CRYSTAL PARAISO VERDE RESORT & SPA

Arrived at the hotel around 2:30 in the afternoon, check in is 2:00 but our room wasn't ready. We had to wait half an hour before we could get settled in. Fridge was empty apart from 1 bottle of water. Had to go to reception and complain to have it filled. So we had to wait another 20 minutes for that to be sorted out. Air condition unit was dripping water on the balcony which made it very slippery, plus there was a large birds nest blocking the fan, so had another trip to reception to report it.The girl wrote it down but it was never rectified during our stay. Safe was faulty and wouldn't lock so another trip to reception where it was sorted straight away. Beds are not very comfortable, we woke every morning with back ache. Room was cleaned to a good standard everyday. Our room overlooked a dumping ground where we had to listen to bar staff throwing empty bottles into a bin everyday. Could do with tea and coffee making facilities in the rooms. We can't fault the food as it was very good with a very good variety. Plus the burgers were the best I've tasted at a Turkish hotel. Don't expect waiter service as it won't happen. Everything is self service. Only once did I get asked if I wanted a drink. They have plenty of glass collectors and for the cleaners around the bars, well I've seen more animation on a postage stamp. The pools and slides were good but the bottom of the pools could do with the grit and stones removing from the bottom. The beach is about 150 to 200 metre walk from the hotel or you can jump on the free tractor service there and back. They could also have more people going round the pools and emptying ashtrays and removing empty bottles from around the sun beds plus cleaning the tables that are attached to the sun shades. We had to clean our table everyday. They could do with more bins around the place as they are set quite far apart. The entertainment team could try and get the guests more involved with activities and they're club dance. They we're the only ones that do the club dance instead of trying to get the guests involved. At meal times you have to get up and get your own drinks and risk your table being cleared by the staff and taken by other guests. Gardens are very tidy and well maintained by the garden crew. Outside the hotel could do with a good clean as the impression you get when you arrive is not good. I would say that this hotel is more for families rather than couples. So if you have children in my opinion this is the place for you, you'll love it here. There was always plenty of sun-beds so no need to get up early to reserve one. I would add, if you want a conversation don't get a sun-bed near to the bar end of the pool as the music is that loud you can't hear what the other person says. Please do not be put off by this review as at the end of the day it only outlines our experiences and opinion. I'm sure that other guests had an absolutely fantastic time. It's far from being a bad hotel, "we've been to bad hotels before and this is not one" but with a few changes it could be a very good hotel.

This hotel was one of the best ones I've ever stayed in in turkey . The room was a double and single bed room was very clean on arrival and cleaning staff kept it that way 👍 .reception was also helpful when we needed them . The food was amazing at breakfast dinner and tea time I am a fussy eater and had no problem leaving with a full belly also my wife and daughter . Pool was spotless and very clean staff kept on top of collecting empty cups and rubbish plenty of sun beds no matter what time you came down from your room .. Animation. Team were good with the children. As well as the adult entertainment especially the shows and disco at night . The beach was beautiful and as it had its own section was kept clean and plenty of sun beds .The only down side I found was the free Internet. Only worked well in reception but hey you on holiday overall an amazing 10 days was had by all I would recommend this hotel to anyone 👍

Bad: 1. Had to call and ask at reception 7-8 times during the first day to get a baby bed (already requested in the reservation) 2. Elevator not working for half a day. Not fun for the 4th floor with small baby 3. Food disappearing from the table without asking if you don't pay attention 4. Staff doesn't talk english. Any request or question gets an yes answer (then nothing happens) 5. Overpriced 2 room apartment didn't get 2 remote controls for AC and many more ---in terms of services Good: food ok, not 5 star

Just come back from a 10 day stay with my family. Management and staff were brilliant and couldn't do enough to help us as my Mum is recovering from hip surgery. We asked if there was a wheelchair to borrow as our room was quite a walk from the main complex but instead they moved us to a much closer room. Food was really good, so many choices and catered for even my fussy teenager!! The entertainment team were so full of energy and even got me joining in aqua aerobics a couple of times. We honestly can not think of anything negative about our stay here and would definitely stay here again.

We stayed here in 2016. This year was the worst hotel experience. The food was very, very bad. No choice for kids, the food was very spicy. The staff are horrible, no help at all. For sure, the last time here.