of TripAdvisor Travelers recommend this hotel
I spent 3 nights at the Carlton Hotel after a week in another hotel closer to my office. Same price, incomparable beauty and customer service. The room was perfect, very elegantly fitted. Room service all night long and a very convenient position on the city map made it a real relaxing and luxurious stay.
This is not part of a chain so business people often don't think of it. It is definitely as good as a Westin, Hyatt, etc. There are two towers. The one with the executive club floors has excellent rooms and a terrific club lounge on the 19th floor with views over CHIJMES and Raffles Hotel. The rooms are large, bathroom is well lit. One has an individual espresso maker. They even lend a cell phone for local use.
"A nice hotel at a very convenient location!"
This was our first time in this particular Carlton Hotel and we were quite happy with the location of the hotel. It has easy access to the tube, and there is a square right across with a wide selection of restaurants to choose from. There is also a mall diagonally across. We were promptly checked in and our room was comfortable and had a nice view of the city. We stayed in their club room so we were able to relax in their lounge. It has a nice view and ample seating room, their food selection could be improved though. They provide a smartphone with free local internet and it has a navigation feature which is really helpful if you're not familiar with the area and are exploring alone. I would stay here again, if only on the basis of the hotel's location alone.
"Nice hotel at a great location but with poor service"
My family and I stayed at the Carlton Hotel Singapore for one night. It was a short staycation. The hotel lobby was nice but comparable to those of other reputable hotels. The queue at the check-in counter was short which was nice. Check-in service was fast and functional but not friendly. It would have been helpful if the hotel staff had pointed us to the correct lift lobby. There were two different lift lobbies, one for the main tower and another for the premier wing. We mistakenly went to the lift for the main tower. This caused us some confusion as our room key did not work in the lift for access to the correct floor. Our room was rather large and well designed for comfort and function. Housekeeping was prompt in setting up the additional bed. The main advantage for Carlton Hotel is its location. The hotel is located near a number of shopping malls, historical landmarks and the central business district. Access to various forms of public transport (train, bus and taxi service) is also within short walking distances. Check-out was again fast and functional but not friendly. Would I stay at the Carlton Hotel again' Probably not. There are a number of other equally nice, comfortable and reputable hotels in the same area but with that warm welcome that say that “We are glad that you are staying at our hotel.” This warm welcome was visibly absent at the Carlton during our stay there.
"Great hotel at convenient location"
This was our second time staying at this hotel. This time we stayed for a week after our trip to Hong Kong and China. Location is excellent for shopping and traveling. Again we booked a Premier Club room which give us access to the executive club lounge. The service at the lounge was personal and excellent. Our room had a nice view on the 18th floor. A free mobile phone was offered for calling virtually anywhere in the world. Free daily laundry was also included. All in all it was a very pleasant stay. We will be back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM