CASTRO EXCLUSIVE RESIDENCES SANT PAU

When booking online as I did, confirm with castro by phone as they will send you a direct email. I booked a 5 person app.. it was really nice and well decorated. Cleanliness at it's best, mini markets are around the corner too. 10/10 for a good price. 30min walk to park guell and 15min walk to Sagrada Familiga. The small issues are the pillows, they need better pillows for sure and the door we had some trouble opening the buliding door sometimes had to call them but really small issues. I reccomend them to nice stay in Barcelona

The apartment deserves maximum rating for comfort, decorations and tidiness.The only improvements which would help are: easier check-in (the machine sometimes doesn't work properly) and wi-fi password availability in the apartment.

I stayed at castro sant pau for 5days with 13 other guest. We arrived and had a slight problem with checking in however a lady on the phone was very helpful and we managed to check in quicker then I had thought. We booked 3 apartments and ours was 3 bedroom deluxe apartment. As I got to my room I was surprised to see 1 double bed, 2 single beds and 1 single bed. There was 2 couples and 1 child. At the time of the booking I requested 2 double beds and 1 single bed and I was assured that would be possible therefore I called the helpline and was told someone would come and fix this before 7pm the day we checked in. This did not happen, I waited 3 hours with 13 other people (baring in mind we had early morning flight all hungry and unhappy) it was now 8pm no one arrived so I called the helpline again and was told no one is here at the moment to come and check and will happen the following day before 10am. We all woke up nice and early had breakfast waiting for someone to come so we can leave and enjoy the rest of the day and unfortunately it was now 12pm still no sign. So I then called the helpline and asked someone very nicely that I had been waiting for since the morning and as promised no one has turned up again! The woman kept putting me on hold and hardly understood what i was saying (language barrier) at the point I had given up and thought I will not get this in the way of our trip! So me and my husband decided to join the beds ourself instead but because of such small space we was unable to move the beds around! This was my second time staying at barcelona and I love the city however I will never be using this hotel/apartment again! The lay out is beautiful, a few scratches here and there on the wooden floor and beds apartment 2.3 room door broken, takes you good 5min to open the door. (THE MAIN ENTRANCE DOOR IS BROKEN SO ANYONE CAN WALK BY PUSHING THE DOOR OPEN WE HAD REPORTED THIS TO THE HELPLINE WHEN WE WERE THERE FOR THE 5DAYS NOTHING HAD CHANGED HOPEFULLY THIS WILL MAKE THEM AWARE AND EVERYONE WILL FEEL SAFER AS WE DIDN'T)

This hotel-apt has many advantages: just two minutes walk to the Sant Pau Line 4 metro station making it easy to be smacked in the middle of Barcelona Catalonia Pl. in just 20 minutes , many bars, restaurants and super market nearby. The apartments are large ( 2-3 bedrooms with living area and large LCD's ), modern and well equipped including washing machine,dishwasher and anything you need for home cooking down to smallest details. it has large kitchen and two nice bathrooms. They change the beds and towels every 2-3 days which is sufficient. Staff are very nice. the only drawback is that it does not have receptionist and checking in might be kind of unusual and sometimes challenging. During our 20 night stay , we did not face any problems. My suggestion is that the hotel start using a receptionist or let the nearby supermarket handle the check in!!! it was a great stay. By the way they have a 24 hours hot line in case you have any questions or problem.

The apartment is really excellent, good location in the city, great spaces and really clean and beautiful. All great, but I miss the human interaction... It was my first experience with check in all made by machines. But great place though. I recomend it to everyone!