The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
An overall reasonable experience value -for-money-wise. Friendly and efficient staff. Room service needs improvement in terms of responsiveness. Had some noise issues apparently from construction after 10 pm. Found vermin in the mini bar area.
Just returned from our visit to Catalonia Santa Domingo, and we had a wonderful time. There were three couples traveling on this trip together. From the moment we arrived on the hotel, we were made to feel welcome. Special greeting to Victor Cruz, we appreciate all your help and pampering! We must say that we were very impressed by the cleanliness of the resort, the friendly staff, nicely equipped gym and of course the outstanding food in the Filigrana restaurant. If you have not been there, you are missing out! We are looking forward to going back.
"Absolutely wonderful, the second time around!"
This was a return trip and we were not disappointed. From the moment you walk in you are treated to first class service. The personnel were amazing, super attention to all details. Our sea view room was just lovely, the bed was more comfortable than any I've ever been in! We especially appreciated, Mr. Victor Cruz, he ensured we had all we needed, also Angela and Fausto went the extra mile with a smile. The service was impeccable. There is not one thing that needed improvement. We also loved our dinner at Filigrana restaurant, food was so delicious, it is truly unique and should not be missed. Would recommend again and again!
""Business trip felt like long over due vacation""
Well I hardly ever take a minute to write reviews, but I have to admit that my experience at the Catalonia deserved a quick "exception". As a very busy physician I hardly ever have the chance to take a "decent vacation ", but during my stay at Catalonia SD i had the pleasure to be catered by a very diligent staff that foresaw my every need even before I expressed them, from utterly attention at my arrival, helping me make the most out this trip to exquisitely plated meals that made my palate reminisce and long for more. Catalonia's staff certainly made this business trip feel more like "my long due vacation", I'm glad a listen to my colleague when he said it was "it never disappoints", will be definitely coming back and recommend it to other medical teams.
"Exceeded anything I could have imagined!"
We had a pleasant and gratifying experience. The staff there was so friendly and helpful, they really pamper you. I liked how the manager Mr. Victor Cruz, greeted us and spoke to us at all times. Every question was answered by the staff with a "yes". The property is gorgeous, food at Filigrana was amazing!! I hope to go back soon :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM