of TripAdvisor Travelers recommend this hotel
"Excellent Hotel - Nice Remodel Since My Last Visit"
This hotel used to be my home for 4-6 weeks a year, but had moved elsewhere over the past 5 years. Came back this week for a 5 day stay and was totally impressed with the remodel, the concierge lounge and the service. Great job! Rooms have a nice desk with many plugs and a good desk light. Also a small refrigerator and safe in the room with a coffee maker with real creamer which is a nice touch. The bed is very comfortable and the bathroom was nicely done with an excellent shower. Internet service is good. The improved lounge is terrific with a full breakfast in the morning - outstanding! When I got my room I was surprised with the road noise, but interesting enough, I never heard it at night.
"The little things"
Caveat, I only stayed one night for business and wasn't in the room much. That said, I had a deluxe king room that was recently remodeled. It was beautiful, as was the view (facing Michigan). First, if you are coming via cab/uber/lyft, the car drop is at the back of the hotel, on N Rush St between Ohio and Grand. Our driver circled the blocked searching for the front entrance, but this is where drops should occur, and the elite check in desk is just inside this door. Received water at check in vs in the room. Lobby had a wide open feel with the bar on the center. If your plan to go walking, the doors leading out to Michigan are up the stairs off the bar. My room was on the 33rd floor. I could make out a sliver of the lake, but had great views of intricate architecture of other buildings. I was right off the elevator, but heard no noise from inside the hotel. The outdoor noise drifted up though, some pleasant, like a trumpet player, others not, like sirens throughout the night. The room was large, with a long duvet for sitting, plenty of surface area to set down your things, but a small bathroom. I didn't mind, but if you are a person who likes a tub, this had a shower only. The room had a safe, mini fridge, outlets every where, both ac and usb. The outlets were universal, I imagine that's a huge before for international travelers. There was recycling in addition to the trash bin and liquid creamer instead of powder (thank you!). Overall, I was quite impressed with the small details which made my stay comfortable. Request a high room to help mitigate street noise, and enjoy your stay!
"Excellent downtown full service hotel great gym"
Ignore review of courtyard marriott magnificent mile it was supposed to be for the big marriott! This hotel has a fantastic gym, full equipment equal to a private club or better. Club room is good, large but a bit crowded in am but buffet is excellent. Rooms are up to date. Internet very expensve unless you are an elite member- gold or platinum
"Marriott should be ashamed of themselves"
Worst hotel ever. First they gave us a room that was from the 70's. I was afraid to sit on the dirty furniture, it smelled awful, and the room could not even accommodate 2 people. When we complained, they said they'd give us a renovated room. If it was available why weren't we given that room from the beginning' It didn't matter, the updated room wasn't much better. Dirty towels, underwhelming housekeeping, tv didn't always work, the elevators were not so reliable either. There was NO HOT WATER on Saturday. And no internet in the room unless you pay separate for it. Tried to watch a movie that didn't work but they still tried to charge us for it. Everything is as cheap as it comes, even the bed and pillows were just awful. The restaurant food was just ok but very expensive. Other guests even mentioned how terrible they thought this place was. Can I give it negative stars' The worst.
Great hotel with a nice bar. Rooms were nice sized for the 3 of us. Great views and close to lots of eating and shopping. Never had to Uber. Front desk were friendly and very helpful. I have stayed here before and will continue to return.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM