of TripAdvisor Travelers recommend this hotel
"A wonderful stay during Christmas"
I've been to this hotel three times; twice with my friends and once with family. The last time was with family during Christmas and it was absolutely amazing. The Christmas vibe/ spirit is wonderful in Chicago and in this hotel as well. Our room was high and very spacious overlooking the Magnificent Mile. The rooms have been renovated recently and I am very happy with the changes. Make sure to ask for rooms on the left side of the hotel as they are way bigger. The only disadvantage in the hotel is the cafe in the lobby which is tiny and doesn't serve proper breakfast for a good quality hotel like this one. However, numerous other cafes can be found right outside the hotel (Starbucks across the street). I definitely recommend this hotel.
"Great location and friendly staff"
I stayed here for four nights for a meeting. I was traveling alone and the location allowed me tons of options for dining, shopping, sightseeing all within walking distance. I used the gym twice and it is probably one of the nicest hotel gyms I have seen. I was in a renovated room, which was great. Slightly small, but for just me it was perfect. I would definitely stay here again!
"Good conference hotel with great location"
Recently attended a conference at this hotel and found it to be good overall. Sheet and bedding comfortable, typical conference rooms with easy access. Elevators were fast. Location is great for shopping and dining. Decor is not great with bare walls and no frills. No try room service but I almost preferred their "Pantry" concept to true room service. It was quick with a good choice of basic food items delivered to you in a take-out paper bag. If you need anything else, there are plenty of restaurants right outside the door, i.e., Joe's Stone Crab or Michael Jordan's Steak house.
"Very clean hotel"
Stayed here for medical conference. The hotel staff is very friendly! Room clean. Close to magnificent mile shopping and restaurants. A little noisy on 22 floor during day but had no problem sleeping.
"Make sure you get a refurbished room!"
Room was beyond sub-par for almost $300 a night. Bathroom was size of closet (I've had bigger in the U.K.) and the toilet was in the center so you could neither stand in front of the sink comfortably nor get in the shower easily. Wall paper was peeling at the baseboards, bathroom sink was cracked and there was a cigarette burn/hole in the desk chair. Otherwise bed was comfortable and lobby was nice enough. I'd stay in the Hyatt place down the street before i stayed here again. It was at least well appointed, clean, staff was amazingly helpful, you get breakfast and it was significantly cheaper.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM