of TripAdvisor Travelers recommend this hotel
"Shocking experience "
I went to the Mint Wellness spa at the camps bay retreat for the Nature Bath package which is in a tent that is meant to be secluded. While in the bath that overlooks their nature reserve, we were shocked to discover three of the hotel's employees looking into our "secluded" bath area from a ridge above. Being in full view, we were unable to get out of the bath and attempted to call the hotel reception with no luck. We then contacted the spa at the Bay Hotel, who said they would send someone. All of this took 10-15 minutes whilst the three men settled themselves on the ridge in full view of my daughter and I in the bath. When hotel management got involved, he first questioned my story, even though the spa staff had seen the men. Only after showing pictures to the manager on duty did he agree to investigate. He was most unhelpful in our distressed state, came across as being uncaring, and all he cared about was presenting me with the bill. Eventually contacted the spa manager Colith who has agreed to investigate, even though the responsibility should be that of the hotel. Traumatic experience and shocking response from hotel manager, Mr Van Boven. It's now 4 days later and no response/ feedback from the hotel or spa, even though they assured me they would get back to me. Super disappointed at what's supposed to be a highly rated establishment
Lovely rooms, fabulous food and really helpful staff, from the front desk, for whom nothing was too much trouble, to the gardener who offered to carry luggage! We enjoyed the fabulous breakfast and had a lovely room, no 10, across the hang bridge, with lovely views of the mountain, the gardens and glimpses of the sea and beach. I would gladly recommend this hotel and we intend returning soon for a longer stay!
"Average for price"
Arrived after travelling 16 hours with 3 kids to be told we didnt have a reservation! Booking had been cancelled. Confirmation email received 8/11/2016. I have checked through my emails and have definitely not received any since 8/11/2016 which they stated. More effort should have been made to contact me. Took over an hour to sort but got 2 rooms together. Unable to stay 4th night and sent to an apartment across the road. We were booked into 2 studios there. Thankfully the lady on reception was very nice and said we only needed one so that saved us $4000 Rand. Very expensive for what it is. Not great spa facilities and pools are very small and dirty. Facilities wouldnt compare to most hotels at similar price range. £300 per room/night. Alot smaller grounds than expected. Crane blocking view but this is temporary obviously. Building work in villa next door so very noisy especially after long flight from London and wanting to rest. Charged extra for kids hot chocolate in am - this is ridiculous for prices paid. Wifi had to be paid for! havent heard of this for years. Tennis court nice but wouldnt put lights on in evening. Dogs a nuisance. Grounds too small so they were constantly under your feet. Not pleasant as they jumped in and out of stream/mountain pool and then shook themselves over you. Also jumped in and out of swimming pools to clean off. Not relaxing... Very nice spacious rooms across rope bridge. Close to main strip.
Camps Bay Retreat was our first accommodation during our trip around Cape Town and it already set the bar very high. The rooms were great, the service was very kind and the location is a blast. Highly recommendable !
"should no rely on reputation"
A Truly beautiful hotel the service was good and the majority of the staff were very friendly.The deck room was super,many thanks to VICTOR who looked after us.We loved the gardens and the secret walk to the gate that led to the main road and on to Camps Bay.My only moan......booked a facial and the time was changed.Thats ok.But when you arrive and they fob you off because a regular or special guest has taken your appointment its quite upsetting, you thought the service was genuine.!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM