of TripAdvisor Travelers recommend this hotel
Although the room has wonderful views, the food has been disappointing. Breakfast food barely warm and croissants stale. Gluten free bread is available on request and toasted on one side and quite edible. My dinner choice for gluten free was limited to steak only which was huge and chewy and really a stewing steak which they had fried. There was one soup available for me which I did not have. I do not know what to have tonight and as it is a public holiday will probably have to eat here again. The food is not even 2 star standard.
"Food out this world "
One of the good things about traveling is that is u miss your flight the airlines makes up for it and send you to this amazing place, where food, staff specially Raul Sotelo one of the servers was amazing, his charisma and willingness to satisfy your customers needs is out of this world. Kudos to him and his very good skills with guest and such. Posted pictures of the amazing food they have.
"Good location and comfortable rooms"
The location is great, rooms are comfortable, restaurant is superb (the buffet is very good) and breakfast is great. The staff is generally very friendly and the hotel would get 5* from me if it wasn't for one very arrogant, unfriendly and unprofessional person in the reception that nearly spoiled the whole experience for me.
"First Class Service"
Stayed here for a weekend (first time in Santiago). The location was perfect for us. It was a 5 minute walk to Barrio Lastarria, Bellavista, and Castillo Hidalgo. It was also a 15 minute walk into downtown/Plaza de Armas. Again, we were really happy with the location. Additionally, the service we encountered from the hotel staff was first class. We arrived early and were provided a room before the advertised check-in time, and were also able to enjoy a late check-out with no additional charge. A taxi back to the airport was also easily arranged through the hotel. We would stay here again next time we're in Santiago.
"Nice and comfortable"
The hotel has a nice location, comfortable rooms, nice fitness center. Breakfast I tnink became more limited compared to 3 years back. Nice music performance in the lobby every evening. Personel is welcoming and friendly
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM