"THE BEST of THE BEST!!!! Super friendly staff, great service and amazing experience!!!"
Good Morning Team, I hope you all had a great time!! First of all I would like to THANK YOU!!! all for your commitment to taking care of your guests. My parents were in Ala Sol last month for Good Friday weekend, and they had a BLAST of happiness. I contacted the hotel weeks earlier and requested some amenities to be delivering to the room. I do want to share with you the service was by far “THE BEST” hotel they had ever stayed with. You guys ROCKS!!!! Because was my Mom’s, Dad’s and Nice birthdays celebrations, they got the whole staff from the restaurant sing happy birthday for them. It was great service, great food, great birthday cake, great crew and great weekends. I would like to thanks all the team, from housekeeping to restaurant, bellman, pool attendant, bar, “Tios” (kids club) in special Jaqueline Franca, Ivana Nascimento (she works in another facility but was helping and make all the communications flow – EXTREMELY great job!!!), Jailda de Jesus – great Front Office manager and Leandro Borges – THE BEST – Guest Relations EVER. I really would like to thank you Leandro for your care, professionalism, empowerment and extremely positive attitude in make sure this special date will be memorable for my parents and for me. Be sure Costa do Sauipe ALA SOL, Leal family is by far happy to Intent to recommend this property to others knows what a great service is. Obrigado, Rosangela Leal
"Run away!! Não recomendo!"
We came to spend 4 nights and to use the "all inclusive" deals, which basically it's a scam. The hotel is comprised of 4 previously independent hotels now called Alas or wings. You can only eat out of your assigned restaurant( yes, ONE) and have drinks at the pools around the properties. Here are the issues: -the food is of poor quality; some meats are visibly dry and chewy, the seafood isn't that fresh; it sits out on a buffet for hours. -because of the above, my husband got sick after the first day. -there are ants inside the bedrooms and mold and decay everywhere; -the costumer service is terrible and NOBODY speaks English!! - the drinks and liquor are of very low quality and they only had one white and one red wine and they were awful . - the beach is very rocky and unsafe for swimming -the nightlife is poor and you have to pay for drinks at the bar located at the village - we paid a lot overall for this place. ABSOLUTELY DO NOT RECCOMEND.
"Great food, super friendly staff, kids loved it."
I was there for a work conference, and brought the hubs and kids (4 and 1). We stayed at Ala Terra. Wifi was a mess, so I'd never book a conference there, but for the fam, they loved it. Great northeast regional food, really fresh and well prepared. Nice kids club with plenty to do for the babes. I only got some early am dips in the pool since I had work, but they had life vest for kids and a shallow baby pool. Only negative on the room was the crib, looked like it could be dismantled from a lever inside the crib (where baby is...)
"Sauipe Resorts ... Great Vacation Experience!"
We have stayed again at this Brazilian resort which provided us great pleasures and memorable moments. We always go back to Sauipe Resorts every time we travel to Bahia, Brazil. Even so we stayed at peak season, we had quiet and enjoyable moments at Ala Mar Resort. Which was closer to Premium Resort and away from general crowd. We love it!
"Cannot complain much"
I would give a regular but honestly it was better than average. PROS: nice location, pools and beach (even being rocky), the gym was very good (despite a bit far from the bedrooms). CONS: service can be VERY slow and not deliver what you NEED and as can be seen in nearly all comments here: food is just OK, nothing really special.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM