CHICAGO MARRIOTT DOWNTOWN MAGNIFICENT MILE

I recently stayed at the Marriott hotel in downtown Chicago in the magnificent mile section and the staff was excellent. The building was clean and so are the rooms. The room service is very fast with good food. Super fast elevator service and an incredible gym. The other great thing they did was handle 5 meeting groups at the same time and it was smooth. You'll enjoy it here and finally there are great restaurants throughout the magnificent mile area in walking distance of the hotel. Al J.

My friends and I stayed her for a girls' getaway weekend. We are a Marriott family so this hotel in this fabulous location was a no-brainer to book. It's located on the corner of Michigan Ave and Rush - perfect walking distance to everything we wanted to do. Rooms are spacious and well appointed. We arrived on a Thursday night so the Concierge Lounge was open. We enjoyed some appetizers and drinks there before heading out for the evening. The Lounge is however closed on the weekends. You can't even access it to hang out in, which was disappointing. Some Marriotts keep the Lounge open for guests to use for business purposes or just an alternative to your room. But everything else about the hotel was great. Have stayed here twice before and will return when in Chicago.

This Marriott is convenient to many downtown Chicago activities. The rooms are clean and updated. There is no traditional room service. They deliver food in a bag to the room if desired. The bell staff was not helpful upon departure.

I am currently working about 90 miles outside of Chicago and wanted to come in for an overnight stay. Choose this hotel because I am a Marriot member but the location is PERFECT! It's a busy hotel in a busy area. Your on the mile - WALKABLE! I didn't even see my car until I checked out. I caught a Lyft to the Bean and a couple of other places, cheap and easy rides. The room is basic but comfy. The bathroom is a bit small - I was kind of surprised. There is no frig or microwave in the room and valet parking is crazy like in most major cities it's a premium. The lobby is very nice and I loved the bar there. The bartenders were friendly and made great drink, for the price they better! It's the city. Overall my weekend was great and everything I hoped it would be. You must go to Eataly around the corner (less then 2 blocks) AMAZING!

The only thing that this hotel has going for it is the amazing location, but if you are use to great perks and a little bit of respect as a platinum member, especially on weekends, go somewhere else. Anywhere. Or, else, you will be spending possibly more then the price of your room per day at the hotel. The great price sucked me in and I booked this hotel because it was the most cost effective option for hotels in similar class. Big mistake. And, if you are a Platinum member, you will know what I mean if you stay at this hotel during the weekends. Anyways, it all started at the check-in. I am a platinum member so I thought that I was entitled to an upgrade based on availability. Upon arrival, I was told that there were no upgrades available. I asked them to double check and they said that none were available. Okay fair enough. No upgrade. Nothing. Not even a view. Then, I was told that on weekends, breakfast in not included. Instead they will add some lousy points to my reservation. By the way, the lounge is closed all together so don't expect any dinner snacks either. It gets worse. Much worse. I was told that at the checking, you get some points and small bottle water. That's it. There is no wine and cheese option that you are use to at your Marriott. After being told that my Platinum status is worth nothing basically, but thanks for my loyalty, I went to my room. I was a bit skeptical and I called the main reservation number and asked them if there were any junior suites available at this Marriott because I wanted to make a reservation. I was told there were plenty. Armed with this knowledge, I went downstairs again and asked to speak with the Manager. One was not available. Assistant Manager. Nope. The best I could do was a Front Desk Supervisor. How in the world would you run a top branded hotel in the middle of the best part of Chicago and not have a manager or an assistant manager available was mind blowing and downright ridiculous. That was a constant theme during my stay. Anyways, I explained to the Front Desk Supervisor that I just found out that there were Junior Suites available at the hotel by the virtue of my conversation with the central Marriott reservation and she took a few minutes looking in the system and then she said, yes, there are some available and she can indeed upgrade me if I wanted. Why did the previous person outright lie to me. I don't know. If the upgrade is available, they should offer it and give to a person like me who spends about 100 to 150 nights at Marriott hotels. On top of that, I book reservations for others so I am an influencer. Anyways, my daughter said that she had already changed and unpacked and she did not care for the upgrade anymore so I said that is fine and passed on it and went back to the room. After watching a movie and going shopping, I returned to the Marriott with my daughter. I was a bit thirsty. I asked them if I could have a bottle of water. To my amazement, I was told that it is only provided at the check-in to the Platinum elite members. What in the world is going on' I have stayed in Country Inn hotels where you can ask for one and I have no status there and they will give you one. What is going on with this place' Platinum status meant nothing at this hotel on weekends. No breakfast. No snacks at night. No lounge. No water except at Check-in. No upgrade. No snacks at checking. LOUSY SERVICE with OUTRIGHT LIES. But wait, there is more. YOU WILL PAY RIDICULOUS PRICES FOR ANY BUSINESS RELATED SERVICES LIKE USE OF COMPUTER, FAX, AND EVEN COPIES. I found this out the hard way and paid more then one day worth of my reservation at the business center for some scans and copies and use of computer. They charge for everything because if you are a business traveler requiring the use of computer, fax, copies, they will direct you to the FEDEX Kinkos store within the hotel where they will rip you off every single day, not just the weekend. I really don't have words to describe. I had to make a few copies and then I wanted to scan an application I was working on. It turns out they charge for a scan on per page basis as if it was a fax. I had to pay for computer use, to print, and then I scanned a document I printed and sent to myself. The total bill was almost 100 dollars. I went in to the hotel expecting world-class service and hoping that my Platinum benefit will help me save money. I was wrong. I paid for everything, but Wi-Fi. That I did get for free. This hotel is insulting to say the least, especially on weekends. If you have a lot of money and you don't mind wasting it, then ignore this review please. But if you care at all about getting the most mileage out of your Platinum benefit or about not wasting your money on things like computer usage and printing, then please do yourself a favor. Stay Away. Pay a little more and stay somewhere else where they might have breakfast or where they won't charge you for computer usage, printing, etc. Maybe. You will even get water for free.