The Schlosshotel im Grunewald is located in the most prestigious area of the German capital, in a palace surrounded by gardens just 3 minutes from the main avenue, Kurfürstendamm.
of TripAdvisor Travelers recommend this hotel
"Bit of a mixed bag for me"
So....I arrive late afternoon and a very charming man checks me in and takes me up to the room. At check in, I ask for an ironing board and iron to be delivered to my room and they say they don't provide that service I point out that this is going to cause me a huge problem as nothing I have brought with me is ironed and this is actually a 5 star hotel so it would never have occurred to me that I would not be able to do this (I have been to Berlin 3 times and all of them have provided this on request. They manage to find one for me although it is a makeshift affair without an ironing board cover - I was grateful nonetheless.The room is very nice and spacious but amazingly there is no book of information anywhere so the general information you would look at is just not available so I had no idea what time breakfast or any meals were served, no idea that there even was a spa and most importantly, no idea that a switch just inside the room was in fact a 'do not disturb' switch which then explained why in 2 days nobody had made my bed or replenished my room, or removed any food that was left. When I rung down after my second night of coming back to it all, the 'Night Manager' couldn't do enough for me and was going to change my bed and vacuum the room at 1 in the morning. I declined the latter and even the bed making but took the towels and water that he brought. My point here, of course is to say that a book that explains all of these things just makes complete sense. It also explains where the fire exits are !! It just makes no sense to not have this and it would mean that despite it being in a really lovely setting and the staff being amazing, that I would be reluctant to recommend it as it means you have to ring down for absolutely everything which just takes too much time. The other negative is that there are no English TV channels at all - none. I am not so pompous that I expect English spoken where I go or 'just' English channels but you would have thought that the BBC channel that is listed, would work. I don't want to finish on negatives as the place is beautiful and although away from the city centre, is lovely for it in a tree lined street that is wonderful. There are many things going for it but some things have just not been thought through 'from a guest perspective' but this could be easily remedied and the stay there, the better for it. I want to finish on the star of the hotel which is its staff who are wonderful.
The junior suite at the Patrick Hellmann Schlosshotel is absolutely beautiful. From being met personally outside the hotel on arrival, to complimentary welcome drinks to the free mini bar, everything is just perfect!
"Welcome to Bling"
A celebration of Nouveau Riche. Gatsby Revisited as a contrast to Brideshead. Outside the prominently positioned black RR, never moved a meter during my stay, gives a first lingering hint. Lovely old building in a silent area with plenty of beautiful details, now 'improved' by costly plastical surgery. Inside lots and lots of golden accents and walls. Patrick Hellmann (a fashion designer arguably limited to local fame) loves it glitzy and 'Arrh Däkoo'. There are even PH logos on the cushions in the recently renovated rooms. Staff very helpful, and in good mood. 'Music' in lobby far too noisy. Bar serves Jeff Koons limited edition Dom Perignon, a must for the discerning upstart. Overall standard high, and lots of reason to smile. Delightfully over the top. I enjoyed my bath in this wild mixture of style, class, taste, and vulgarity very much. No other hotel has this entertainment value. Pack your Louis Vuitton luggage, buy your girlfriend a pair of Yorkies to carry with, and endulge in uncompromised 'lucksssary'. What a pity Emperor Bokassa can no longer visit Angelina Merkel, and stay here.
"Beautiful calm place"
If you wan to stay in one of the most renowned districts of Berlin, this luxury retreat is your first choice. It´s near the many lakes (Wannsee etc.) and historic city of Potsdam. Beautiful garden and indoor pool / spa, all clean and cosy. Reception staff very friendly. Breakfast could be a little more elaborated. Good drinks, music and atmosphere at night bar. Room (47) was perfect, only after turnig off AC there was a permanent rest noise from forced ventilation. Staff is different - some extremly polite (reception) and helpful some e.g. at breakfast should be more empathic
"Excellent weekend break!"
The hotel is well situated in a very friendly area. The staff were very attentive, and the hotel kept high standard. Even with some rebuilding ongoing, the stay was not negatively impacted by this. We were given a "better" room the second night as the "clim" was not working well. Good recommendations were given to nearby restaurants - worth asking for. The breakfast was enjoyable and a good gathering point at the start of the day! Our warmest recommendations are given - consider treating yourselves with the best when in Berlin - then Patrick Hellman Schlosshotel is the place!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM