DANUBIUS HOTEL REGENTS PARK

Room was nice, we had a view of the lord cricket ground. Staff was friendly and helpful in answering our questions. Close to restaurants and convenient store. They had a fitness room and computer with printer available to use.

We really like the welcome and staff at the Danubius and always enjoy staying there. They have improved the bar greatly, but, sadly, scaled down dinner in the restaurant.. They do a great breakfast buffet.

Beside my business trip, my wife joined as tourist. V caring front office. Staffs mostly were Prompt. Good in service orientation. Good food. Room & toilet space was inadequate but keeping in mind locational advantage, one can ignore. One or two guys in lounge ( bar area) could be trained more in customer dealing with 😃😜 smile..

Before the event: I contacted the Danubius in February enquiring about a quote for a venue to celebrate our parents 50th wedding Anniversary in June. I had asked this of the Marriott Hotel and Sopwell House as well. The Danubius was the only hotel to get back to me on that very day with a quote and a very clear plan for how we could move forward, Sopwell got back to me a week later which my sisters and I found wholly unacceptable and the Marriott didn't even call us back, we had to call them. I mention this because this is the high standard of service and efficiency, that we became accustomed to with the Danubius. Also I find it incredibly irritating when I leave a message and am not afforded the courtesy of a timely response Our booking was made with Alessandra, and because I was in charge of the hotel aspect of the anniversary arrangements, I relied heavily on Alessandra to provide the vision for how the tables and how the room in general would look, I would like to think that I had something to do with the end result, we all witnessed on the day but, most were ideas gently suggested to us by Alessandra. She was informed on what the hotel could provide for us to add that extra special effect, without us having to ask her. As you can imagine when planning such an event there was much going back and forth and I could spend all day citing occasions that came up and how well they were managed. I often joked with Alessandra that she was part planner and part counsellor. The week of the event everything was in place and she spent time assuring me it would all be ok on the day and she was not wrong. One thing they managed well for us that really moved me was in checking in the priest who married our parents 50 years ago and because he was elderly and I couldn't be there, I had some concerns but he was delighted with the room and the staff treatment of him. The day of the event After checking in a number of guests into their rooms at reception, I went to inspect the event room and I felt so proud of how beautiful it looked. I knew that when my parents came down from their hotel room to the venue they would be very pleased. Mr Hussein who was overseeing the day was brilliant a consummate professional and I can't say enough good things about him and the service provided by his staff. It was as though the staff understood what type of guests we were and catered to us so appropriately. All that was left for me to do, in the end was eat, make sure my children behaved well and dance the night away. That evening my sister tried to do something nice for me that led to confusion and I can assure you that by Monday this matter had all been resolved by Victoria and the reservations manager....efficiency is more than just a word with this hotel. By the way the food was delicious. What could have been better I am only adding this because I am so happy with the service and this beautiful hotel, before, during and after that if I don't add this section, reviewers may think I am a relative of a Danubius staff member :). So here goes the toilets were located upstairs, this meant that since I am a mother of four the oldest being 12, I had to go up and down those stairs making frequent toilet runs. If the toilets had been nearer I might have felt more secure about the children going on their own. But one could argue we fell in love with this room so it was our own fault ;). Thank you Danubius staff not just from me but my parents who can't come on trip adviser to tell you how happy they were with all that you had done.

The hotel should be rated most likely as an standard hotel, nothing special. Its clean and the service was good and friendly. However the rooms are poorly soundproofed and the beds are not as comfortable. Tasty and international breakfast. In total I would rate the hotel between good and OK, however I would recommend new beds and invest into the poorly soundproofed rooms.