"Good hotel BUT staff at Executive lounge needs an improvement"
Good hotel. Rooms are clean and neat. I was there for only one night. But, I was disappointed with the staff at Executive lounge. The lounge closed at 7pm (which I think too early for Asian country standard). My flight was delayed and hence I checked in at 6:40pm. Quickly freshen up and by the time I reached at lounge, it was 7:05pm. The staff at the lounge were still in the middle of removing food and drinks. Well, I had meetings in the morning and then 5 hours flight to Seoul, so I was not in the mood of going out. So, I asked the girl at Executive lounge, if I can have couple of drinks (while bottles were still in the cart). She did not take it professionally. The way she poured my drink, I think it was totally unprofessional. Well, I didn’t ask anything else. No Food. Nothing. While I was sitting there, reading newspaper and having my drink, I saw one local looking couple came and asked something at the desk. Soon after, girl came out with 4 bottles of beers and some food. I was surprised because that was at 7:20pm, 15 min after my request for drink. I was surprised with the staff’s attitude towards its client. I don’t think, I would like to go back at this hotel.
This Conrad is located in the business area of Seoul. It is immaculate and decorated tastefully. The Executive Level rooms are beautiful and functional. The Executive Lounge is large and the food/drink is above average. Staff is very professional especially with check in inside your room. Car service to ICN was very good and safe. Overall, this Conrad meets my expectations for the Conrad brand hotel. Try it.
"Conrad Seoul "
This is my repeat visit to my usual business hotel in Seoul which is next door to our corporate office in IFC Tower The twin bedded room was well appointed as usual with the usual amenities of coffee maker, free WiFi etc I missed the Han river view this time around. The executive lounge on level 37 holds happy hour from 5pm to 7pm with free flow of beverages , choice of white or red wine with the usual finger food , cheese board and various nuts. The view from level 37 is simply outstanding. The IFC mall adjoining the hotel allows extensive shopping and has many great restaurant choices
"Need to improve"
Good hardware but execution is poor! The executive club where not serving afternoon tea' No cakes, fruits'''' Need to benchmark other brands in Seoul! Shall not choose Conrad. No baby stroller' Amazing! Only hotel I have ever heard! Another guest next to me was asking, concierge said... no no no. Breakfast wad horrible at Zest! No one clear any plates right through the breakfast... and the bkf was empty! Service at the club and restaurants were good as well as at the gym.
"Standing tall in Seoul"
I attended a meeting in Seoul at the Conrad Hilton. My room was fabulous; the design of the too is elegantly efficient. My view to the river was so beautiful, I ate in room first night. Fantastic. Room has magic window between bath and main room, self closing drawers, and a Nespresso machine. Despite a heavy work schedule, hotel ambiance & room design kept me relaxed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM