Let me start by saying this was my third time to the Beach Palace, and every time gets better and better! This trip was much needed for my husband and I to eliminate stress in our lives. We had the BEST time, we felt welcome and at ease. The pool bar is where we spent most of our time (water is cool and the drinks are refreshing!) Noe J. took care of making sure we ALWAYS had a drink (and shots!!!) Damasio always knew what time it was by looking at the sun- he is very entertaining. But overall EVERYONE took care of us at the pool no matter where we were!! Huge shout out to my new friends: Luis Gerardo, Fernando, Luis Silva, Victor, and Gerardo! We especially loved our couples massage at the Awe Spa with the care from masseuse's Daniela and Elizabeth! Juan, our server at Bocelli created a fantastic experience for our wedding anniversary. Lastly, Andres who helped us at Tequila a lot too- we love everyone! Thank you for everything Beach Palace!!
"Gorgeous, sandy beaches"
We took a day trip to the Beach Palace from Moon Palace just to enjoy the beach. The bus leaves at 12 and returns at 5:30 and is totally free. It takes about 30 min to get downtown. This is totally worth it as the beaches are simply beautiful with blue and green water. Lots of waves if you love the beach. The staff were awesome and you can sit directly on the beach. We loved it.
"Holiday in Cancun"
The overall experience of our first visit to Mexico was definitely made by the staff at the hotel. They were friendly and extremely helpful. The different bars and restaurants gave you a wide choice to choose every night.
"Great week's vacation"
My wife and I had a very enjoyable stay at Beach Palace in August - Our primary reason for going at that time was to snorkel with the whale sharks off Isla Mujeres. Had a great time at the hotel and the service was excellent. We really enjoyed the Chef's dinner, an excellent cooking demonstration combined with fine wine pairings. We definitely enjoyed the breakfast buffet with Gabriella doing a tremendous job on the omelets.
"First time in Cancun & we loved it!!!"
Firstly can I say that the staff make this hotel excellent, (apart from reception staff who never seemed as helpful) Gustavo, Rene, Lucie, Karla, Emma, Damien the entertainment staff were brilliant they kept my 2 children (17 & 13) & husband entertained all day, they deserve a lot of recognition as do all the pool/beach waiters who work hard all day in the heat making sure we all have plenty to drink Daniel, Angel, Jay & all the others names I cant remember. The staff in the restaurants also excellent Carlos, Aaron, Ruben, Andres again other names I cant remember but all were fantastic. The Beach Palace is in a great location, yes there is building work going on either side of the hotel but this is not really a problem it never bothered us anyway. This was our 4th trip to Mexico previously staying in Riviera Maya I can honestly say we had a great time, the hotel is a lot smaller than what we have previously stayed in and next time we visit we will go for a bigger resort but thats just personal preference. We did go to the moon palace for the day which was great but we prefer the location of the beach palace as the beach is just great. We had a Lagoon view room on the 10th floor with a great view the room was always clean but as a family with 2 teenage daughters I would recommend having 2 rooms as the room is very open and not much privacy, we had 2 extra beds put in our room and this was done straight away. The food is great always plenty to choose from yes sometimes a little slow in getting more food out, but whats the rush your on holiday we never had a bad meal, we tried all the restaurants which were equally as good. I would say to anyone thinking of booking this hotel to just go for it you will not be disappointed, there is plenty to do out & about in Cancun either in walking distance or you can just jump on the bus.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM