BW PREMIER OPÉRA FAUBOURG (EX JULES)

We checked in last night...the reception clerk seemed incompetent. Our reservation was for two twin beds...we got a double. I went down to reception to make a change and was told they couldn’t do it, meaning they never actually reserved for us what we wanted. The room is small, the shower inadequate...I will never use best western again.

Great location, friendly and professional staffs, can't be better! Warm welcome at reception was exceptional! Every question during my stay to staff was all well answered and helpful during my trip. One little thing, was not fully aware a small bottle of water cost me around 5 euro every day except the night I arrived.

I have to agree with some of the other people that I'm not sure this hotel should have 4 stars. The access to the bedrooms are down a long, narrow and fairly dark corridor that twists and turns. The bedroom was not very spacious but it was clean. You could see the bedroom had been redone, it's just a shame they didn't change the carpet at the same time and put something lighter in as the lighting isn't ideal. The bed & linen were perfect - no complaints there. The shower took quite a long time to warm up in the morning and there was no pressure in the head so it just sort of dribbled out. I did think that breakfast at 19 euros a head was expensive. There was a good choice but the scambled eggs were completely tasteless even although they looked lovely and fluffy. I did have a problem in my room which was sorted out by the staff quickly and efficently. The hotel does have a big plus in the fact that is very central and close to the main shops, theatres and other attractions and the metro is very close by too.

This hotel is in a great location..... easy to get anywhere and close to some terrific restaurants. Solid value for Paris. What I enjoyed most was the helpful staff ..... great advice, directions etc. I particularly appreciated Mathieu who showed great patience in help us get on line reservations. Thank you Mathieu.

Arrived and entrance and foyer quite pleasant. Normally Paris hotels have compact entrances. Checked in fine and up to room. Think I got upgrade but should do as diamond card holder. Good start. 2 days before we came I phoned to ask for flowers in the room as it was our wedding anniversary. I was told to phone back and speak to housekeeping when they were in!! That is not a good approach to your customers. However, I then got an email asking how they could make our stay better - great I thought, I would ask for flowers. THERE WAS NOTHING in the room. Why send those emails when you don't action' When I asked reception about this, they were really unhelpful, said nothing could be done and the chap verged on being rude. I think they should remove the sign they have in the reception - see photo Room was tired - 500. There is s large gap around door leading to outside fire exit. Tap in bathroom was loose. Bedside table chipped. Holes in fabric ceiling with sellotape over. Bathroom also generally tired. Room was quiet though. This is somehow rated as 4 star but to be 4 star you need quality rooms with excellent customer service. This is a safe 3 star and nowhere near 4 star. I have had better service in 2 star hotels. Normally I get free water left out and a couple of chocolates (as diamond member) - I had to ask for water and no chocolates. It's a small thing but goes a long way. Conveniently located for Gare du Nord and also Opera, where u can get to most places from. There are cheaper better hotels than this - I have stayed in a few, some were Best Westerns.