We booked a 3 bedroom apartment at the residence and this was fantastic. Plenty of space, washing facilities, kitchen dining etc.. Staff were fantastic, had a minor hiccup with a pre- booked transfer but Management handled the problem well. Had some delicious meals at the restaurant, food was top quality. Breakfast staff are lovely! Hotel is very out the way from Hanoi.. a good 30mins in a taxi and it's not really walking distance to anything either. Having said that, there is a great shopping complex 5 mins away with a supermarket and restaurants so if you prefer to be away from the hustle and bustle of Hanoi then this would be perfect for you (& your family). Pool looked really nice but wasn't heated so we didn't use it. Apart from that, a good stay. Thank you!
Excellent Service! Staff is willing to go out of their way to assist you in your travel plans and go out of their way to make you feel comfortable at the hotel. The staff helped me arrange a car and gave me suggestions on places to visit and eat which led to an enjoyable vacation.
"Perfect stay and couldn't be more happier"
I decided to stay at the Residences of the Crowne Plaza owing to my young children and mother visiting Hanoi. We had a three bedroom apartment that was huge - the facilities were first rate and the kids loved being there. A bonus was having clothes washing facilities to which the hotel also provided washing powder in request which was great I can't say enough of the staff here - they were fantastic from when I arrived to when I left - the service was outstanding. I was allowed to go to the Club Lounge (in the main Hotel) based on my Platinum Ambassador status - this Lounge had probably one of the best selections of food I have seen - the kids were also very happy. Staff here were fantastic as well! The hotel over all is very modern and impressive in the new part of Hanoi and I found the cost very reasonable. There is a mall near by. Just be aware that some of the tour companies will charge you a surcharge as it is out of the way to the normal hotels in the old quarters of Hanoi. Will definitely stay here again if in Hanoi again.
"Great Service / perfect for evening cigar (got upgraded --> definiatley biased ;-)"
Within the last 2 years I had four stays (2-5 days each) here - what can i say, i am a big fan (got an upgrade last time --> also the suits are nice:))! During weekdays the hotel is full of Korean/Chinese/Japanese Tech People (so breakfast is more calm after 7:30), on the weekends there are more Asian tourists (breakfast at 7 and you are almost on your own!) Morning staff & Marketing manager rembered my name/profession & the way I want my coffee in the morning / and the variation in the afternoon --> haven´t experienced that before in any ohter 5star... Constantly great food at breakfast --> have not had dinner there yet, but the smells and impressions from the waterfront (non swimming pool in the "garden/yard) seem great! I just don´t get the concept behind the barista outside at a very noise and loud roundabout, when having this great backyard --> which by the way is perfect for a cigar in the evening!
"The best place to stay in Hanoi"
The best place to stay in Hanoi, the position is out of the croweded streets of the city, the room are comfortable, clean and very large, the staff is perfect speaking a perfect english, the gym is really new as the swimming pool and the sauna. The restaurant is perfect. Suggested! Absolutely
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM