of TripAdvisor Travelers recommend this hotel
"Bad and could be so much better"
Little late leaving this review.... This hotel had the potential to be great; fantastic location for the business district, right by Marina Bay and by Lau Pa Sat for tourists. The hotel is run down and the staff have given up. My room, which had been upgraded, was well furnished and had an added bonus of fully functioning kitchen and balcony. But and it's a big but, smelt horrendously damp. When I raised this with the front desk their first suggestion was to burn some scented oil; rather than address the problem. They then cranked up the a/c and installed a dehumidifier. It helped a little but don't solve the issue. There were also holes in the bed sheets. There were small mound patches developing on the room ceiling and the bathroom had not been properly cleaned in a while; the upper shelves around the sink had a layer of dust and the built up grime around the sink tap indicated lack of cleaning. The gym was functional but run down and desperately needs an overhaul; it's ugly and appears stuck in the 90's. The snack area/library by the pool wasn't much better. The food had ants crawling over it and was an unimaginative selection (I use selection loosely) The breakfast was boring and the restaurant lacked any atmosphere. I travel to Singapore for work though won't be staying here again nor recommending it.
not upto the mark.. Too much smell in room.. After requesting to change they ask no room is vacant. Very bad experience.. We r six adults one child.. We booked 3rooms. All three rooms are on different floors.. First room is on 5th floor second room is on 12th floor n third one is on 16floor.
"Great value for money"
Overall best place to stay for business and location for CBD and MBS area. Excellent Staff Service, room facilities and quality during stay gives reason for Ascott Raffles as my home when in SG. Also access to transport very convenient with MRT and taxi services at doorstep.
"Very good place"
Good location. Best choice for adults. We spent here just 2 nights but all was absolutely fantastic. Hotel is beautiful, modern. Good location and kind staff... price is good. will visit it again, if go to Singapore. Good to relax after busy day
"No flexibility at all and hate the attitude of the front desk"
When we first arrived, the front desk people kept telling us that this is NOT a hotel but residence apartment, there were many rules and regulations such as; not more than 2 people in the room, no house keeping on Sunday, check in time STRICTLY on 3pm and check out time STRICTLY on 12pm. I understand that this is quite standard and common for all the hotels and even residence apartment, however, I wasn't feel comfortable of the way they were telling, didn't make me feel welcomed at all. Before your trip, you would probably received an email from them and checking your preference for your stay, such as: arrival time, preferred floor ( high or low floor), my advice is don't bother to fill up as they will not arrange according to your reply, they will just tell you: " sorry , we are fully booked". As for the room, it was big enough and comfortable. It came with washer and dryer, oven, microwave and fridge, quite handy for the traveler. The bathroom was big and the water pressure was strong enough, no complaint at all about the room, it was all good. They made a mistake for the room charge, asked me to come down to the front desk and solved their mistake by charging my credit card again, the mistake was caused by them but they did not look sorry at all. The only reason I chose this hotel during my trip was because it was close to MBS, however, due to the unpleasant experience with the front desk attitude and services, I will definitely NOT going back to this hotel again. I believe they are plenty of other good hotels, furthermore, this hotel is not cheap but comes with cheap services.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM