of TripAdvisor Travelers recommend this hotel
"Lives up to the Luxurious Banyan Tree Name"
This hotel is worth it if you plan to spend some time in the actual hotel - so for those who are having a staycation or after more of a resort/hotel vacation. The facilities in the hotel are top grade. The gym, pool, relaxation areas are all to the highest quality and worth spending time in, if you are spending the money to stay at the hotel. The rooms are also top quality, especially the rooms with a big jacuzzi in them. If you are planning to be out shopping all day and not spending time in the hotel then this hotel may potentially be a waste of money. It is also located at the top of a mountain and not really walking distance anywhere, so travel by car/taxi is necessary. I found a good routine was to use the gym/pool in the morning, relax by the resort, head out late afternoon and for dinner, and then back to the hotel later in the evening. Staff very helpful and friendly.
"Nice private hotel"
Great hotel and service was excellent. Get an upgraded room with the hot tub in the room. You need to ask the main desk to adjust the temperature but they are responsive. Beware, the hot tub can get the room humid
"Good, high end hotel but could have been better"
We came here for a 2 day break at the beginning of our honeymoon looking for a relaxing and romantic stay. It drew us there because of the wide range of relaxing things to do including the indoor pool and the outside pool called the "Oasis". Prior to booking, I receive an email from the hotel booking site with a message that the indoor pool was going to be closed the day we arrived. When we got there, we also found that the Oasis pool was closed too. Also, owing to an event, their terrace area was closed too. The closure of the Oasis was the biggest downpoint as on the photos and in persona, it looks amazing, however, it was going through some significant building work and wouldn't be ready for another couple of weeks. We felt massively let down that we hadn't been told of this and there was no mention of this on their website when we booked. We complained and after being initially offered a bottle of wine and much further pushing on our part, we were offered dinner for two with wine in their restaurant, the Granum dining lounge. This turned out to be utterly amazing- one of the best meals I have ever had. From start to end and also the complimentary wine, we were blown away at how good it was. So all in all, we were satisfied with this compromise. The breakfast which is also served in this restaurant is excellent too- easily the best hotel buffet I have ever had with both western and Korean food to enjoy. We would have preferred if the hotel had been more proactive though.
"envirnment and politeness"
Banyan Tree Club & Spa Seoul has very good envirnment and sevices. The gym and pool are excellent and my husband very like it. It is take care of my child and met almost our requirements. In addition, there are too many luxury cars in the hotel, it is enjoyable for us.
"No, no, no, no ......."
Everyone told me this is a world-class hotel brand. A true luxury experience. Since the Ritz isn't open in Seoul, we decided to give this a try. First off the room was truly world-class. It was large, well appointed with amazing views. The spa was also wonderful. My wife declared it the best massage of her life. We had good meals and felt removed from the hustle of Seoul. With that said, the staff here brought what should be a five star review to a three. I couldn't believe my ears. In just two nights I was told no at least six times. I asked if someone could pick something up for us in the city ... no. Could they extend my checkout by an hour .... no. Could we sit by the window at breakfast .... no. Not I'm sorry sir we can't accommodate you. Just flat out No! This may seem like a nit, but when you pay big bucks you have big expectations. While everyone smiled, nobody could handle any of my requests. It's a real shame. If it wasn't for the lovely room I would have walked out after night one. Anyone that knows luxury and service wouldn't consider this place. When asked if I would return my response is a simple No!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM