Very nice and clean resort. Good food and entertainment... Unlimited food and drink and the service is top notch. Nice beach and spa........ The only negative comment i have was the temperature was 80 but the pool felt like 50.
"Employees Made the Vacation!"
Employees were exceptional. I looked forward to ordering my individual omelette from Gabriella every morning. She prepared the best omelettes and her personality was very engaging. I attended the paddle board yoga class with Emma for four mornings and it was wonderful. I really improved my balance; Emma motivated me to try my hardest. I'm trying to remember the name of the singing waiter that served us our meal in the steakhouse and also the name of the housekeeping person that cleaned our room. Both men were exceptional! Denise C. Room 108
"Ideal Setting For A Destination Wedding"
Having spent time at Beach Palace the year previously, we decided to have our destination wedding at Beach Palace. We had our ceremony on their rooftop terrace overlooking the Caribbean Ocean and I can't ever recall attending such a beautiful event. We had our reception on their rooftop skydeck and it was amazing as well. We leveraged a few of their preferred vendors (ie. Encore, DreamArt photography, etc.) and they were all a pleasure to deal with. DreamArt in particular did an amazing job capturing our wedding. Our guests loved the resort. We all took advantage of their amazing $1,500 resort credit as well as access to their affiliated resorts (particularly Moon Palace which is incredible in it's own right). From picking us up at the airport to dropping us off at the airport, the service was as good as anything I've ever experienced. Oh, and I forgot to mention the food - the food selections across their resorts would rival many of the high end restaurants I've enjoyed. Breakfast, lunch & dinner (whether catered direct to you or as enjoyed in one of their many restaurants) were an absolute treat. Do yourself a favor and check this resort out.
"Enjoyable, Comfortable and Pleasent Stay"
We stayed at the Beach Palace Resort duirng May 2017. This was our first stay at a Palace resort property. We are very pleased with the quality and timeliness of the service provided by all the staff at the Beach Palace (too many to name).
"Loved our stay"
This was my families first time in Cancun but I had previously been there but it had been several years. We loved The Beach Palace! The photos you see of the resort is what you see when you get there! The beach is absolutely gorgeous! If you want that beautiful clear blue water and white sands then this is where you want to go! As soon as you walk into the resort the smell of the resort is wonderful! Whatever they use, I wish I could smell that everyday at home. We didn't get bothered by anyone for timeshares or anything which was great cause who feels like it. We went with our 5 & 13 year old and they loved it as well! The breakfast buffet was everyone's favorite! Whatever you wanted you could have. Gabriella made eggs however you wanted them and quickly too. We always sat by the kids pools with the slide cause my youngest was in it from 8am until 6pm everyday! The water was never cold and always clean! She spent a lot of time as well in the playroom with Kristall and Estefania and they were great! She loved them and made some pretty bracelets with them! We always had lunch by the pool by either ordering from the lunch menu or if they cooked on the grill and it was always fabulous! Wish they cooked on the grill a few more days but it was what it was. Bernabe was our server most of the days by the pool and always knew when we needed another margarita or Corona! He was great! Highly recommend the margaritas here! They sure know how to make them! We tried every restaurant and they were all excellent. Whatever you wanted they got for you! Always quick too! You can tell the staff care about their guests and wants you to enjoy your time. I would also recommend visiting the sweet shop! They have ice cream in there for the kids and crepes with fruit and Nutella made fresh and iced espresso that was delicious! The kids were there everyday at least 3 times a day for a treat. The only thing I didn't like was that in the rooms they have double size beds...when you're a family of 4 it's tough trying to fit into 2 double size beds. Other then that the room was great. We had an oceanfront room and was always cleaned and stocked. Only slept and showered in there so don't need much more. There is construction going on, on both sides of the hotel but it didn't bother us once. It's so minimal and they play music during the day so it blocks it all out anyways. I would recommend using your resort credits for sure. You do pay 16% tax on it but we went on a few adventures and they were all worth it! You can use your credits in a lot of places so definitely check first before you pay for something! You can take the city bus anywhere and only cost $1 or 10 pesos so take that into consideration when you want to use your credits. It's very easy to get where ever you want to go. They did have shows nightly and we saw a few of them and they were fine but we honestly didn't watch them cause we were so exhausted from the day. One last thing is that there is not an ATM in the resort to get US dollars so if you want dollars I suggest bringing it with you cause we couldn't find one to get it. We will definitely be returning to beach palace! Thank you for a great vacation!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM