of TripAdvisor Travelers recommend this hotel
"I was really disappointed!"
I arrived to this hotel as an exhibitor at one of the business conferences. So, actually I did not have much choice, but I was sure that Marriott would be fine as usual - just because of its reputation. As exhibitor, I had a lot of heavy luggage and my company ordered a car with big luggage space. They sent BMW 7, there was no space for the suitcases and we had to pack the seats, and the driver was really out of mood and was really impolite, almost rude. When we arrived, I was surprised that no one came to meet us, the driver packed the luggage out and went away. When I went to the reception, the receptionist said that there was no "boy" in the hotel, so I was supposed to manage the whole thing alone. They have trays although, but you have to pull it upstairs, and it is a hard task for a woman. When I was talking to the reception, one more exhibitor came, with the same problem, so we actually pressed the reception and they found a guy, who helped us saying it was not his task. After all, the receptionist, who had not been helpful at all, declared that the boy service was not free and had to be ordered beforehand. It was a shock - for Marriott!!! And even if it was so, why had not they warned me''' Should I also have asked for hot water or for clean bedding''' The location of the hotel is very bad - it is far from the centre, appr. 4 km, and the surroundings are rather decrepit, with no restaurants or normal supermarkets, except for wine shops... It was rather unpleasant to walk there... But the rooms were not bad, and the personnel of the restaurant was extremely kind and polite, when I visited it at breakfast. The breakfast itself was a bit poor - again, speaking of Marriott, when you expect a high level of all services. I would not chose it again!!!
Very nice hotel in a quiet area of St Petersburg. Only inconvenience, too far away from the center, about 40 mins walk. Good choice of breakfast and surprisingly food is great, I had dinner one night at the hotel restaurant and it was very nice, excellent service as well.
Overall two nights experience was good. Empty mini bar which seems to be strange. Also, would be helpful if we could pay for taxi in the hotel as we had a situation that we had no cash and asked for a taxi that takes cards. But when we had to pay, card machine wasn't working.
"No breakfast for Platinum members"
This hotel is a joke. Its far from the city centre and does not offer breakfast for platinums . Im looking for a new hotel as i write this. If you are platinum do not stay here as there are othes hotels that would take care of you for a better price in terms of points
"Great restaurants in the hotel"
Very nice staff even speaking excellently German. I liked the hotel very much and it is was´good to stay there. The restaurant Bierstube offers good self brewed beer. And the rooms are comfortable and the prices are reasonable. Also breakfast is good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM