of TripAdvisor Travelers recommend this hotel
Typical 4 star hotel with usual Romanian level of service. Do not have something bad to tell about this place, but not some excellent points as well. The only real minus were uncomfortable bed and pillows. The location is kind of "near center". Take ibto account tbe terrible traffic at the city and near city center area.
"Thievery at a high level"
What you see on the website is NOT what you see when you get there. I was told a story about a sick woman unable to leave her room as the official reason why I couldn’t get the room I had prepaid. They gave me reasons why they couldn’t refund me and even went all the way to call someone that pretended to be their lawyer (at 10pm) that explained that if I didn’t accepted to be housed in a 2 star level hotel across the city, I would loose it all. I was so exhausted that I would have accepted, except that I had to pay a huge amount for the taxi to take me there (one of their friends maybe). As I decided to find a nearby place to stay on my own, my colleague, staying at this hotel allowed me to drop my luggage in his room and refresh before late dinner. What a surprise when I got in the room after a trip in a very scary elevator (strange noise)! Stained carpet, non working light bulbs. Very dirty windows. Roaches in the shower escaped through the drain when I turned on the light. Finally, I think it was a chance to be lied to. I usually only post positive advices, but I cannot let my trip advisor community down. Specially since the hotel receptionist clearly stated, “TripAdvisor is crap for us”. Please avoid this place.
"I will never come back"
I was on a business trip, working the whole day. The evening I have arrived I put the sign for a breakfast r room service at the door at 20:00 with the order for 7:30 next morning. The order never arrived and I went at 08:00 downstairs and complained at the reception very politely. The lady at the reception just rolled her eyes at me without saying a word of excuse. I took a very quick few bites as was about to leave in an extremely crowded room sitting at the table with ten other people. There was no salt and pepper. I asked some young waiters who were standing in a group and giggling to get it and they brought, but empty one and continued giggling. It seems that they are some children on practice. When I returned to the hotel at 21:00, completely burned out and with the perspective that I had to get up at 04:30 next morning to fly back, unbelievable loud music was in a hotel. I have asked at the reception for how long it will last, they said not longer than 23:00. But even that was not true and we went into the night after midnight. I complained by the phone and the answer was strange: we have nothing to do with this ( people at the reception). Go to the manager in the morning. In the meantime, fire alarm also appeared, I put the clothes, but when I went out some people were returning, saying that it was false alarm. I called the reception and they said: O no, it was not real fire alarm, sorry for it. I left the hotel terribly tired after the sleepless night at 05:00 and will never come back.
"Central hotel near the VIctoria Square"
This hotel is very cozy and clean. The room is spacious, the bed is very comfortable. We had a tasteful breakfast with a lot to choose from. A big minus for the cost of the parking (approx 20% of the room price) that we were extra charged. The noise could be a problem as the hotel is placed on a main boulevard.
"Very clean and staff are very curtious"
Stayed a couple of nights mid October 2017 for a business trip. The hotel is excellent and all parts of the hotel are spotlessly clean. The staff on reception speak excellent English as does everyone it seems working at the hotel. The breakfast buffet is comprehensive and great value. Speaking of great value I ate at the hotel at the Bistro and for the equivalent of £17 i had a starer (mushroom soup), a main course (Salmon) and pint of a local beer. As I was staying for business i have no idea how close this hotel is to the old town but my feeling is around 3/4 km. anyway taxis are also good value so probably no worries on that account.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM