The staff were vey friendly but there’s a huge language barrier to deal with. The food was only good in certain areas.
C
CrbroomNew Canaan, Connecticut Dec 2025
Underwhelming, regret booking
Staff is generally rude and feels bothered by guests and providing services. Restaurants are an exhausting experience, food is subpar compared to other reasonably priced all inclusive resorts, making ...
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CB
christopher bSouthgate, Michigan Dec 2025
Beware Americans
The location and scenery were absolutely amazing. Most of the staff except a few were rude and you could sense they did not like helping American/s that did not speak Spanish. Language barrier is terr...
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LU
Lonny UTecumseh, Canada Dec 2025
Great place, checks all the boxes. Out go to resort.
We stayed here Dec 15-25th
This hotel is great. This was our third time here, this time we travelled with 10 total. We had 4 seniors 2 middle age and 6 teens.
You never have to do the chair battle e...
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7
781dianauWest Falls Church, Virginia Dec 2025
Stay away from this place
We just checked in today and booked a junior suite. Waited 45 minutes in line to check in, even though there was only one family in front of me. Got to the room and at first glance it looks great. Spa...
Our vacation
The staff were vey friendly but there’s a huge language barrier to deal with. The food was only good in certain areas.