of TripAdvisor Travelers recommend this hotel
"An amazing experience"
We couldn't have enjoyed our stay at the Banjaran more. Our stay (in Villa 12) was the perfect get-away. The GM, Alex, was so friendly and introduced himself and gave us a tour during our check-in. The Director of Operations, Raymond, looked after us each time he saw us and the rest of the staff was well trained, courteous and pleasant the whole stay. Because we had a private pool and geothermal spa in our villa, we didn't use the public areas that much, except for the "foot spa" with fishes and daily yoga with the lovely Doctor that runs the spa and wellness center. My husband bonded so much with him that he participated daily (which is a high accolade, I assure you). Breakfast was part buffet, part a la carte, which was nice. Everything we tried was delicious and plentiful. We chose to Uber into Ipoh for cheap eats at dinner (see my other reviews) but that was mainly because we get many "fancy" meals in California and wanted the local dining here. I went running one day and noticed a few local restaurants and shops in the mini-malls across the road where I got a fantastic haircut and shave at a barber. The excursion to Lost World animal and water park was worth the time as well - with free admission to Banjaran guests. In the end, the staff couldn't have been more lovely and made the stay worth every penny.
"Obliging staff to make a perfect getaway"
I am impressed with not a handful but all of the staff in the resort who takes initiative to offer their kind assistance. From sending us to the nearby eateries to allowing us to take a shower after checking out time. Such goodness will be remembered. Of course not forgetting the wonderful villa we had.
"Amazing resort and villa, average service"
We booked a wedding photoshoot package which cost us more than $700, incl a water villa, set dinner for two and a massage session. First of all, the dinner was under average. Starter was a chicken thai salad but there was only raw lettuce (a lot of it) with a few pieces of shredded chicken that tasted just plain. Second course was a choice of salmon or burger so we went for salmon and burger to try both. The burger was ok, not too bad but the salmon was horrendous. It was cold and tasted like old frozen salmon. However, the dessert (chocolate lava cake) was absolutely amazing. It wasnt in the menu but since i couldnt eat white chocolate i asked for something else and they switched to chocolate lava cake which i was so happy about. Noone told us about we have been booked at 6pm for our spa session. I even called them in the afternoon to inform them that we would arrive late, about 7pm and even at check in no one let us know they have booked spa for us at 6pm. When the lady butler who checked us in sent us to our villa, she said that since we have missed the spa, we only had choice of 12pm until 2pm next day. I asked her for 1pm next day, she was on the phone with the spa, and confirmed it was ok. Then after our dinner, someone called and said that 1pm has been booked out so we could only do 12pm or 3pm. I mean, we came there and paid so much money for 1 night for the photoshooting, it was the main purpose, and check out was at 12.30 (we tried to extend) so we couldn't make it at 12pm and we missed the spa. So it was a completely waste of our money. Even thou they offered to change our session to 3pm but we needed to leave to go home. It was such a disappointment. Another thing is our package include minibar but the minibar was locked''' until we called someone to open it for us. However, to be honest, the resort is beautiful and the villa is amazing. You just need to work on services...
"A Sample of Heaven"
What can I say' I was only visiting some friends from UK and fell in love with the place. It's hard to imagine that there exists such tranquility and serenity just a few miles away from the busy city of Ipoh. Staying here is a truly immersive, yet a surreal experience. Utopia!
"Setting and service make for a special experience"
We had a wonderful time during our 5-night stay at the Banjaran Hotsprings. The setting and service really made it a special experience. We had originally booked to stay in the water villa, but were pleasantly surprised to receive a complementary upgrade to the garden villa on arrival. The service we received never let down that positive first impression. Staff remember your name and say "hi" if they see you. The Director of Operations is always chatting to guests to make sure they're happy. On the welcome tour, our attendant took a photo of us at the geothermal lake. We were overjoyed to find a framed copy of the photo waiting for us in our room a day later. Through our stay there were lots of little things like this that made us feel like special guests. The Banjaran is centred around a geothermal pool, nestled within three nearly-sheer mountains. To get a feel for just how the mountains frame the location, do yourself a favour and look it up in 3D view on Google Maps. Believe the photos. If anything the location is more impressive in real life. In many ways, the water villa was our own little self-contained resort. The outdoor area was spacious and comfortable, as was the bedroom. But the real highlight was having our very own pool *and* geothermal hot-tub. The whole villa is completely private, walled off from the outside. Wifi was really important to us, and we were very happy with the coverage. In our 5 days, we experienced maybe an hour of unstable connectivity. It looks like each villa has its own dedicated wifi access point, and the coverage is good across the rest of the retreat. Mobile phone reception was also fine. Probably the only thing that didn't blow us away was the food. Dinner in Jeff's Cellar was lovely, though outshone by the location (a stunning limestone cave). The food at the Pomelo, though, wasn't special. It certainly wasn't unpleasant, and we found a few things we liked on the menu. We just felt it just wasn't that different from what you'd find in any old resort. Given how extraordinary the rest of the Banjaran is, the Polemo being just "ordinary" stood out more than it otherwise might have. Overall, we had a wonderful, relaxing time at the Banjaran. The villa and service were unlike anything we've experienced before, and we'll be pining to return to that gorgeous setting.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM