of TripAdvisor Travelers recommend this hotel
"Family Chicago Vacation"
Very comfortable hotel with a fabulous bar area! The hosts at the concierge lounge are AMAZING, and they went above and beyond to make sure we were accommodated. They greeted us every morning by name, and they even took my son (who arrived VERY late to breakfast) and made sure he had something to eat. The Mag Mile Marriott is so convenient to great shopping right on Michigan Avenue, and it is located close to lots of great restaurants. This is the only hotel we would stay at in Chicago.
"Great location but service is terribly lacking"
This was the second time that I stayed at this property for the Chicago Marathon. The location is fantastic, but multiple issues with service. Mobile check in: time to check in vs. request was 7 1/2 hours late. And when our room was ready, the front desk informed us it was one of the "old rooms not renovated; is that ok'" After a delayed wait and a marathon to run the next day it was fine. But who says that'' Front desk was not friendly. I stay at Marriott very frequently for work (Gold status) and I have never seen service this bad. Even in St. Thomas it is slow, but I assume island time when I am on an island. This is a major city where service should be reflected based on the price/location. The bar area for food was ridiculous. We waited for over 1 hour for service there. The only nice people were the guys taking bags. Would not return. And the kicker, they messed up the billing on the way out after I explained TWICE which credit card to use with which room (two rooms, two cards - not complicated).
The best thing about this hotel is the location and the club lounge. I stayed here for 5 days on business/pleasure. The rooms are fine but the hot water stopped working on multiple occasions. Called the front desk multiple times. They told me they would send maintenance right up. 30 minutes passed and no one showed up. Suddenly the hot water started working again. The safe in the room didn’t work. There are small details that this hotel needs to work on... they did try to make up for the issues by giving me extra points but I would not return to this hotel.
"A 'tired' hotel....with great people"
We stayed at this hotel as part of a conference that we attended and added a few days for a little holiday. We had a room overlooking Rush Street. Check-in was fast and the front desk folks were very courteous and nice. The hotel hallways and rooms are very tired......and dated. Apparently there is a renovated section but we didn't see it. We always stay in Marriotts and this was not what we were expecting. That being said, it is clean and all the staff that we encountered were great. The Concierge/Front Desk staff all made excellent dinner suggestions. The cleaning staff were attentive to our room and overall, everyone was friendly and nice. The Bell Hop was great at getting taxis or providing umbrellas when it was raining. The location is perfect. It is walking distance to everywhere. The location and staff of this hotel make this place, given that the decor and state of the rooms is not so great. Given what they are charging, there should be some major updates done to the rooms/hallways.
"Avoid at all costs."
These guys cancelled my reservation on a busy convention week and refused to do anything about. Luckily, Intercontinental next door had availability. Unlike this Marriot, Intercontinental treats their guests with dignity and respect Did I mention I am platinum with Marriott'
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM