of TripAdvisor Travelers recommend this hotel
"Amazing Resort. Excellent Service."
The last TripAdvisor review I wrote was almost 6 years ago, but after my stay at the Banjaran, I just had to revive my account and put in a good word for the impeccable service, hospitality and accommodation that was provided for us during our time there. To start things off, the Banjaran is one of the most beautiful and secluded places offering a romantic experience for anyone who visits. I went there with my wife in early Sep 2017 as part of her belated birthday celebration and we were blown away by the service and facilities. The resort also provided us with a surprise birthday cake, which was very thoughtful of them. The private pool and hot spring in the villa were great, and so were the other amenities in the resort such as the swimming pool, dipping pots, and the food options at Pomelo and Jeff's Cellar. The lamb rack we had at the Pomelo for their set dinner menu was one of the best we have tasted. The dinner at Jeff's Cellar was also a one-of-a-kind experience not to be missed. Again, we would like to make a shout-out to the personalised and professional service from all staff at the resort who took care of all our needs. We were really impressed by the resort staff, including but not limited to the lobby receptionists, servers, chefs, housekeepers, maintenance staff, masseurs and managers, who consistently went the extra mile to ensure that we had the best experience possible. All in all, the staff were really well-trained and professional, and you can be assured that your holiday will be in good hands. Our advice would be to stay in throughout your time at the resort, order room service, and maximise every minute soaking in the private pools, relaxing in the sun, and enjoying every corner of your villa and the resort. As other reviewers have mentioned, the serenity and privacy of the place is one of it's major selling points. It was like living in our own private exclusive resort, with the wonderful staff at your service. Oh and lastly, do remember to use generous amounts of insect repellent and mosquito coil provided to keep the mozzies at bay and you should be good to go, especially if you are susceptible to getting bitten. All in all, my wife and I had a wonderful time at the resort and we hope to return again one day! (Stayed at a Garden Villa on a 3D2N package.)
"An escape into Shangri La"
Banjaran has always been fascinating, luring us to come visit. At last we did, on my wife's birthday, and it was worth the trip from KL, and the seemingly steep price for a night was justified by what unveiled itself as we checked in: a veritable Shangri La, verdant foliage and private villas strewn over acres of planned delights. Tan Sri Jeffrey Cheah's dream must have come true as he managed to turn this wooded limestone area into an escape for jaded souls like ours. We chose the garden villa over the water villa, and was rewarded with a private pool and outdoor jacuzzi. One surprise was the toy tiger the size of the real thing: it was to shoo away the 'furry friends', namely monkeys which like to visit and take away stuff one leave's outside the bedroom. The villa was a perfect place to unwind, and despite the attractions outside that we visited (kristal cave, spa, geothermal spring, Jeff's cellar etc), the preference was to partake of the jacuzzi: wallowing in hot gurgling water after soaking in the cold pool. All in all, a refreshing experience including the early morning walk that took in the cool air and herbal garden, not to mention the scrumptious meals at the restaurant in front of which was a tall tree that had a huge fan instead of branches and leaves! Well done Sunway, vfm this beats Bali.
"Best resort for couples"
We have our best time at The Banjaran resorts. The room is spaces and staff are great with kindness. All resorts employees are super polite which we really made different during our stay. Great spa and free fish massage.
"Back to nature retreat"
Booked 3 water villas for my family. All of us had a wonderful time relaxing among limestone hills and geothermal baths. My parents reminisced about the past before Sunway developed the hot spring area. They were surprised and full of praises for the eco friendly resort among lush tropical forest and caves. At the entrance, we were greeted by traditional music and attentive staff. Jeff's cellar is really astounding with a cellar woven inside a cave of stalactites and stalagmites. The water villa is well designed with Jacuzzi, spacious living and sun decked chairs. Breakfast was great with wide choices and very professional staff manning The Pomelo. Overall, thumbs up for the service and a great resort. Highly recommended for a retreat away from the hustle and bustle of city life and for those who love a dip in hot spring. One suggestion - Chinese channels on TV to cater to non English speakers
"Amazing and completely relaxing"
My wife and I stayed in early August 2017 at the Banjaran. We were looking for a complete break and total relaxation from work. This place filled the bill. We had no expectations as we have stayed at resorts in Malaysia before and been disappointed. However, the Banjaran not only met but exceeded our expectations. The food and beverage was amazing as breakfast each day was more than you could finish and we had candlelight 5 course meals each night. Both Chefs came out to speak with us and were very personable. The setting at the Cave and on a private deck were wonderful. Alex Rosario, the GM, met us upon arrival and departure and spent a great deal of time speaking with us. All of the staff were extremely friendly and went out of their way to make sure our stay went well. The villas are amazing with their own hot spring tub as well as a 20' pool, outside living area, indoor and outdoor showers, gigantic bathroom and bedroom. The bed and pillows were the best we have slept in around the world. We also had massages which were excellent. The staff took care of our requests and we came out feeling relaxed and refreshed. The resort also has a large pool to relax by and a dipping pond with Rufa fish who clean the dead skin off your feet. Feels funny but your feet feel great afterwards. The next time we get to Asia we are going back! We also like the fact that the resort is for adults.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM