CLARION HOTEL COPENHAGEN AIRPORT

We stayed at this wonderful hotel for two night prior to a cruise. The stay was great started with the check in. The staff was warm and friendly, and the easy walk from baggage claim to the hotle was a real plus. The food at the breakfast was great, and we really enjoyed the restaurant for dinner. The location was very convenient and close to public transportation for sight seeing. What really set this hotel apart was the staff just can't say enough about how great they were.

We booked the hotel because of an early flight on the next day. It is convenient, has a direct connection to the terminal. Anyway, the surprising thing is they reserve on your card 500 DKK more than the real cost. This is not nice. Even if you get it back later, you should be made aware before.

I stayed multiple tine at this hotel when it was a Hilton. Becoming a Clarion really made it poor. Especially the service was at a low level: We tried to find out what a room would cost for a family of 4. It was not possible to recieve a quote - besides multiple inquiries - found out when we checked in Called 2 times in the afternoon to find out what the dining options are, was put through to restaurant ... nobody picked up. The restaurant was called an we were told we can only get room service menu at the bar. Fine we tried to order from the menu provided to us by one waiter. Then another bar tender gave us another menu... we ordered the exact same items. Now we were allowed to order. The 2 club sandwich panini for 145 DKK looked like something from a freezer and were served with 5 nacho chips. Gas station food looks better. Good service we could return this food at no charge. Hilton please come back!!!

As my reviews will show I stay in a lot of hotels so I am stuck a little in the middle here. Room facilities are as expected if not surpassed as are the staff who are great. I emailed the evening before as was too lazy to iron my shirts on a Sunday evening and was responded promptly stating I had an iron in my room. Great. No issues there. Very spacious room and as others have stated the separate bath and shower is great. Didn't have the bathroom amenities such as shampoo and shower gel but didn't need them for a 2 night stay as brought my own overnight pack however realised i didn't stock it up but expected it to be replenished on day 2 in the bathroom and am about to call down and ask, however I feel i shouldn't have to' No Do Not Disturb sign on the door available, again not a killer for the hotel but have had better. This is a decent hotel and many people have far worse complaints of this and indeed some but I have been undone by the only time I would need some shampoo or even a paper DND sign which I think most peoples who's room might be on fire would expect to still have. Oh and having read previous review the West Wing is NOT sound proof. There is noise disturbance from RT on engines. Attention to detail or a simple inventory.

Great location when you need to be close to the airport, it's just cross the street from the terminal. I came in late and left early. I was greated by very friendly staff at arrival. The reception area felt fresh "loungy" and in the adjacent bar/restaurant there were people who made the place look and feel alive. My room was fairly large and very clean, but felt dated. The bed was excellent and I slept very well. The bathroom was also spacious. There where both bathtub and shower stall. I especially liked the shower stall that was roomy and delivered plenty of water. The toilet on the other hand struggled somewhat when flushing.