The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
"always crosscheck rates"
unfortunately I was always told another room rate first than I booked it. this should not happen as it seems that they just try to ask for more money than I booked the room (booking.com). when checking it the people of the front desk should always first check the booked room rates before just asking for "their" room rate. this looks not very professional and gives the guest when checking in first a bad feeling. and normally you should love to stay in your Hotel as you are looking Forward to your stay and not first have to resolve "room rate Problems".
Unfortunately we were evacuated to Catalonia Hotel in Santo Domingo whilst Hurricane Irma made her way to Punta Cana. The hotel is more of a corporate business accomodation so completely different to what we had come from in Punta Cana. We spent 2 nights here and we found the service from the staff here to be exceptional. They were very warm, welcoming, friendly and helpful (apart from reception staff, who were not) Our room was fine. It was spacious, clean and overlooked the ocean. We were on the 19th floor so had great views. There is a coffee shop, pool room, several seating/relaxing areas, a pool and gym so we were able to pass time. (We werent able to use the pool due to the weather conditions) The food was really good...tasty hearty meals were available to us every day and decent breakfast options. The only thing that I felt let this hotel down was the greeting from a male member of staff upon arrival. Unfortuntely one of the ladies in our group was told by this member of staff that she should have been dressed more appropriately to enter the hotel...after just being evacuated from the side of a pool on a resort!! This I found to be extremely inappropriate and insensitive. We also had to share rooms with people we did not know which was very uncomfortable and unsettling. This hotel was huge with 21 floors. I wasnt convinced that a hotel of this size did not have space to accommodate us in our own rooms. We also learnt that other customers who arrived after us who were also evacuted were infact given their own rooms. Overall, despite these issues that we experienced,We did feel looked after by this hotel and we were grateful for their warm hospitality during a rather stressful and worrying time on our holiday.
"Mi segundo hogar."
This is the second time I stay at Catalonia Santo Domingo. My first time in November 2016 was for ten days and now in the month of August for 15 days. Without a doubt this is the best hotel in Santo Domingo. The hotel maintains itself to the best of standards and the staff makes you feel like family despite it being a large hotel. Without a doubt it is the best hotel in Santo Domingo. My son and I feel at home every time we stay. I love how the staff remembered us the second time around even though nine months has gone by. We were greeted at reception by Antonia and Neurys took our suitcases up. I would get my coffee every morning from Gisselle in the hotel lobby and the rooms were kept spotless by Elia Brito and Isabel Sanchez throughout the two weeks we were there. Our last day Antonia checked us out quickly and Francisco Santana took care of our luggage. The security staff is amazing as well. I have plans on returning in February and without a doubt Catalonia is my choice. You know a hotel is first class when you know the staff by name for the amazing service you get. See you soon!!
"Stay at Catalonia Santo Domingo"
A very pleasant experience I will definitely stay hare again. The rooms were very clean. The service by all the staff was friendly and accommodating. The decor was very stylish and the ocean view was very pleasant both night and day.
"My stay last month at the Catalonia Santo Domingo"
I found the hotel check in and staff very efficient, the room spotless and quiet, and the food to be excellent. Great service in the executive lounge area, as well. The ocean front view was stunning!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM