of TripAdvisor Travelers recommend this hotel
"Unexpected Bad Experience"
Supposed to be one of the best hotels in the world, and the brand name is highly recognized. But, when it comes to Riyadh Crown Plaza, the reality is shocking. From my experience, the stay does not worth the money I paid. The hotel did not mention that there was construction going on in the building which causes extremely high noise. The staff member and their manager do not value their elite members. And when you report a problem, all what they do is the apology and a promise of a better experience the next time. NOT RECOMMENDED AT ALL.
"A Very happy guest "
The hotel is still repairing in one side. But don’t get me wrong. It is one of the best luxury hotels for a cost. The clean rooms makes me feels that I have chosen the right place to stay. Ad the staff is very helpful and caring.
"Good result with little resources"
This hotel gave me mostly a good experience. This in spite of the hotel being quite old and really a transmorphed Holiday Inn at this time. When the new main building gets ready this will be a real Crowne Plaza. But the staff did a very good job with the resources they had and my stay was mostly good. The only glitch was the restaurant where I was by mistake offered bread with gluten even after requesting glutenfree. And I assumed that the second offer was gluten free and ate it. Which resulted in a lot of itching that still goes on.. I am not sure if I got an IHG Aspire Elite room upgrade on my reservation, but this might also be due to lack of resources. A really nice touch was that they even called me about my request for gluten free bread for breakfast to confirm. Nice! And during breakfast I was always offerd glute free bread. Room oldish but clean. Personnel very polite and attentive. A good night's sleep. So all in all I will go there again when in Riyadh!
"Comfortable & Quiet"
Very comfy beds, clean room and quiet, staff were very helpful and the breakfast was very good. No shaded parking, gym space is very small with limited machines. The WIFI connection was very good. Overall I love the stay.
"Convenient Location; excellent internet and facilities"
The location is excellent. They have very good internet services as well (not always the case in KSA hotels). I enjoyed excellent service from Justin and his team who provide room cleaning and assistance services. Justin's team was keen on ensuring they catered to my couple of unique requests. The breakfast choice is also excellent. Ahmed and Benjie are a couple of the associates in the restaurant who provide top quality service. Their gym is quite small. And they don't have a pool. That would be my only concern if you are keen on swimming daily.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM