was given the discount. Still have no idea why I did not receive it on my two previous visits, but despite this admin disaster I would recommend this spa to all.
this was the first Jumeirah hotel i had stayed in back in 2010 & since returned to the resort almost annually, last year we upgraded to the exec club, you have the same room type but access to the lounge which is open all day, breakfast, lunch, canapés 6-8pm with free bar during those happy hours. all food, drink is complimentary. the rooms are spacious with lots of storage, full size iron, ironing board and full size hair dryer, safe, wifi which are all free. the resort is imaculate & the service is the best in the world. breakfast in the main restaurant is amazing & so much choice. you can eat lunch around the pool at additional cost. if you book with free half board upgrade you can eat in any of the Jumeriah hotels even on the palm (the list of free & surcharge changes annually, email for list or see website - summer flavours usually under offers) the driveway is stunning & the reception looks like a palace & always smells amazing. the staff are all so friendly everyone says hello. the guys that work in koubaa bar remember what you drink from previous years & the pool towel boy knows your name when you have only just arrived. why go anywhere else' we don't have kids but the resort is amazing for kids, family section in the main pool & sinbads under cover outdoor swimming slides & activities. we are returning again this September & bringing friends because we love it so much.
"Great place - rubbish weather"
Typical that we chose the only 3 days of the year that it rains in a desert! However, that was made up by an amazing hotel. great quality large rooms, slept really well with full black out blinds and windows. Loads of restaurants to chose from, really close to the wild wadi water park! Really recommend using that onsite gym and sports complex. my only criticism was that all the tourists come there to view the burj, so there is a constant stream of them trying to take photos of it. All in all a great hotel, we just had terrible weather.
"Amazing but "
I like the hotel and the decorations. You can go between the 4 hotels using the buggy or the small both. Guys are always willing to help. The service is not what expected. I may say that there is Bad communication between the team. I was waiting for long .....
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Wild Wadi water park will be closed for annual maintenance from 11th January 2016 to 10th February 2016. During this period, Jumeirah Zabeel Saray will provide complimentary water sports activities for its guests.