of TripAdvisor Travelers recommend this hotel
"Top Notch For Disabilities"
I stayed in her room that was very clean and well kept. I needed a room with a roll in shower and a caregivers room and both were provided - the caregiver's room was free of charge. The concierges were very attentive to getting me in and out of the building in the most efficient way. If I have anything to say about it being bad is that the lift was a little small.
It is convenientely located very near a underground stop. The staff was very friendly and helpful, especially the concierge. The room was clean but dated. We did not eat in the restaurant but enjoyed the bar.
"Thanks for yet another great Crowne experience!"
My husband and I spent 7 nights at the Crowne Plaza Kensington & were really impressed with the club executive room. Immaculate, very spacious, huge king bed, beautiful view of garden, daily Newspaper, linen, fluffy towels & chocolates & biscuits every day thanks to fantastic housekeeping! A big thank you to the extremely friendly & courteous staff at breakfast who greeted us cheerily everyday & even remembered what coffee we drank by third day! Excellent service & a great range of food which was constantly replenished. We were given champagne & fruit when we mentioned it was our 20th wedding anniversary, a very nice touch. The club lounge was very relaxing & inviting but very little in the way of evening canapes unlike other Crowne hotels we've stayed in. I was very disappointed in the staff at yhe front desk, including the manager. The manager was very personable checking us in (& thank you for the champagne) but that's where it ended unfortunately. We passed the desk each morning on our way to & from breakfast or entering or leaving hotel & not once during our stay did any staff acknowledge us, greet us, look up or reply to my good morning/good evening. They either looked the other way or continued with their chit chat & laughs. Very rude & impersonable. However the concierge was fantastic! We're not asking for a red carpet entry but please try & improve on manners at the front desk as you're letting down the rest of the fabulous staff & a really good hotel. Thank you Crowne for yet another great stay. We will come again. Catherine Holme
"Nice hotel in Kensington"
Stayed here for 3 nights while visiting for business in July. 1. Location. The hotel is conveniently located within 3min from the Gloucester Road underground station, which has District and Circle lines. It is also within walking distance from the major attractions and various restaurants in South Kensington/Kensington. 2. Rooms. My double room was not overly spacious but adequate for a lone business traveler. Unfortunately the air-con broke down the first day I was there, and the room became unbearably hot. When I requested for a fan from the front desk, they actually sent someone to go purchase a fan! Even though it did take a few hours for the fan to eventually arrive at my room, which made for an extremely uncomfortable afternoon, I very much appreciated the fact that they at least bothered with the effort. Room tip: definitely request for one that faces the garden. Mine wasn't and didn't have much of a view at all. 3. Room-cleaning. As I was working in my room that day, I requested for the cleaning lady to return to my room in the later part of the afternoon. She was clearly unhappy and rudely retorted that she 'will not have enough time to clean'. To save the unpleasantness, I let her in to clean the room while I worked at the side. Not that great. 4. Breakfast. I chose to bring my breakfast out to the garden at the back of the hotel, which had a really lovely setting. Adequate breakfast spread. Overall a pleasant stay. Recommended for those who would like to stay in the South Ken/Kensington area.
Booked for one night. 2 mins walk from Gloucester Road tube, nice modern decor and very nice room on 6th floor. Ate in the Asian themed restaurant and food was very tasty. Breakfast selection was extensive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM