The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
"Excellent Hotel for Excellent Price"
This is a 5 star hotel. Our room overlooked the beach, on 15th floor. It seemed like the sea was right under us. The personnel , especially Orquidy was very friendly. The breakfast was amazing. Amenities were great
Worst experience ever!! Parking area its crazy, sone you have to pay for it other areas not but nobody is their to explain or orientation. Their are desserted areas like abandon areas really creepy like in a horrror movie! Never coming back. When i finally got to the hotel area after getting lost, it was nice and people were attentive.
Outstanding performance way over average can turn excellent grade into brilliant if more preventive action is being taken in the future such as time setting on room cleaning, info on traffic time and triple check on each possible malfunctioning default. I hope this helps to become number 1.
"Just Ok Hotel"
I stayed in Catalonia here in Malecón four times and never had a problem but this time it was very bad. Checking in staff was not friendly and nice. They didn’t listen just gave me the room key and turned around. Nobody helped me with luggage, just ignored me. Many other things but I’m tired already mentioned it. Good luck!
The property is very clean, it has beautiful rooms with a precious view, the staff is very friendly staff. There is a 24hr roomservice and the hotel offers great food. The pool and the bar are worth relaxing at.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM