of TripAdvisor Travelers recommend this hotel
"Nice hotel bad staff communication"
The hotel is really nice and elegant, old but well maintained. Rooms are nice, lots of (fancy and expensive) restaurants, close to The Forbidden City and other touristic spots, but the staff english is close to zero. This made check-in, and check-out specially difficult. It was almost impossible to understand each other and get an explanation of what was being paid. It's unacceptable for a hotel that caters to bussines and tourists to have staff that doesn't understand anything in english...
"Too big, lack of service"
Firstly the positives: close to bus stops and New World Shopping Mall, convenient for supermarket. Bakery within easy reach and very nice muslim restaurant on the opposite side 50m on the left once you crossed the road (green over white name). The food was excellent there and easy when you are tired and do not wish to go to far. Take away is available too. If you have any problem at the Capital Hotel ask for Joana, her English is good and she is always willing to help. The rooms are very average. We were 3 and stayed for three weeks and we had a very average room for a deluxe. They could have made an effort to upgrade us being 3 of us staying for such a long time. They upgraded 2 gentlemen on their own, each to a full suite! This is quite ridiculous. For what we paid we should have had a family suite, but they said that it was not bigger than our room. The wardrobe was minute, not enough hanging space. The other rooms had an alcove for the tea making facilities, we did not have it, the kettle was sitting next to the TV. We were disappointed. If you are disabled, stay away from this hotel. There is no access ramp and lots of steps. The walk to the A block is long too as they are building a new tower, there is no more entry to block A. You have to get in through block B's entrance. Taxis are difficult to get from this hotel. Avoid the touts in front who are there to suck you dry. It's worth investing in a Beijing bus app which makes it really easy to navigate Beijing by public transport, even for someone with disabilities. Best of luck. Enjoy your holiday!
"Great China,Silk Road "
Stayed in CAPITAL HOTEL, clean and great accommodation,accessible to tourist spot in Beijing like the magnificent Great Wall of China, Summer Palace and to largest square of the world, the Tiananmen Square.. come and visit this place full of history, China is not just a country , it's a civilization.
"Practically 5-Star Service"
Stayed 7 to 17 July 2017. Shocked at any negative reviews because we had a fabulous experience. I declare this to be a 5-star hotel on the sly. Huge, sumptuous, accommodating. Attendance faultless - every amenity considered, every day. I agree that little English was spoken, but get over it - WE are in THEIR country, after all, so maybe an effort in Chinese would have been in order. Breakfast catered for European tastes but was also an education in what the Chinese eat, not a horror story about the unfamiliar. Stay home if you don't want to try anything new. I will probably regret not saying more but, in a nutshell, I had a fantastic time and was actually sorry to leave, it felt so much like home from home. Would stay again without hesitation.
"Hotel under repair- services dropped in some areas"
It's my 2nd visit to this hotel. There is no mention of repairs and half the hotel shut down. Positives - well priced and close to Tianamen square -10 mins walk , hotel popular with Chinese tourists now, good breakfast, good massage offer on site and clean . Good 2 speciality , local priced chinese restaurants OPPOSITE the Hotel - excellent food - open until 11pm Supermarket opposite Negatives - Small rooms / staff at reception needs training! " Kevin " in reception just looked and stared when asked questions, " mickey" - female receptionist was helpful. Hotel seems to have a problem with Guests stealing from rooms I think as they will not let you check out and pay your deposit (!) ,unless a staff goes and checks room personally- never seen that before elsewhere in a "5 star " hotel ! Careful of touts in the entrance . We booked through an experienced chinese tour operator hence were better sorted with local tours etc
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM