of TripAdvisor Travelers recommend this hotel
"Nowhere near what I expected, left disappointed"
I chose this property with high expectations, particularly in light of the positive reviews. Positives -Staff were very friendly and very attentive -Bed was very comfortable Negatives -My room was very noisy. The door opens directly into the bedroom... outside the door if people are congregating all the noise came in. On both mornings I was woken up with people talking outside the room. -Butler service has its flaws. The person checking me in wrote the wrong number on my card key... and then took me to the room. I was thus ringing the 'butler service' as there was two items I needed - could not understand why they didn't turn up. I essentially had to leave for an appointment without them. Turns out when you ring, they can't see what room you are ringing from - so they sent the items to a different room (how is that 5*') -Had no explanation of facilities or where anything was. In the end I spent no time in the hotel and I guess I could have asked, but still for such a sprawling resort would have been nice. -I think I just got a really bad room, but no nice views/no pool view etc as in the pictures... my "terrace" overlooked a small road that was constantly used by the golf buggies. Based on this experience, definitely would not return. Also a tip for future guests - my taxi driver from the airport couldn't find the hotel. His GPS showed a different entrance - so a tip is to ask to be dropped at the Al Qsar hotel - which shares the same reception. For the price paid, it definitely wasn't the oasis I had hoped for.
"Paradise after a busy Christmas"
This was our third visit and by far our best. The resort seems to be going from strength. The quality of service was outstanding. Nothing was too much trouble. They were quick to respond to any request. The beach staff are fantastic. Breakfast team again deserve extra special mention. However the choice of food venues makes it the most wonderful venue. a fantastic beach with sunshine is a bonus.
Excellent hotel location and facility , recomended for family , this is my 6 visit to the same hotel , me and my family usual like the hotel from beach to swimming pools the porter do everything you need .
Another great stay at the Dar Al Masyaf . Speedy check in , great room and service . Only down side is cost , now have to pay a hotel fee and VAT also . Getting very expensive now with all the extras and our exchange rate . We will definitely be back .
We loved this place, from service to position to water taxi to restaurants a total oasis! We stayed in villa 19 which had a shared pool which was so great to sit read and relax from. Great choice of Restuarant a on site and also shuttle services to the malls if shipping is your thing. Totally boutique style resort in 5 star luxury.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Wild Wadi water park will be closed for annual maintenance from 11th January 2016 to 10th February 2016. During this period, Jumeirah Zabeel Saray will provide complimentary water sports activities for its guests.