of TripAdvisor Travelers recommend this hotel
"Better than it looks from the Outside"
I have driven past this hotel countless times and it looks nothing special from the outside. How wrong that is! It is 2 mins from the A4 road going in/out of central London, 2 mins walk from Gunnersbury train station and ideal for Heathrow, Twickenham and as a base for London generally. It is the budget end of mid range price wise. Good offers on their web site. Chiswick is blessed with good restaurants as well. Very useful underground car park (foc on some packages), really spacious room and a very nice bathroom (shower only). Staff very pleasant and efficient. Quite a busy hotel. Excellent buffet breakfast we didn't eat apart from that but friends said their dinner was ok but not exceptional. Really good bar, great selection of draught beers and wines/spirits. Big screen TVs and really good atmosphere. Used by non residents. It is a modern design but with a mature character.
Stayed here for 1 night in November as a birthday weekend away in London. The location is fantastic as Gunnersbury station is less than 5 mins walk. The staff on reception were incredibly friendly and helpful which made us feel very welcomed and valued. The breakfast staff however need to work on their customer service. I was 'greeted' by a staff member who simply stared at me...until I asked what information she needed and was told she needed my room number....I could not possibly have known that without her telling me though. We were then not guided as to where we could/could not sit, where we got our food, whether we got our own tea/coffee or were served it (turns out we should be served it but noone came to take our order). There were also further problems encounter during breakfast which was a disappointment. I would have given this stay 5* but the breakfast experience really let it down.
"Another great stay"
Again we were upgraded to a better room, this place is a great place to stop if visiting West London, Kew gardens or as we did Twickenham for the Rugby. We have now stayed here 3 times and not been in the slightest disappointed. I cannot speak to highly of this hotel with car parking, good access from the M4 and north circular. The restuarant is very acceptable although possibly being a tad expensive for the food, which though good is not Michelin standard. The ratings underneath are not working but I would give top marks for service, cleanliness, value and room size.
"2 night stay"
Fantastic value for money. Large rooms. Clean. Well decorated. Bathroom was a little too dark. Large TV. Great location. 10 mins walk to Kew Gardens. 5 mins walk to shops of Chiswick. Across the road from district line station direct to Central London. 20 mins to Heathrow
"Short stay in London"
A friendly hotel,room very comfortable. Staff helpful and friendly. Near to the underground and plenty of bus routes. Shops and restaurants within walking distance. I have MS and we were allocated a room with a wet room bathroom,has all the features needed for a disabled guest. I would recommend this hotel to family and friends.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM