ALVA DONNA WORLD PALACE Luxe

We have just returned from this hotel. I was very disappointed! First of all we come early in the morning and the room was not prepared till 2 PM. We were told to go for a walk and wait. Finally when we got our keys we went to our room. It was not finished cleaning, and need for a renovation. When i asked to change it, i was told that all the rooms are the same and if we want we can try to ask to change it after few days. Well we decided not to argue and start our holidays. I was shocked that all the hotel are filled with Russians and Ukraines. Nobody speak in English. Personal attend rude and arogant, especialy in beach bar. When i asked for a fork in main restaurant, manager started to shout on me and everybody was looking. I felt so unpleasant! Everywhere rubbish are left, tables are dirty they just do not clean them. The shows and music are also in Russian. I expected better entertainment. It is done for eyes but not for a quality. Hotel guests are shouting, doing mess there. No respect and politnes. I could not rest and sleep at all. Food is quite good, mostly the same every day. But if you come later to eat you do not find anything. It seams that people in there are all time so hungry and thirsty. Their plates are full of everything. I can not understand this at all. I came later to eat because if you come earlier you will not find a table to sit. If you take a table, somebody will sit and dont mind that you came first. Beds are very uncomfortable. Early in the morning, at 9 pm they start knocking at the door for filling mini bar and cleaning room. I was undressed and the room cleaner come into the room left open doors and started to clean it. I asked to come later but she did not go away. I could write a long story here but i will tell in few words - this hotel is not 5 star hotel, its Republic of Russia and Ukraine.

A couple years ago I visit another hotel of this brand, don't hesitate to make reservations for this year resort holiday, it is a large hotel with very large pool and pools, food is plenty entertainment is nice the only downside would be nonstop music by the pool area, that's of course for me, perhaps other guests enjoyed It has nice beach which is very wide and pleasure to swim at mostly family oriented it was really peaceful holiday The best was the room I was given, I loved it ilginize cok tesekkurler , cok memnun kaldim, 5119 numarali oda icin tesekkurler, bi daha konaklarsam, bu odayi isterim guest relation ilgili ve yardimsever

This is the worst hotel ever. I do not understand how the hotel got 5 stars'! The service is awful! Housekeeping do not clean properly, leaving rubbish in the room and not replacing dirty towels with the new ones. I asked to bring shampoo and hotel slippers, and guess what of course we did not receive them! I tried reaching housekeeping and guest relations via phone - no reply. I called to the reception and the girl on the phone was not interested in fixing the problem and said that i can write a review on tripadvisor, so here you go! :D The next day they brought shower gel instead of shampoo, i called housekeeping - no answer, so i called to reception and got shampoo only after an hour.. the food is boring and same everyday, no choice at all! No seafood, only grilled fish everyday... The only good thing about this hotel is the sea and green trees surrounding the hotel, everything else is awful. And it is crowded with families , no young people. Total waste of money and time. Very very very dissaponted!!! Do NOT VISIT THIS HOTEL!!!

We stayed in this hotel in May with my love..Simply perfect. Amazing food, great shows, very clean sea... All workers are very kind, clean beddings, friendly animators..The place you wanna come back..

Dear Alva Donna! Thank you so much for marvelous time - 11 days - spent with you recently! Everything was devoted to ensure the best vacation for adults and children! Premises of the hotel, cleanness, comfort, delicious food and entertainment, hospitality of staff - were at high quality! Spa treatment and massage provided in spa center bring additional feeling of relax and happiness! Especial thanks to Mehmet Aslan for his professional work and qualitative massage, which bring the health back to your body! :) About restaurant - each evening was smth thematic - Caribbean night, Mediterranean night, Turkish night, etc, with the choice of thematic food.. everything was very delicious, everybody can find a lot for its taste, so separate thanks to the Chef! also waiters are very helpful, you will not wait long for a drink. And of course, beautiful Turkish nature and location itself creates a separate world, even Paradise! :) Wish to come back to you again next year! Good luck and have a lot of customers! The only minus to all inclusive concept - in refrigerators on the territory of the hotel you can find only water, no juices, lemonades or ayran (for example, in neighbour Akka Alinda there is a big choise of drinks). Also we have asked to prolong the room for 3 hours, as we were leaving late, but were refused ( again, even Akka in high season does it without problems), so we were disappointed. And one more thing - the third bed in the room (standard - two beds) were extremely uncomfortable due to mattress, we had to move our child from there to standard bed and used it by ourselves, but body was really suffering.