AYANA RESORT AND SPA BALI

I would avoid this property at all costs. The resort is HUGE and the service is not at all worth the amount of money per room. We were very disappointed by the bad service. The staff don't know the answers to a lot of questions, and everyone gives a different answer. Both the beach and the famous infinity pool are quite hard to actually get space in due to the amount of guests which is frustrating. The rock bar is nothing special, and the food is really bad there. Plus the staff are very annoying with their constant greetings. The seafood restaurant, on the other hand is good but quite high priced. We didn't realise that the hotel was 99% populated by Chinese guests, which again, is a little frustrating. Expect everything to feature subtitles. Must better to stay either in the villas, or alternatively in the Rimba hotel which still allows you to use all the areas of Ayana. Leading of course, to long queues for anything, including breakfast. I would strongly avoid this property.

The Rock bar is awesome, although most of the place are non smoking area, could have been better if I could sip and joint at the bar, anyway thank you big time to Benny and team for their humble hospitality

We booked to stay at Ayana Resort and Spa For my birthday in May 2017. From the outset we were treated with excellent customer service and attention. The resort is true 5 star from the rooms to the restaurants and the staff were always extremely courteous and welcoming. We were in a Villa room which was a magic experience. Many thanks to Miss Aning, and the private butlers for looking after us so well! I would also recommend the Kisik Seafood restaurant with stunning views of the ocean whilst experiencing local wonderful food. To finish off your night visit Rock Bar where you can watch the sunset and have some lovely cocktails. Special Thanks to Sutri for making my Birthday night one to remember. Anyone who is wondering if this hotel is value for money I would say whole heartedly YES!

Hello, i booked 3 nights in Jimbaran bay room category to enjoy our honeymoon fromb14th of July,2017 till the 17th. The whole floor of jimbaran bay category has a very noisy voice coming from the roof. I called the duty manager and complained about the issue, they already know the issue as he came to show me 2 other categories. He showed me the resort view( i didn't like it as the the view of my room is much better( and he showed me the suite room ( its in the first floor with 2 twin beds, and balcony is very scary, no border, and i guess there will be alot of insects).. So i was obliged to stay at my room and enjoy the noisy voice!. Note: for a 5 stars hotel i didn't expect this treatment, imagine the duty manager told me you are sensitive although the voice is in the whole floor and as mentioned before they already know the issue as when he came he brought keys for 2 different rooms/floors. Also he didnt felt sorry about the situation!

I was theair with my famly thay very happy spsical my personal butler bagus he is helpful and he expline evry to us about ayana resort the best resort in bali it has spa rock bar many restorant and swiming pool