of TripAdvisor Travelers recommend this hotel
"Not up for standards"
As SPG travelers, we are used to higher standards... the room was small even the staff said we were upgraded. All the construction is made cheap and start to fall apart, cleaning is not well done and the shower water way out was rusty. Service at reception was good though. We would not recommend this hotel.
"Bait and switch "
We made reservations here in September and had a confirmation number through a booking service. Upon arrival we were told they could not find the reservation. We showed them the confirmation form. They said sorry, we are full! We called a Chinese lady friend who tried to speak with the desk manager to no avail. HOWEVER they did have another room for us for our four day stay at double the rate. We refused and paid for one night. Our Chinese friend got on a local website and booked a room in her name for four additional nights at the cheaper rate that we had been quoted even tho the manager said the hotel was full. We stayed under her name and paid her. Do not recommend this hotel. Facilities are ok, business practices no so much,
"Room for improvement"
A truly no frills modern sassy hotel although there is room for improvement. We arrived lugging 2 checked in bags and a cabin bag with haversack. It’s understandable that the hotel is no frills and has no concierge or bell staff, but the supposed security guard could have just opened the door for us. He merely just stared at us in awe thinking “wow they can really manage that many bags!'” The room was basic and had all the necessary amenities, but the pillow quality could have been reviewed from time to time. As they are really really worn out probably used since it’s inauguration as the pioneer Aloft in Asia. Hotel staff can really be seen trying their best amidst maybe the transformation and cost management policies. Front office, operator, Nook and even Housekeeping are all nice and courteous. Management should take the team out for a session at 海底捞 because even this hot pot restaurant service is slightly above the par of a Starwood hotel which is quite depressing. Another review for the hotel is probably the weird bucket outside our room which is really quite odd and seemingly out of place and not a nice factor for guests. Breakfast is basic with actually quite a lot of Chinese selection and basic international items. Hotel is situated outside The Central Beijing area in the Haidian district, but everything is accessible via taxi or even the train system. A couple of Malls are also located in a 15 mins walk away from the hotel.
"Average. Smokers in every other room"
Hotel really needs to reinforce customers from smoking inside their room. Not only does the hallway smell like it, the rooms as well. The stay was average, room was clean but nothing else was a big plus.
"Excellent Service. Shame about the Temperature in the rooms set centrally!"
Stayed at the Aloft Beijing for 10 nights in March. Stayed on SPG Points and with my young family. Service was excellent. Staff very helpful. Cleaning staff were excellent and helpful with small requests. Food ok. The FourPoints is right next door, so food variety is always close at hand. A couple of issues with the facilities .. Hot water controls, carpet cleanliness, funky smells from prior stays,etc.. Yet the big one was .. you are unable to change the temperature in the room. Yes that is right, the room temperature is set for you centrally .. At 26 degrees during our stay. There is no way to control it except open a small window .. Which did not help. Was like a sauna and we faced the sunny side so it was really bad. After calling up several times and trying to get to the bottom of the reason. We decided to change hotels as it was that bad. I first called SPG in the US .. There was no way they could help. Finally got the GM of the hotel to answer my call as we about to checkout. He was super helpful and understood our situation yet was unable to do anything as it was "hotel policy". He and all the staff agreed with the issue and as I was discussing the matter on checkout another guest made the same complaint. Just prior to moving hotels the GM had a solution .. He moved us to a room that was nt facing the sun and suggested with turn off the air conditioner whilst at the same time opening the windows. We tried this for a night and it was ok so we stayed. Even with the fact that we had no control over our own environmental conditions in the room .. The staff were amazing and we enjoyed our stay immensely.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM