Wow, das Hotel was ausgezeichnet, wir waren von allem total begeistert. Das Hotel, der Service, das Essen und das Design, wir können es absolut weiter empfehlen.Comment of L. Katarina , Switzerland the 2015-08-09
"Artistic and luxurious with a twist of strange (in a good way)"
Lovely hotel some kilometers outside the city but with a quick shuttlebus. Excellent staff and a very fine old school bartender who made any kind of drinks. The art was interesting but never overshadowed the comfort and luxury of the place. We were there in 2011
"Look all around you."
I loved this hotel since everywhere I looked there was fabulous modern art. The coffee table by Mendini in the front was my all time favorite. Room was very large and coffered ceiling truly lovely. Our room looked at a wall of fragrant roses. The pool was a joy and warm enough to swim. Great breakfast and excellent coffee. Hallways are painted brightly and make the place happy for me Get the guide for the art from the front desk and just wander. Like going to MOMA with flowers
Great place, awesome service, wonderful design everywhere. Can strongly recommended for a relaxing stay in luxury. Great price for the room and more expensive for the food, but very good quality so it is worth it.
The hotel is visually beautiful. But stop. Terrible service, lousy service. One of the worst service I have ever had in a 5 star hotel. What this is not, as a 5 star hotel does not boast the appearance. Believe. Bad service started at check-in. Because I am a member of the Small Hotel Luxury of The World Club, I am entitled to a room upgrade when possible. Upon check-in the receptionist said he had availability and gave us the upgrade. In the 3 rooms I have booked. Only not. She lied, because the room was not upgraded, but in the same category. With the hotel empty, they lied that gave us the upgrade. The night, to my surprise, I entered the room and was 30 ° C. I tried to turn on the air conditioner and it did not work. I immediately called the front desk and, uh, who chooses when to turn on the air conditioning is the hotel. I was told that air conditioning only works in summer. This is not advised when booking. That is, I had to sleep practically inside an oven. I have never seen anything like it in hotels around the world, being in more than 50 countries. Was offered a noisy fan and I had to accept it. And sleep with the window opened. For the staff of the hotel: this service offered will not a 5 star. Never! Get away! For this price, very high, you get a better hotel and better service!
"Not luxury - totally average, but quirky if you like that type of thing"
I rate this hotel 3/5. Possibly 3.5 on spectrum of all hotels. It is just not a luxury hotel and 1/5 compared against real luxury hotels and lodges. More suited as a work conference or wedding type venue (think quirky Holiday Inn not Aman). Service very good, everyone tries as they can to make place work. Well maintained but just not close to luxury as I interpreted from hotel marketing and was priced as luxury which I found misleading. We had the presidential suite which was of course very disappointing. Bed hardest have ever experienced (worse than boarding school). Hotel is miles from Verona. We arrived late afternoon so had to stay first night in room but left as soon as could the next morning. Hotel gave us a part credit on cancelled nights which was appreciated. If you are a regular luxury traveller you will find this place disappointing. Positive side service was good, it is just the physical Hotel that is lacking. Ideally needs full refit incl spa and bathrooms but most importantly, new beds :-)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM