of TripAdvisor Travelers recommend this hotel
"Great place - we will go back here"
We spent 4 nights at the Conrad Koh Samui mid September and it was an overall awesome experience. Not everything went perfect but it is a perfect place. I booked (not just requested) a specific villa in advance which on arrival it turned out had been given to someone else the night before so that was not a great start. After looking at a couple of other villas in the same row, we chose an alternative one. The greeter apologised for the inconvenience - but no more than that, so I asked her to escalate the issue to her manager. Later on In the day there was an email exchange as well on the subject, and eventually we were offered a free dinner at the hotel restaurant as compensation which was a nice touch - the room for improvement here, would have been that this was offered right away when things started off poorly. Let me say there are no bad villas, but when you spend this kind of money for a room it's ok to be picky. The water in the private pool will be refreshingly cool for some and freezing for others - this is not a complaint as I belong to the first category, but just an observation for others. This is a great place if you want to get away from everything for a few days and do nothing. Very quiet and relaxing. But if you still feel the need to run a business empire at the same time, then the wifi is running perfectly all over the place. A nice touch was that when we had to leave early in the morning for the airport, the staff had prepared a packed breakfast with coffee, milk, fresh orange juice, ham/cheese toasted sandwiches, bagels, crossaints and fresh fruit for us to bring on the 50 minute ride. I have posted a separate review for one of the hotel restaurants, Jahn.
"Best for Honeymoon or Birthday."
Best place with best service. Not enough for 1 night stay. I don't need to go out anywhere when stayed in Conrad Koh Samui. Breakfast, Lunch and Dinner, beach and location so amazing. Great place for view of Sunset. When I have time I will back again for sure.
I made a mistake when I checked in, I made a mistake when I ate a restaurant and my bed was uncomfortable. I thought it was the best hotel in Koh Samui, but the staff were friendly, but the facilities and systems were a mess. I am disappointed.
"Will not revisit "
We booked this resort through luxury escape for a week The location and property is exceptional Service started off ok but then started getting worse and worse and we realised as we were not tipping as we usually tip as we leave to reward good service not to get what is expected ( a high level of service!) we got to a point we had no service, room was not done till we complained at 6 pm for two consecutive days ! And when we reported to manager that we turned green light on but no service her excuse is that housekeeping cannot walk around and check green lights!!!! Our room was facing the house keeping hub and stocking depot ! Plus they have buggies The excuse is worse than the service! If u add technology to use ( green light) but tell customers house keeping cannot use it then owners and shareholders have spent a lot of money on unusable technology! We will never come back here Very disappointed with service
"An Unbelievable Experience"
From the minute we arrived we were spell bound with not only the view but the attention to detail in this magnificent Hotel. All staff were amazing, nothing was too much trouble, you actually felt like you were the only guests there as the dedication of the staff in making this holiday something to remember was certainly achieved. I must commend the General manager who has a hands on approach in this Hotel, helping to re organise the breakfast Buffet, clear plates and order coffees and generally mix with the guests and his staff, you can understand why the staff enjoy there job with such a wonderful mentor to help and guide them. The 2 bed room Villa, the view and the infinity pool words cannot describe , go to the website and see the video what you see is what you get. Jahn is a wonderful experience , the food and service second to none, cocktails in the evening with a view that seems to come right out of a picture book. Other facilities , The Spa (Sensational) The Gym, The Main Pool, Water aerobics, Boxing, Kayaking, Jet Skis, Picnic on other islands . There is plenty to do or nothing to do your choice. We arrived at Conrad Koh Samui in need of relaxation and pampering and that is what we got, I can"t wait to return and would like to thank everyone at Conrad who made this possible. I booked this Hotel via a Luxury Escape so the value for money was exceptional , I am not sure what the cost would be per night but if you want to experience a once in a life time experience it is certainly worth saving for.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM